Client Service Manager, Assistant Vice President
State Street —London
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
12h
Junior Project Manager - S&T - Assistant Vice President
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- PMP
- Presentation skills
- Communication skills
- Annual leave
Audit Cross-Function - Assistant Vice President
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- SharePoint
- Annual leave
Assistant Vice President- Manager-Business Process Transformation
Moody's —London
- Salesforce
- Analysis skills
- Bachelor's degree
Assistant Vice President, Business Intelligence Developer
MUFG —London
- Full-time
- Analysis skills
- Agile
- AI
Assistant Vice President
Gallagher —Brentwood
- Business development
- Bachelor's degree
- Internship
2d
Global Markets - Derivatives Trade Management - Assistant Vice President
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Writing skills
- Annual leave
Commodities Quantitative Analyst (Assistant Vice President)
Citi —London
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Communication skills
- Employee assistance programme
- Employee discount
Sanctions Screening Tuning - Assistant Vice President
MUFG —London
- Full-time
- Machine learning
- No degree
- Communication skills
Assistant Vice President, Audit Manager – Risk and Legal Audit
MUFG —London
- Full-time
- Agile
- Communication skills
- Banking
2d
Assistant Vice President, Credit Manager, Credit Office for EMEA
MUFG —London
- Full-time
- Master's degree
- Bachelor's degree
- Mentoring
7d
Java Fullstack Developer, Assistant Vice President
State Street —London
- Full-time
- Agile
- Financial services
Chartered Legal Executive CILEX (EMEA Asset Management)
Realty Income Corporation —London
- Full-time
- Spanish
- English
- Communication skills
GenAI Engineer Global Link - Assistant Vice President
State Street —London
- Full-time
- Continuous improvement
- AI
Senior Engagement / Strategic Account Manager
EXL Service —London
- Full-time
- Hybrid work
- Master's degree
- Business development
- Bachelor's degree
- Employee stock purchase plan
Python Developer
Barclays —London
- Software development
Advocacy Creation CX Manager
Barclays —London
- Analysis skills
- Continuous improvement
- Agile
2d
Product Owner
Persistent —London
- Full-time
- Presentation skills
- Flexible schedule
SPD - Finance & Reporting Cross-Function - AVP
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Communication skills
- Annual leave
AI Data Engineer
Barclays —London
- Machine learning
- Financial services
- AI

I want to receive the latest job alerts for assistant vice president in tooting, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Service Manager, Assistant Vice President

State Street -
London

Apply Now

Job details

Full-time
12 hours ago

Qualifications

Client engagement
Internal department liaison
Bachelor's degree
Risk management
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

Who we are looking for

The client service manager is responsible to ensure the client receives the highest level of support across State Street. This is predominately a client facing role, working with the client at various levels of seniority.

The Client Service Manager role will provide client service support to several of our UK based clients. They will partner with both clients and colleagues to monitor that all service is delivered within the agreed deadlines and to the standards that both the client and State Street would expect. As well as their daily interaction with the client and internal colleagues at State Street, the Client Service Manager would be required to run regular interactions with the client to discuss overall service performance.

Why this role is important to us

You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

As a Client Service Manager, you will be:

Accountable for Client Satisfaction, directly as it relates to Client Service and in driving improvement and/or remediation from other internal teams and functions
Accountable for client satisfaction, client service experience globally and accountable for

performance measures and NPS Surveys / Service Responses

Responsible for reducing operational risks caused by clients or their agents through open aged recon breaks, overdrafts, poor trade instructions etc.
Communicating at all levels professionally with impact and empathy.
In conjunction with Sales, Segments, Client Executives and RM’s, partners on new business

opportunities to formulate and deliver our value proposition

Identifying themes in client feedback and performance. Drives improvement across STT for clients using this insight
Playing a key role in establishing and nurturing a culture of ‘Risk Excellence’ across the UK Client Service team, encourage an environment of openness that welcomes effective challenge and supports open discussion.
Playing a key role in establishing and nurturing a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members’ behaviour in performing their roles.
Ensuring that the highest level of the Code of Conduct is displayed in your own and staff behaviour.

What we value

These skills will help you succeed in this role

Ability to face off with a client at various levels
Strong critical thinking, problem solving, and decision-making skills
Excellent administrative and organizational skills
Ability to multitask and work efficiently to meet client deliverables
Ability to manage under pressure
Ability to provide respectful challenge
Ability to influence change
Exceptional interpersonal & communication skills

Education & Preferred Qualifications

Bachelor’s degree or relevant experience

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Apply Now

Refine Your Search

assistant vice president jobs in tooting, gtl

Client Service Manager, Assistant Vice President

Junior Project Manager - S&T - Assistant Vice President

Audit Cross-Function - Assistant Vice President

Assistant Vice President- Manager-Business Process Transformation

Assistant Vice President, Business Intelligence Developer

Assistant Vice President

Global Markets - Derivatives Trade Management - Assistant Vice President

Commodities Quantitative Analyst (Assistant Vice President)

Sanctions Screening Tuning - Assistant Vice President

Assistant Vice President, Audit Manager – Risk and Legal Audit

Assistant Vice President, Credit Manager, Credit Office for EMEA

Java Fullstack Developer, Assistant Vice President

Chartered Legal Executive CILEX (EMEA Asset Management)

GenAI Engineer Global Link - Assistant Vice President

Senior Engagement / Strategic Account Manager

Python Developer

Advocacy Creation CX Manager

Product Owner

SPD - Finance & Reporting Cross-Function - AVP

AI Data Engineer

I want to receive the latest job alerts for assistant vice president in tooting, gtl

Related Searches

Explore jobs in more locations

About State Street

Jobseeker tools

Employer Tools

Browse

Stay Connected