It analyst Work, Jobs in Harmondsworth, Gtl (with Salaries)

IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
5d
Service Desk Analyst
ZR Mind Digital Solutions —London
- £2,500 - £3,000 a month
- Full-time
- Microsoft Outlook
- Continuous improvement
- SharePoint
- Free parking
Quick apply
13d
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
5d
IT Finance & Projects Analyst
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
Service Desk Analyst
NPL —Teddington
- Windows
Service Desk Analyst: On Client Site in Watford
Codestone —London
- English
- Windows
- Microsoft Office
Service Desk Analyst (1st Line)
XPS Pensions Group —Reading
- Full-time
- Communication skills
- Employee discount
- Referral programme
7d
Service Desk Analyst
Lane Clark & Peacock —London
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee discount
10d
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Finance Analyst - IT
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Analysis skills
- IT
Business Systems Analyst (Hospitality Solutions)
BIZTECH CONSULTANTS LTD —Ilford
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Hospitality
- Hotel
- Leadership
Quick apply
5h
Business Systems Analyst
TD Bank —London
- Weekend availability
- Hybrid work
- Bachelor's degree
- Agile
- Communication skills
- Annual leave
11d
Business Systems Analyst - Metals Trading
Koch Minerals & Trading —London
- Oracle
- SQL
- AWS
Senior Treasury Operations and Systems Analyst
CHEP —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
11d
HR Systems Analyst
Wave —London
- £66,400 - £75,800 a year
- Remote
- Microsoft Excel
- English
- Bachelor's degree
Junior IT Support Analyst
Pizza Express —Uxbridge
- £30,000 a year
- Weekend availability
- Restaurant
- Communication skills
Quick apply
13d
IT Field Technical Analyst
Cadent Gas —Slough
- £39,687 - £44,358 a year
- Hybrid work
- Customer service
- Continuous improvement
- Travel
- Employee discount
11d
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
13d
IT Service Desk Analyst
Unitemps Surrey —Guildford
- £17.13 an hour
- Temporary
- Hybrid work
- In-person
- Annual leave
Quick apply
21h

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IT Support Analyst

Encore Global -
Uxbridge

Apply Now

Job details

Full-time
£30,000 - £34,000 a year
5 days ago

Benefits

Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Referral programme
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Operating systems
Inbound customer enquiry call handling
Software deployment
Incident queue management
GCSE
Ticket management
Microsoft Exchange
Adobe Creative Suite
Analysis skills
Service restoration
Computer hardware
Remote access software
Mobile device management
TeamViewer
Customer support
Customer interaction
Root cause analysis
Fault diagnosis and repair
Remote diagnostics
Intune
Mobile devices

Full job description

IT Support Analyst

Uxbridge, UK (UB8)

Salary: £30,000 to £34,000 (dependant on experience)

Company Benefits:

Private Healthcare after 12 months service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme

Key Job Responsibilities

Customer Service/ IT Support

Monitoring of IT Support work queue and assignment of support calls.
Management of monitoring systems to respond to system alerts for incidents.
Deliver World Class Service - Successful resolution of Support incidents, service requests and tasks within agreed SLA and to a high-quality standard.
Provide support for end user support incidents, problem resolution and requests for assistance either via use of the telephone, remote control tools (i.e. TeamViewer, MS Teams etc.) or by face to face visits to the user’s desk for all Encore EMEA offices.
Value People - Deliver customer satisfaction through excellent customer service delivery skills and ensure good communication with all IT teams.
Timely escalation of issues affecting the day-to-day efficiency of the IT Support Team or multiple users within the business.
See the Bigger Picture - Operate in a well organised, efficient and professional manner when dealing with user support requests and liaising with users by telephone or at their desk.

Administration

Accurate and timely reporting and documentation.
Utilisation of correct Change and Problem Management procedures when applying changes to IT infrastructure.
Undertake project work or assignments as and when necessary.
Do the Right Thing - Ensure the integrity and security of enterprise data in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
Drive Results - Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on computers. Escalate incidents as necessary.
Practice computer asset management, by guaranteeing all machines have the company standard asset management tools installed e.g., Fresh Desk configuration Management and that all processes and procedures are followed when machines are added and removed from the Encore domain.
Participate in the patching of all IT Support Operating Systems and hardware using the company standard tools.
Participate in the packaging and deployment of software using the company standard tools.
Antivirus Management and Deployment.
Develop, document, and maintain policies, procedures and associated training.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

High School Diploma or GCSE equivalent required.
Experienced IT Support Analyst
An in depth understanding of desktop, applications & operating systems.
An in-depth knowledge of Windows, MacOS, Android and iOS operating systems.
Knowledge of managing Video Conferencing and Telephony software Mitel and Crestron.
Knowledge of Event production software such as Adobe Creative Suite running on Mac or Windows platform.
Accurate and conscientious with solid diagnostic and troubleshooting ability.
Highly developed technical analytical skills to determine the cause of technical problems and the resolution actions required.
Knowledge of the following technologies Printers, PC’s, Laptops, Smartphones, Network Wifi and Client VPN, Smart Room appliances (VC) and telephony.
Knowledge of Mobile Device Management tools e.g. Intune.
Working Knowledge of O365 platform tools related to end user support, Group Policy, AD and Exchange.
Good understanding of service management (ITIL).

Competencies

Responsiveness
Tech Savvy
Communicates Effectively
Action Oriented
Situational Adaptability
Strong customer service orientation
Ability to work autonomously
Self starter
Analytical and problem-solving
Attention to detail.

Apply Now

Refine Your Search

it analyst jobs in harmondsworth, gtl

IT Support Analyst

Service Desk Analyst

IT Operations Analyst

IT Finance & Projects Analyst

Service Desk Analyst

Service Desk Analyst: On Client Site in Watford

Service Desk Analyst (1st Line)

Service Desk Analyst

Service Desk Analyst

Finance Analyst - IT

Business Systems Analyst (Hospitality Solutions)

Business Systems Analyst

Business Systems Analyst - Metals Trading

Senior Treasury Operations and Systems Analyst

HR Systems Analyst

Junior IT Support Analyst

IT Field Technical Analyst

Junior IT Analyst Support Specialist (London, UK)

IT Support Analyst

IT Service Desk Analyst

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