It Work, Jobs in Micheldever, Ham (with Salaries)

Digital Service Desk Manager
Chemring Countermeasures —Salisbury
- £47,800 - £56,200 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
12d
IT Technician
The Sixth Form College Farnborough —Farnborough
- £30,338 - £37,721 a year
- Full-time
- IT
6d
IT Specialist
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Communication skills
Quick apply
11d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
IT Infrastructure Engineer
QinetiQ —Farnborough
- £51,250 - £57,250 a year
- Full-time
- Travel
- IT
- Employee discount
VodafoneThree - Commercial Finance Lead IT
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
IT Asset Manager
Unum Group —Basingstoke
- Full-time
- Azure
- Oracle
- Analysis skills
3d
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
IT Applications Support Analyst
Blake Morgan —Southampton
R&D Solution Architect
Elanco —Hook
- Full-time
- Azure
- Computer Science
- Bachelor's degree
IT Service Desk Analyst
Help for Heroes —Salisbury
- £30,255 a year
- Full-time
- Continuous improvement
- Travel
- In-person
- Annual leave
- Employee discount
10h
Head of IT
Azzurro Associates Ltd —Fareham
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Life insurance
Quick apply
12d
IT Service Desk Analyst
Elliotts —Southampton
- Up to £30,000 a year
- Full-time
- Employee discount
Quick apply
12d
IT Service Desk Operator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Front desk
- Time management
3d
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
4d
IT Engineer
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Windows
- Scripting
Quick apply
IT Integration Developer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Temporary
- Hybrid work
- Analysis skills
- Software development
- Communication skills
9d
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office

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Digital Service Desk Manager

Chemring Countermeasures
Salisbury

Apply Now

Job details

Full-time
£47,800 - £56,200 a year
12 days ago

Qualifications

Stakeholder collaboration
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Internal department liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
ServiceNow
Customer support
Problem management
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Digital Service Desk Manager

Chemring Countermeasures is a world-leading and innovative company, designing and developing countermeasure solutions for armed forces across the globe. As part of the Chemring Group, we combine the agility of a specialist manufacturer with the strength and stability of an international organisation.

We are looking for an experienced Digital Service Desk Manager to lead our Digital Service Desk function and play a key role in shaping the service experience across the business.

This is an exciting opportunity for a service-focused IT leader who is passionate about delivering excellent customer support, developing high-performing teams, and driving continuous improvement within a modern Digital environment.

Overview of the role

As Digital Service Desk Manager, you will be the primary link between the Digital Department and the wider business for all service-related activities.

Leading a small team of 1st and 2nd line Service Desk agents, you will be responsible for ensuring the delivery of a high-quality, user-focused support service, managing incidents and service requests from initial contact through to resolution. You'll oversee service performance, drive continual improvement initiatives, and ensure exceptional customer experiences across the organisation.

Working within an ITIL-aligned environment, you will have the opportunity to influence how Digital services are delivered, improve support processes, and help shape the future of service management at Chemring Countermeasures.

Responsibilities

Lead, coach, and develop the Digital Service Desk team, fostering a high-performing and customer-focused culture.
Manage the day-to-day operation of the Service Desk, ensuring incidents and service requests are handled efficiently and effectively.
Drive service performance, monitoring SLAs, KPIs, ticket queues, backlogs, and customer satisfaction levels.
Own incident triage and escalation processes, ensuring tickets are prioritised, assigned, and resolved appropriately.
Collaborate with internal Digital teams, Group IT, and third-party suppliers to deliver seamless end-to-end support services.
Identify and implement service improvements, increasing first-time resolution rates, reducing recurring issues, and enhancing the user experience.
Ensure compliance with ITIL best practices, governance standards, and audit requirements, maintaining accurate records and consistent service management processes.

Essential Qualifications, Skills and/or Experience

Proven experience leading or managing a Service Desk or, IT/Digital Support function.
Strong understanding of ITIL principles, particularly Incident, Request, and Problem Management.
Experience using ITSM tools such as Freshservice, ServiceNow, Ivanti, or similar platforms.
Strong knowledge of Service Desk operations, triage, escalation, and workload management.
Experience working within enterprise IT environments.
Excellent leadership, coaching, and people management skills.
Experience improving service performance measures such as SLA, FCR, and customer satisfaction scores.
Strong analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities and perform effectively under pressure.

This role will be worked over a 4.5 day week; Monday to Thursday 08:00 – 16:45 and Friday 08:00 – 12:30.

Please note: We do not engage with recruitment agencies. We kindly ask that you refrain from sending speculative inquiries or CVs. Should we wish to collaborate with agencies, we will initiate contact accordingly.

Apply Now

Refine Your Search

it jobs in micheldever, ham

Digital Service Desk Manager

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IT Engineer

IT Integration Developer

IT Operations Analyst - The Vision Centre

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