It customer experience support analyst Work, Jobs in Middlewich, Chs (with Salaries)

IT Support Analyst
Birchall Blackburn Law —Manchester
- Full-time
- Management
- Windows
- Microsoft Office
Quick apply
13h
Support Analyst
HSS ProService —Manchester
- £35,000 - £40,000 a year
- Hybrid work
- Oracle
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
9d
Senior Reporting and Insights Analyst
Clear Business —Sale
- Up to £57,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
QA Test Analyst
interactive investor —Manchester
- From £32,000 a year
- Full-time
- Hybrid work
- Azure
- Salesforce
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Revenue Assurance Analyst
Radius Limited —Crewe
- Full-time
- Microsoft Excel
- Microsoft Access
- Data analysis skills
Quick apply
8d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
IT Analyst
JMW Solicitors —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
7d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Data/AI Engineer, Engineering AI & Data, AI & Data Solutions
Deloitte —Manchester
- Hybrid work
- SQL
- Analysis skills
- Machine learning
Security Supply Chain and Risk Analyst
Thales —Cheadle
- Full-time
- Maintenance
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
9d
Information Security Analyst
Swissport International AG —Runcorn
- Full-time
- Hybrid work
- IT
- Communication skills
Infrastructure Solutions Designer
PXC —Salford
- £1 - £2 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Mentoring
- Work from home
Quick apply
7d
Bad Debt Protection Administrator
Bibby Financial Services —Salford
- £25,500 - £27,850 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Gym membership
Quick apply
Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Mentoring
- IT
- AI
Senior Service Desk Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
9d
EMEA Principal Benefits Analyst
Waters Corporation —Wilmslow
- Analysis skills
- Bachelor's degree
- Human resources
- Life insurance
Data Engineering Manager
On the Beach —Manchester
- Full-time
- Hybrid work
- Management
- AI
- Annual leave
- Work from home
Player Protection Analyst
LiveScore Group —Stoke-on-Trent
- £29,060 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
9d
Senior Software Engineer - Hotel Acquisition
On the Beach —Manchester
- Full-time
- Hybrid work
- Hotel
- AWS
- APIs
- Annual leave
- Work from home

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IT Support Analyst

Birchall Blackburn Law -
Manchester

Quick apply

Job details

Permanent | Full-time
13 hours ago

Qualifications

Driving Licence
Management
Avaya
Microsoft SQL Server
Microsoft Exchange
Windows
Microsoft Office
SQL
ITIL
Virtualisation
Remote access software
Relationship management
MPLS
IT
VMWare
Communication skills
Active Directory

Full job description

Job Purpose

Based from our Manchester or Preston office, but with extensive travel across our other offices, you will provide 1st and 2nd line technical support to end users on various technical issues and problems relating to hardware, software and peripherals whilst being responsible for documenting and resolving incidents and service request tickets in a timely manner according to defined SLA’s.

Key Responsibilities

Technical Support

1st and 2nd line support for all users across the business.
Managing incident and service request tickets in the IT Service Management tool, categorising and prioritising requests as they are logged.
Dealing with hardware and software enquiries; working together with a small team to deliver a professional high quality service level to end users.
In depth fault diagnosis and resolution for hardware devices and applications across the firm’s estate of HP and Dell Servers, HP Thin Clients, HP Laptops, Avaya IP Telephones and Canon MFD’s.
The support and management of Microsoft Active Directory, Exchange Server 2010, SQL Server and Remote Desktop Services within a VMWare environment.
First line support for the firms MatterSphere DMS & Indigo finance systems
Respond to and log calls, escalating calls as required with key support vendors
Manage and set up new hardware following IT policies and procedures

Person Specification

Excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members or 3rd party vendors.
1 to 2 years’ experience of working in a similar role covering the technologies listed in the technical specification. Preferably with exposure to an ITIL based Service Desk.
Experience working within a legal environment using the MatterSphere DMS would be advantageous.
Excellent written and verbal communication skills.
Strong interpersonal skills and relationship management.
Well organised and able to prioritise own workload, working independently as well as in a team.
Proven IT technical experience, specifically the use of Microsoft Office and Windows desktop and server Operating Systems.
Must be willing to travel to our sites across the North West.
Responsible for identifying and assisting in the resolution of issues or queries escalated from staff within agreed timescales
Throughout the (to be defined) IT escalation process, maintain regular communication with Team Leader in order to manage customer expectations
Responsible for escalating unresolved problems within the agreed timescales to the external IT support Centre
Managing crisis situations, which may involve complex IT issues

Process Development

Carry out analysis into causes of technical issues and produce permanent solutions with the appropriate teams
Keeping up to date with the latest technologies

Essential Technical Experience

You must be able to demonstrate knowledge working within environments that utilise the following systems and processes:

Multiple sites connected via MPLS
Windows technology based (Exchange and SQL)
Virtualisation (VMWare)
Storage Area Network (HP)
MatterSphere Business Application
Indigo
Stringent data protection requirements
PCI requirements

Knowledge & Experience

Good inter-personal skills, able to deal with all levels within an organisation and relieve potential conflicts.
Excellent people management skills and understands dynamics of working within a team
Strong attention to detail
Self-motivated, results-oriented with a positive outlook
Remains calm under pressure and easily adapts to change
Enthusiastic and committed
Approachable, well presented and professional
Proficient written and oral communication skills.
The ability to organize, priorities and manage your time
Be willing to roll their sleeves up when required
Full UK drivers licence is desirable due to regular travel required to our offices around the North West

In return, we can offer you a competitive salary and benefits package.

Work Location: In person

Quick apply

Refine Your Search

it customer experience support analyst jobs in middlewich, chs

IT Support Analyst

Support Analyst

Senior Reporting and Insights Analyst

QA Test Analyst

Revenue Assurance Analyst

Support Analyst

Service Inbound Analyst

IT Analyst

Helpdesk Team Leader

Data/AI Engineer, Engineering AI & Data, AI & Data Solutions

Security Supply Chain and Risk Analyst

Information Security Analyst

Infrastructure Solutions Designer

Bad Debt Protection Administrator

Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

Senior Service Desk Analyst

EMEA Principal Benefits Analyst

Data Engineering Manager

Player Protection Analyst

Senior Software Engineer - Hotel Acquisition

I want to receive the latest job alerts for it customer experience support analyst in middlewich, chs

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