Embedded systems lead Work, Jobs in Whaley Bridge, Dby (with Salaries)

Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
11d
Lead Business Analyst
Northrop Grumman —Manchester
- Analysis skills
- Travel
- Agile
Rider Compliance Team Leader
Deliveroo —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
12d
Business Development Manager
Menzies LLP —Manchester
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Business development
Lead Developer
Evolve-Energy —Manchester
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- Engineering
- SQL
- Flexitime
Quick apply
7d
Sales Enablement Manager
ANS Group Limited —Manchester
- Full-time
- CRM software
- Sales
- Salesforce
CSV and Data Integrity Manager
Tata Chemicals Europe —Northwich
- £55,000 - £65,000 a year
- Full-time
- APIs
- Communication skills
- Life insurance
Quick apply
8d
PR Account Managers (B2B and B2C)
Smoking Gun —Manchester
- £30,000 - £35,000 a year
- Full-time
- Communication skills
- Employee discount
Senior EmbeddedSoftware Engineer
TechBiz Global GmbH —Manchester
- Full-time
- Engineering
- Master's degree
- C++
Quick apply
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Driving
- Communication skills
Quick apply
Net Revenue Management Insight & Analytics Manager
Essity —Didsbury
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Machine learning
13d
Lecturer in Microelectronic Systems Design and Implementation
University of Sheffield —Sheffield
- £48,822 - £65,509 a year
- Full-time
- Hybrid work
- Doctoral degree
- System design
- Supervising experience
- Annual leave
- Employee discount
Specialist Support Lead
The Sheffield College —Sheffield
- £40,746 - £47,578 a year
- Full-time
- Mentoring
- School
- Free parking
- Annual leave
13d
Project Implementation Coordinator - Protection of Premises
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- University
- Annual leave
- Employee discount
1d
Learner Support Compliance & Standards Lead
The Sheffield College —Sheffield
- £40,746 - £47,578 a year
- Full-time
- School
- Teaching
- Free parking
- Annual leave
13d
Estates Digital Infrastructure Lead
University of Sheffield —Sheffield
- £48,822 - £65,509 a year
- Full-time
- Hybrid work
- University
- IT
- Communication skills
- Annual leave
- Employee discount
7d
Technical Services Supervisor
Equans —Salford
- Full-time
- Customer service
- Computer literacy
- Driving
- Annual leave
- Employee assistance programme
10d
Sales Development Representative
Echoes —Stockport
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Quick apply
HR Manager
Aaron Engineering Group Limited —Stockport
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Human resources
- Organisational skills
- Free parking
Quick apply
4d
RISE Adviser - East Midlands- Early Years and Primary adviser
Department for Education —Sheffield
- £600 a day
- Part-time
- English
- Maths
- Presentation skills

I want to receive the latest job alerts for embedded systems lead in whaley bridge, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Customer Resolution Officer

Your Housing Group -
Warrington

Quick apply

Job details

Full-time
£34,000 - £36,000 a year
11 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Management
Complaint handling
Legal drafting
Communication skills

Full job description

Job Introduction

Job Title: Senior Customer Resolution Officer

Salary: £34,000 - £36,000

Contract: Permanent

Location: Homebased (North West)

Weekly Hours: 35 (Monday to Friday)

So…. What is this role exactly?

We have an exciting new opportunity here at YHG to join our growing Customer Resolution Team who always put our customers first and ensure an effective and prompt complaint resolution.

We are looking for someone with a background of working in social housing, significant experience with managing complex complaints, and strong knowledge of those escalated to the Housing Ombudsman Service.

It’s a great time to join this collaborative, friendly and supportive team, as we continue to improve our customers experience through understanding our complaints and adapting our services to meet their needs. You will be the lead officer for liaising with the Housing Ombudsman Service, gathering information for investigations and ensuring our compliance with any orders made. You will work closely with the Service Manager to ensure that we are compliant, and that learning from our complaints is embedded across the organisation.

What will my working week look like?

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a week.

What will I be responsible for doing?

First and foremost, you will be the lead point of contact for the Housing Ombudsman Service, gathering and providing all requested information for investigations and monitoring actions to comply with determinations made.

You will complete case reviews of complaints as required, ensuring you work with all relevant departments and that learning is shared across the organisation to improve our customer’s experience.

You will also manage some complex stage 2 complaints, being the single point of contact for our customer.

And what would make me stand out from the crowd?

To be successful as a Senior Customer Resolution Officer here at YHG, you will have….

Experience of handling complex complaints gained through working within a Social Housing sector
Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards
Strong customer communication skills in person, via telephone and email
Experience of drafting detailed reports, complaint responses and regulatory submissions as part of Housing Ombudsman determinations
Ability to collaborate with others and work independently, whilst managing tight deadlines and competing priorities
Excellent investigation, analytical and problem-solving skills

You will also….

Be flexible, caring and resilient
Have strong ICT skills, including knowledge on Microsoft Systems
Ideally have Line Management experience

This role is really suited to someone who is passionate about resolving complex complaints within set timescales, strives to do their best for each customer and delivers customer focused outcomes every time.

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £34,000 - £36,000 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work’.

Closing Date: Friday 31st July 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2

Quick apply

Refine Your Search

embedded systems lead jobs in whaley bridge, dby

Senior Customer Resolution Officer

Lead Business Analyst

Rider Compliance Team Leader

Business Development Manager

Lead Developer

Sales Enablement Manager

CSV and Data Integrity Manager

PR Account Managers (B2B and B2C)

Senior EmbeddedSoftware Engineer

Head of Data Protection

Net Revenue Management Insight & Analytics Manager

Lecturer in Microelectronic Systems Design and Implementation

Specialist Support Lead

Project Implementation Coordinator - Protection of Premises

Learner Support Compliance & Standards Lead

Estates Digital Infrastructure Lead

Technical Services Supervisor

Sales Development Representative

HR Manager

RISE Adviser - East Midlands- Early Years and Primary adviser

I want to receive the latest job alerts for embedded systems lead in whaley bridge, dby

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected