Complaints manager Work, Jobs in Gisburn, Lan (with Salaries)

Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
4d
Assistant Operations Manager
Advantage NRG Ltd —Chorley
- £45,000 a year
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
Maintenance & Grounds Manager
Catgill Campsite Ltd —Skipton
- £35,000 - £40,000 a year
- Weekend availability
- Maintenance
- Hotel
- Supervising experience
- Employee discount
Quick apply
Empty Homes Manager
Incommunities —Bradford
- £43,016 - £47,819 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
4d
Passenger Relations Advisor
Isles of Scilly Travel —St. Mary's
- Weekend availability
- Annual leave
1d
Anti-Social Behaviour & Enforcement Manager
Bury Council —Bury
- £48,226 - £49,282 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Customer Service Manager
Marshalls PLC —Ramsbottom
- Full-time
- Management
- Employee discount
Quick apply
16h
Assistant Service Centre Manager
General Anaesthetic Services Ltd —Keighley
- £35,000 - £41,000 a year
- Full-time
- Engineering
- Maintenance
- Assembly
- Free parking
Quick apply
5d
Principal Planner
North Yorkshire Council —Skipton
- £47,181 - £51,356 a year
- Full-time
- Hybrid work
- Master's degree
- Supervising experience
- Mentoring
- Annual leave
- Work from home
Dispute Resolution Officer
Marshall Motor Group —Bolton
- Up to £40,000 a year
- Monday to Friday
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
4d
Operations Manager Niche and DER
Davies —Preston
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
4d
Compliance & Quality Manager
Support for Independence —Bury
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Continuous improvement
- Free parking
- Store discount
Quick apply
4d
Senior Administrative Officer - Public Protection
HM Prison & Probation Service —Blackburn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
6d
Housing Property Manager
District Homes CIC —Heywood
- £52,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
9d
Complaint Specialist (SQ)
Tandem Bank —Preston
- Up to £32,000 a year
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
5d
Community Manager
Wizu Workspace —Bradford
- £30,000 - £32,000 a year
- Full-time
- Research
- Continuous improvement
- Recruiting
- Employee discount
- Referral programme
Quick apply
12d
Deputy Operations Manager
Caritas Group Practice —Halifax
- Full-time
- GP surgery experience
- Project management
- Contracts
- Store discount
- Employee discount
Quick apply
Office Manager
RightGreen Recycle Ltd —Bradford
- £26,000 - £32,000 a year
- Full-time
- Microsoft Word
- Budgeting
- In-person
- Employee discount
Quick apply
1d
Customer Success & Membership Administration Manager
First Kick Mini Kickers —Walton le Dale
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Computer skills
- In-person
- Free parking
- Flexitime
Quick apply
6d

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Customer Relations Team Leader

Skipton Building Society -
Skipton

Apply Now

Job details

Full-time
£39,300 a year
4 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Private medical insurance

Qualifications

Financial Conduct Authority guidelines
Stakeholder liaison
Complaint handling
Performance management
Continuous improvement
Root cause analysis
Leadership
Team motivation leadership
Communication skills

Full job description

Hours:

35 hours per week, Monday to Friday, with a minimum of 3 days per week to be worked in Head Office

Salary:

£39,300 Per Annum

Closing Date:

Fri, 14 Aug 2026

Complaints are where we get the chance to put things right, learn fast and make the experience better for our members. As Complaints Team Leader, you’ll lead a team that resolves issues fairly, spots themes and helps turn insight into practical change.

We’re looking for a people leader from a regulated environment, ideally within financial services who can bring structure, curiosity and pace. You don’t need direct complaints experience, but you’ll understand regulated customer environments and know how to lead others to deliver fair outcomes, high standards and continuous improvement. You’ll have the opportunity to help shape how complaints insight drives improvements across both our Homes and Money businesses.

At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

What You’ll Do

We’re here to make our members’ money work harder. But it takes more than one kind of role to make that happen. Across our Money team, you’ll find people supporting savings, investments and financial advice, alongside the teams behind the scenes who keep things moving, spot what could work better, and help turn good ideas into practical change.

Your key responsibilities will include:

Lead the team to resolve complaints fairly, accurately and on time, keeping good member outcomes at the centre.
Use root cause analysis to identify themes, reduce repeat complaints and recommend practical improvements.
Make sure the team works within relevant FCA requirements, including Consumer Duty and Vulnerable Customer guidance.
Coach, develop and resource the team so service levels, quality standards and colleague growth stay on track.
Build strong relationships across Homes and Money, sharing insight and influencing better ways of working.
Prepare accurate and timely mortgage complaints return data, supporting governance, audit and FOS-related activity.
Support the Senior Manager with the people plan, complaints roadmap and appropriate compensation decisions.

What You’ll Need

Proven people leadership experience in a regulated financial services or customer-facing environment
Experience supporting complaints, complex customer issues or teams that deliver fair customer outcomes
A good understanding of regulatory standards, risk and quality expectations, including Consumer Duty and vulnerable customer considerations
The ability to coach, motivate and develop colleagues, manage performance, and plan resources effectively
Strong communication and influencing skills, with the confidence to work with senior stakeholders constructively
A curious, improvement-focused approach, using insight and data to drive change and improve member outcomes
Clear judgement and prioritisation skills, with the ability to make sound decisions in a busy environment

What’s In It For You

Your work matters.

And the way we reward you matters, too.

At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.

Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
Matching employer pension contribution (up to 10% per annum)
Colleague Mortgages and access to Skipton products and services at discounted rates
Flexible working to help balance your commitments
Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys, and IKEA

We’re here to make life better for our members.
About Skipton.

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too

It all means that life at Skipton is more exciting than you imagine.

What it's like to work here
Life at Skipton

We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone.

At Skipton we value work life balance and are proud to support hybrid and flexible working. This opportunity is for 35 hours per week, Monday to Friday and you’ll spend a minimum of 3 days a week collaborating with colleagues at our Head Office in Skipton.

We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.

Apply Now

Refine Your Search

complaints manager jobs in gisburn, lan

Customer Relations Team Leader

Assistant Operations Manager

Maintenance & Grounds Manager

Empty Homes Manager

Customer Relations Team Manager

Passenger Relations Advisor

Anti-Social Behaviour & Enforcement Manager

Customer Service Manager

Assistant Service Centre Manager

Principal Planner

Dispute Resolution Officer

Operations Manager Niche and DER

Compliance & Quality Manager

Senior Administrative Officer - Public Protection

Housing Property Manager

Complaint Specialist (SQ)

Community Manager

Deputy Operations Manager

Office Manager

Customer Success & Membership Administration Manager

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