It Work, Jobs in Redditch, Wor (with Salaries)

IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
6d
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- Driving
- IT
- In-person
- Free parking
Quick apply
4h
Technical Support - Infrastructure
SCC —Birmingham
- £40,000 - £50,000 a year
- Monday to Friday
- Hybrid work
- Windows
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Computer networking
- Work from home
IT Manager
Jewellery Quarter Bullion Ltd —Birmingham
- Up to £60,000 a year
- Full-time
- IT
- Linux
- In-person
- Store discount
- Profit sharing
Quick apply
5d
Technical Support Engineer
M Group —Warwick
- 12 hour shift
- Windows
- IT
- Communication skills
- Employee discount
12d
IT Production Support Analyst
Corpay —Walsall
- Full-time
- Computer Science
- SQL
- Analysis skills
- Annual leave
- Life insurance
Field IT Service Engineer
Blakemore Technical Services —Droitwich
- Full-time
- IT
- Communication skills
- Employee discount
- Life insurance
11d
IT Service Delivery Manager
HCR —Worcester
- Organisational skills
- IT
- Communication skills
- Annual leave
- Gym membership
3d
IT Manager
ALM Trading Ltd —Birmingham
- £55,000 - £58,000 a year
- Full-time
- Management
- English
- Analysis skills
- Free parking
Quick apply
13d
IT Cloud Infrastructure Engineer
NTT Data UK —Birmingham
- Azure
- IT
Solutions Architect
Convergence Group —Solihull
- £65,000 - £88,000 a year
- Full-time
- Hybrid work
- Sales
- Computer networking
- Communication skills
Quick apply
IT Cloud Productivity Engineer
Low Carbon Contracts Company —Birmingham
- £48,000 a year
- Full-time
- Hybrid work
- Azure
- English
- Continuous improvement
- Annual leave
- Work from home
Quick apply
10d
2nd Line Network Engineer
wavenet —Shirley
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Specialist Technical Support Level 3 (Critical Saab Support)
West Mercia Police —Hindlip
- £43,668 - £49,716 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- Linux
- Annual leave
- Employee assistance programme
6d
Site Reliability & Network Systems Administrator
Warwick Nub News —Leamington Spa
- £55,000 a year
- Hybrid work
- Azure
- Analysis skills
- Computer networking
3d
IT Field Delivery Engineer
SCC —Birmingham
- £27,000 - £28,000 a year
- Overtime
- Hybrid work
- Organisational skills
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
4d
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
3d

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IT Service Desk Agent

Royal Shakespeare Company -
Stratford-upon-Avon

Apply Now

Job details

Permanent | Full-time
£26,000 a year
6 days ago

Qualifications

Customer service
Administrative experience
IT support
Organisational skills
IT
Communication skills

Full job description

Do you have experience in IT support or customer service? Are you organised, with good administration skills? Are you looking for a busy and varied role in a multi-sited, supportive and exciting environment?

We are looking for an IT Service Desk Agent to act as the first point of contact for day-to-day IT support making sure colleagues across the RSC can work effectively, confidently and with minimal disruption. Working in a busy, multi-sited and complex environment you will coordinate incoming service requests, support starters and leavers, manage equipment allocation and keep accurate records and stock information.

This role is suitable for someone with relevant experience in either IT support or in another area where customer service and service management is critical; it could also work for college/university leavers with good administrative and organisational skills and an interest in IT. As technology evolves so quickly, we are looking for people with a flexible and adaptable approach, as well as an aptitude to learn and develop.

Reporting to the IT Services and Support Manager key areas of responsibility include (please see the Role Profile for the comprehensive list):

Providing first-line support to colleagues in person, at the IT Hub and across RSC sites and through the IT Service Desk
Delivering support in a helpful, calm and professional way
Resolving requests and routing more complex issues to the appropriate specialist
Maintaining an organised, tidy and welcoming IT Hub and working environment
Monitoring stock levels and helping to manage supplies of IT kit
Routine technical support to include password rests and installing approved software and assisting with device set up and user support.

To be suitable for this role, it is essential that you have:

Strong communication and customer service skills with the ability to explain technical issues in plain language
Working knowledge of Windows 11 and Microsoft 365
Persistence and sound judgement to follow issues through to resolution or escalate them appropriately
Confident working with a wide range of colleagues based at various sites across the organisation.
A reliable, proactive and approach, with the confidence to manage routine tasks independently.

This is a full-time, permanent position based on-site in Stratford-upon-Avon. You will be working 35 hours per week, Monday to Friday.

The RSC has a huge range of activities to support work on-stage and off-stage, all of which use IT, which makes it a varied place to work and be exposed to a range of technology in an exciting and unique environment. You will be assisting colleagues across the whole of the RSC, including those who are remote or working internationally, those on any of our sites across Stratford-upon-Avon and our London office. A typical day might be fixing IT issues, moving tickets along the Helpdesk swiftly, helping to set up video links and presentations, or routine maintenance and replacement of computers. One thing is for sure, no two days will ever be the same!

Application Process

All applications should be made online using the RSC website. If you need any assistance when applying, please email [email protected]

The interviews will be in-person during early August.

About the RSC

The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work. We welcome candidates who will support and advocate the RSC's environmental objectives continuing to improve our sustainability work and actions both on and off stage.

The Royal Shakespeare Company (no. 212481) is a registered charity.

Apply Now

Refine Your Search

it jobs in redditch, wor

IT Service Desk Agent

IT Technician

Technical Support - Infrastructure

IT 1st Line Support Apprentice

IT Manager

Technical Support Engineer

IT Production Support Analyst

Field IT Service Engineer

IT Service Delivery Manager

IT Manager

IT Cloud Infrastructure Engineer

Solutions Architect

IT Cloud Productivity Engineer

2nd Line Network Engineer

Specialist Technical Support Level 3 (Critical Saab Support)

Site Reliability & Network Systems Administrator

IT Field Delivery Engineer

FM Help Desk Operative

IT Field Service Engineer

Technical Support & Sustainment Engineer

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