Customer experience analyst Work, Jobs in Milton Keynes, Eng (with Salaries)

Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
6d
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
Quick apply
3d
Client Service Analyst I
FIS Global —Milton Keynes
- Full-time
- Customer service
- Presentation skills
- Travel
5d
Finance Analyst
Dominos —Milton Keynes
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
Support Analyst
CEVALogistics —Kettering
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
3rd Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Hospitality
- Sick pay
Quick apply
13d
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Operational Support Analyst – Enable Ground Crew
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
5d
Technical Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Agile
- Annual leave
2d
Oracle Finance Business Analyst
Linx —Milton Keynes
- Full-time
- Oracle
- ERP systems
- English
Financial Analyst - Letchworth, UK
NORTHLAND CONTROLS LIMITED —Letchworth
- £50,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
- Annual leave
- Life insurance
Quick apply
3d
Military Intelligence & Data Analyst Coach
FIND. —Bedford
- £35,000 a year
- Full-time
- Military
- Mentoring
- IT
3d
Senior Application Operations Engineer
FCDO Services —Hanslope
- £48,801 - £50,270 a year
- Full-time
- Azure
- SQL
- Analysis skills
- Annual leave
13d
Risk & Opportunity Manager
Lockheed Martin Corporation —Ampthill
- £37,000 - £46,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Claims Analyst
Gallagher Bassett —Blisworth
- No degree
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Public Relations Manager (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- Full-time
- English
- Project management
- Bachelor's degree
12d
Technical Cyber Instructor
BPP Holdings —Wyboston
- Overtime
- Hybrid work
- Teaching
- Annual leave
- Employee discount
Customer Analyst
Dominos —Milton Keynes
- Full-time
- SQL
- Analysis skills
- Python
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
12d

I want to receive the latest job alerts for customer experience analyst in milton keynes, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Operations Analyst

ITSO Ltd
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
6 days ago

Qualifications

ITIL Certification
Cloud infrastructure
Driving Licence
Oracle
Windows
Analysis skills
ITIL
Organisational skills
IT
Communication skills
Time management

Full job description

Job Purpose

ITSO’s Service Management Team is seeking a Service Operations Analyst to support the day-to-day operational delivery of ITSO’s business-critical systems and services.

Reporting to the Service & Infrastructure Manager, the role will be responsible for supporting operational service management activities, incident and request management, release coordination, user support, service monitoring, and supplier engagement across ITSO’s technical estate.

The successful candidate will play a key role in ensuring operational services remain stable, responsive, and effectively managed, while supporting continual service improvement and maintaining high levels of customer service for ITSO members, HOPS suppliers, and internal users.

The role requires an organised and proactive individual with good technical troubleshooting ability, strong communication skills, and experience supporting operational IT services in a fast-paced environment.

Key Responsibilities

Manage and process service requests, incidents, and operational enquiries relating to the ISMS and associated services
Monitor operational systems, alerts, and service dashboards to identify and respond to issues proactively
Coordinate and support release, maintenance, and deployment activities across Test, Pre-Production, and Production environments
Support operational readiness, service transition, and change implementation activities
Investigate and assist in resolving infrastructure, application, and operational service issues
Liaise with HOPS suppliers, ITSO members, third-party vendors, and technical partners regarding operational matters
Produce operational reports, service updates, communications, and technical documentation
Support service monitoring, operational governance, and continual service improvement activities
Assist with user administration, access management, and internal IT support activities
Coordinate escalations and assist with the management of critical and major incidents
Ensure operational processes, records, and support documentation are maintained and up to date

Skills, knowledge and experience - ESSENTIAL

Experience supporting operational IT services and service management activities
Experience managing incidents, requests, and operational support processes
Good understanding of IT Service Management (ITSM) principles and practices
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows-based environments and business applications
Ability to coordinate operational activities across multiple stakeholders and suppliers
Good organisational and time management skills
Strong written and verbal communication skills
Ability to explain technical issues to both technical and non-technical audiences
Customer-focused approach with strong attention to detail
Ability to work independently and manage competing priorities effectively

Skills, knowledge and experience - DESIRABLE

Knowledge of IT Service Management (ITSM) and ITIL processes
ITIL Foundation certification or equivalent
Relevant cloud or infrastructure certification(s)
Experience supporting cloud-hosted platforms and hybrid environments
Basic understanding of infrastructure, networking, and security concepts
Knowledge of Oracle Cloud Infrastructure (OCI) environments
A full UK driving licence would be advantageous but is not essential, as occasional travel may be required

Liaison/Contacts

ITSO staff and internal stakeholders
HOPS suppliers and ITSO members
Third-party suppliers and service providers
Infrastructure and application support providers
External operational and technical partners

Pay: £30,000.00-£40,000.00 per year

Work Location: Hybrid remote in Milton Keynes MK9 1EJ

Quick apply

Refine Your Search

customer experience analyst jobs in milton keynes, eng

Service Operations Analyst

IT Business Analyst

Client Service Analyst I

Finance Analyst

Support Analyst

IT Support Analyst 2nd Line

3rd Line Service Delivery Analyst

1st Line Service Desk Analyst

Operational Support Analyst – Enable Ground Crew

Technical Business Analyst

Oracle Finance Business Analyst

Financial Analyst - Letchworth, UK

Military Intelligence & Data Analyst Coach

Senior Application Operations Engineer

Risk & Opportunity Manager

Claims Analyst

Public Relations Manager (m/f/d)

Technical Cyber Instructor

Customer Analyst

1st Line Support Analyst

I want to receive the latest job alerts for customer experience analyst in milton keynes, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected