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Helpline and Admin Volunteer - Hourglass (Safer Ageing) Lisburn, Northern Ireland
Hourglass ( Safer Ageing) —Remote
- £0.01 a year
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- English
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Helpline and Admin Volunteer - Hourglass (Safer Ageing) Lisburn, Northern Ireland

Hourglass ( Safer Ageing)
Remote

Quick apply

Job details

Volunteer
£0.01 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Flexitime
Work from home
Company events
Free or subsidised travel
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave

Qualifications

GCSE
English
Phone etiquette
Communication skills

Full job description

Purpose of this role: Helpline and Admin Volunteer, Lisburn, UK.

Could you gift us a little of your time? If the answer is yes, we would love to welcome you! Please read on to discover how you can get involved.

Our dedicated staff and volunteers on the national Helpline offer confidential advice and support to callers from across the UK. We hear from older people themselves, as well as friends, family members, professionals and agencies who are concerned about elder abuse.

A Helpline and Admin Volunteer provides vital information and compassionate support through telephone, email and other online channels. Join a friendly, inclusive and welcoming team where your contribution matters. We will value your time and offer guidance throughout your journey, making sure you feel confident in your role. Whether you are new to volunteering or bringing previous experience, you will find a place with us to grow.

What are we looking for?:

Kindness, patience and strong communication skills that helps our callers feel heard, supported and at ease throughout the conversation
Reliability and a genuine interest in supporting older people
No formal experience required—just a willingness to help
100% reliability and a minimum commitment of : 3* hours min. per week for 8 months *

What you will be doing:

Offering information and support via telephone, email and other digital methods
Providing both practical guidance and emotional reassurance to those who reach out
Listening carefully and responding with empathy to each unique enquiry
Explaining safeguarding processes in a clear and supportive way
Making safeguarding referrals and advocating on behalf of service users
Alerting management when someone may be at immediate risk
Keeping accurate records using our customer relationship management system and internal tools
Collaborating with colleagues by sharing relevant information
Identifying individuals who may be open to sharing their stories with the media

What you will gain:

A chance to build confidence and develop valuable skills
A meaningful role in raising awareness and standing up against elder abuse
The opportunity to make a real difference in someone’s life
A supportive environment where you can connect and grow professionally
Experience that adds depth and value to your CV
Opportunities to resolve sensitive issues with guidance and support from our experienced staff team
A written reference after a minimum of eight months of active volunteering
Invitations to social events and celebrations where you can connect with fellow volunteers and staff

How do we support you to become an Hourglass Volunteer?

· You will follow a dedicated and clearly structured volunteer pathway that is robust, resilient and designed to support your journey into volunteering with us

· In house core training – Helpline Training Course 3.5 days / we aim to work around your availability

· Bespoke Helpline top up training with our specialist trainers

· Hourglass Volunteer Induction Training Programme – half day/online

· 1:1 and group check - ins with staff and volunteers

· Wellbeing – debriefing available with Hourglass staff after Helpline calls

· Join in our Volunteer Retention, Reward and Recognition Scheme

Criteria and Requirements:

Application Form and Interview – informal
Personal reference checks x2
DBS/PVG/AccessNI criminal records checks (if required)

(This role involves working with vulnerable adults. A DBS check is required, and it is a criminal offence to apply if you are barred from working with vulnerable groups)

We are looking forward to welcoming you to Hourglass (Safer Ageing).

For an informal chat about this role, please email or call :

W: [email protected]

☎︎ 075000 094381

Job Type: Volunteer

Pay: £0.01 per year

Benefits:

Bereavement leave
Casual dress
Company events
Enhanced maternity leave
Enhanced paternity leave
Flexitime
Free or subsidised travel
Free parking
Health & wellbeing programme
Work from home

Application question(s):

We offer remote training and ongoing support to help you feel confident in your role. Do you have access to a reliable internet connection and a laptop, and would you be available to attend scheduled online training sessions?

Education:

GCSE or equivalent (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Location:

Remote (preferred)

Work Location: Remote

Quick apply

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