1st line support Work, Jobs in Longsight, Gtm (with Salaries)

1st Line Service Desk Technician
Cloud10 IT —Manchester
- £27,000 - £32,000 a year
- Overtime
- Azure
- Customer service
- Organisational skills
- Work from home
Quick apply
IT Support Technician
Technology (IT) —Manchester
- £32,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
10d
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- Up to £26,298 a year
- Monday to Friday
- Customer service
- IT
Quick apply
3d
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Trading Support Assistant
NUS Charity —Stockport
- £25,091 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
11d
Helpdesk Operative
Bauer Media Outdoor —Bolton
- £26,000 a year
- Weekend availability
- Hybrid work
- IT
- Phone etiquette
- Free parking
Quick apply
2d
School Administrator
Forward As One Trust —Bury
- £25,185 - £25,898 a year
- Full-time
- In-person
- School
- Health & wellbeing programme
- Sick pay
Quick apply
11d
Housing & Enforcement Specialist
Great Places Housing Association —Manchester
- £38,555 - £40,584 a year
- Full-time
- Travel
- Communication skills
- Annual leave
14d
Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - Fixed Term until April 2027
Hopwood Hall —Rochdale
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Catering Assistant
Bury Grammar School —Bury
- Monday to Friday
- School
9d
Finance Apprentice
Hopwood Hall —Manchester
- £15,016.32 - £23,857.18 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Remote Support Engineer – Night Shift
Schneider Electric —Warrington
- Full-time
- Engineering
- English
- Analysis skills
- Annual leave
AI Solutions Technician
Seriun —Burnley
- £30,000 - £40,000 a year
- Full-time
- Azure
- SharePoint
- Software development
- Work from home
- Employee discount
Quick apply
5d
Construction Skills and Placement Specialist
Macclesfield College —Macclesfield
- £32,579 - £36,656 a year
- Full-time
- Construction experience
- Free parking
- Annual leave
Management Trainee - North West
SIXT —Knutsford
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
PI Technical Claims Team Leader (12 Month FTC)
1st Central —Manchester
- £45,000 - £47,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
9d
Social Worker
Oldham Council —Oldham
- £39,152 - £42,840 a year
- Analysis skills
- Annual leave
- Employee discount
Technician - Equine (21.6 Hours p/w)
Hopwood Hall —Manchester
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
HSE Site Manager - UK & Ireland
Nordex SE —Didsbury
- Heavy lifting
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1d

I want to receive the latest job alerts for 1st line support in longsight, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st Line Service Desk Technician

Cloud10 IT -
Manchester

Quick apply

Job details

Permanent | Full-time
£27,000 - £32,000 a year

Benefits

Company pension
Work from home

Qualifications

Microsoft Windows Server
MacOS Server
Cloud infrastructure
Azure
Customer service
Windows Remote Desktop
VoIP
Remote access software
IT support
Organisational skills
SharePoint
Mac OS
Communication skills
Active Directory

Full job description

Do you have a passion for technology? A strong can-do/will-do approach to working? Are you looking to join a growing, dynamic 5-star Google rated company to work with a friendly, skilled team where you will be well looked after and encouraged to learn, progress and grow within your role? If so, then please read on!

Who are Cloud10?

We are an Managed IT Service Provider proudly boasting excellent staff retention (average length of service 7 years!), and near 100% customer retention since 2007. Our team expertly delivers IT and cloud services to businesses predominantly across the North West. Services include onsite/remote support, private/public cloud hosted infrastructure including remote user desktop, cyber security, cloud technology projects, network management, and VoIP/unified telecoms solutions. We pride ourselves on the highest IT standards, excellent communication and fastest-in-industry problem resolution.

What is on offer?

Starting basic salary of £27k-£32k depending on experience
Full training and 1-to-1 mentoring
Microsoft qualifications
Opportunity for paid overtime
Monthly rewards from positive customer feedback - vouchers, days out, Deliveroo, treats etc
30 days holiday & company pension (additional days for length of service)
Working in modern offices in a converted mill in the City Centre with pool table, arcade machine and Switch+PS4+Meta Quest 3 in the break-out areas
15yrs established IT Technology company with outstanding staff retention and the opportunity to ‘make a difference’ by providing bespoke, customer-led IT solutions
Regular company social activities including Bowling at Wynwood Lanes, Alton Towers trip, Junkyard Golf, Bunny Jacksons Wings nights, team lunches etc.
Weekly Deliveroo lunch for all the team on dress-down Friday
Professional improvement/training allowances
Excellent, achievable career progression to 2nd and 3rd line support roles
Standard working hours are 8:30am to 5:30pm, Monday to Friday (1-hour lunch break)
Work from home Fridays option available once probation passed

What will you be doing?

This is a dynamic and challenging position for a 1st Line IT Support Technician in a busy role with a skilled and friendly team. You will be well looked after and encouraged to learn while progressing your technical and professional skills. It’s a very engaging role with lots of learning!

Main responsibilities will include…

1st line technical support, by email and telephone, to a client base of around 3000 users
Monitoring and updating the service desk ticket system
Diagnosing a variety of issues and performing first time fixes where possible
Advising customers appropriately and communicating regularly regarding open tickets
Hands-on working on hardware and system upgrades and migration projects
Escalating tickets to 2nd and 3rd Line where necessary
Working collaboratively with onsite technical team to assist with problem solving and onsite installations
Working on Windows 11, Mac OS, Windows Server, Microsoft 365 Apps & Services, Teams, SharePoint, Azure, Microsoft 365, Exclaimer, Networking, Microsoft Remote Desktop and a wide range of other technologies in time

What will you need?

Minimum 1yr experience providing IT Support, preferably within an MSP or fast-paced environment.
Experience of setup of and troubleshooting user issues with desktops/laptops/thin client hardware
A confident and friendly personality with a keen and professional approach to work
Passion and excitement regarding work with a self-motivated, can-do will-do attitude
Willingness to go the distance to get something done
Enthusiasm for learning and improving their skills and knowledge
Excellent organisational skills, be able to prioritise, finish what you start, manage time, document key actions and follow up
Strong troubleshooting skills and confident approach to remote and phone support
Great communication and customer service skills
Windows 11 and Microsoft Apps and Services knowledge
Knowledge of administering Windows Server an advantage
Experience of user setups including Active Directory and Microsoft 365

Cloud10 is committed to equal opportunities and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Reasonable adjustments are available throughout the recruitment process.

Please let us know if you require any reasonable adjustments during the recruitment process

Please apply with your up-to date CV for consideration.

Job Types: Full-time, Permanent

Pay: £27,000.00-£32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in longsight, gtm

1st Line Service Desk Technician

IT Support Technician

First Line Technical Support

1st Line Support IT Engineer

Service Inbound Analyst

Trading Support Assistant

Helpdesk Operative

School Administrator

Housing & Enforcement Specialist

Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - Fixed Term until April 2027

Catering Assistant

Finance Apprentice

Remote Support Engineer – Night Shift

AI Solutions Technician

Construction Skills and Placement Specialist

Management Trainee - North West

PI Technical Claims Team Leader (12 Month FTC)

Social Worker

Technician - Equine (21.6 Hours p/w)

HSE Site Manager - UK & Ireland

I want to receive the latest job alerts for 1st line support in longsight, gtm

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected