Customer insights analyst Work, Jobs in Earley, Brk (with Salaries)

Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
Pricing Analyst
The Siemon Company —Woking
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Life insurance
Quick apply
11d
Logistics Business Analyst – 12-month FTC
Grundon —Beenham
- Full-time
- Analysis skills
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- Organisational skills
Quick apply
Revenue Management Analyst
APCOA —Uxbridge
- Full-time
- Microsoft Excel
- Master's degree
- SQL
Quick apply
Software Developer
VAS INFOTECH LIMITED —Ashford
- £40,000 - £52,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- Agile
Quick apply
PR Manager
Ericsson —Reading
- English
- Communication skills
11d
Campaign Lead - Cyber & Secure Communications
Roke —Woking
- Full-time
- Conflict management
5d
Senior Financial Planning and Reporting Analyst (Senior FP&A)
Content Guru —Bracknell
- Full-time
- Analysis skills
- Organisational skills
- Leadership
Quick apply
5d
Commercial Finance Analyst
Vodafone —Newbury
- Full-time
- Master's degree
- Analysis skills
- Business
11d
Senior Data Scientist
Primark —Reading
- Machine learning
- Mentoring
- Leadership
4d
Commercial Finance Analyst
JACOBS DOUWE EGBERTS —Maidenhead
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
Quick apply
14d
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Recruiting
- Training & development
Senior Manager, Real-World Evidence (RWE) Biostatistician
Bristol-Myers Squibb —Uxbridge
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
Senior Data Engineer – Data Integration & Microsoft Fabric
RSM UK —Reading
- Full-time
- Hybrid work
- Azure
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21h
Contract - KPI Improvement Analyst Coordinator
Honda —Bracknell
- Hybrid work
- Microsoft Powerpoint
- English
- Analysis skills
- Flexitime
- Work from home
1d
Power Data Analyst
Thames Water Utilites —Reading
- £43,000 - £50,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Continuous improvement
- Annual leave
2h
Insight Analyst
Primark —Reading
4d
Portfolio PMO Analyst
The AA —Basingstoke
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
12d
Insight Analyst
Acosta —Woking
- £38,000 - £44,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
8d
HEO Investigator (with the opportunity to move into an Assistant Economist role)
Trade Remedies Authority —Reading
- £36,952 a year
- Part-time
- Analysis skills
- Presentation skills
- Bachelor's degree
- Annual leave
1d

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Application Support Analyst

Clinisys -
Woking

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Job details

Permanent

Qualifications

Customer service
Organisational skills
IT
Application support
Environmental issues
AI
Communication skills

Full job description

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Job Description

The Application Support Analyst will work within the Service Management environment administrating and resolving incidents as logged by Clinisys customers within Service Level Agreement timescales as directed by the Service Desk Manager and the Support Director to satisfy the customer and business requirements.

Please note this is a permanent role comprising a five-day week with shifts to cover our core hours of 08:00 – 20:00 for Monday to Friday. Hybrid working model with 3 days in the Woking office.

Responsibilities:

To be responsible for the administration of all incidents raised with the service desk from our customers.
To be fully conversant with the core functionality of Pathology products and that of general disciplines.
To partake in the help desk shifts as required.
To fully understand the service Clinisys has been engaged to deliver in line with contractual and other customer expectations.
To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures.
To establish and maintain elevated levels of call ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the Clinisys call management system, ensuring that appropriate parties (including the customer) are kept up to date on call progress.
To establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels.
To work with the Senior Application Support Analyst and Application Support Specialist for mentoring and development of diagnosis, analytical, problem solving, discipline specific and technical skills to achieve service levels.
To understand and operate the escalation procedure within the defined limits of time, knowledge, and level of contracted support.
To partake in the training of clients and other members of staff as and when required to resolve or aid resolution of service desk incidents.
To participate in an on-call rota after a qualifying period.
Assist in paid out-of-hours work when requested.
To attend team meetings and agreed training courses.
To be responsive to reasonable requests from your line manager team.
Contribute to and support Pathology team members and build knowledge base.
To progress personal development and encourage the development of other team members.
To complete administrative duties, e.g. holiday, sickness, and overtime forms in a timely manner.

Knowledge, skills, abilities:

Experience of IT systems
Strong motivational skills – can deliver the tasks in difficult circumstances.
Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
Ability and willingness to work independently.
High-level of customer service skills.
Excellent decision making, and critical and problem-solving skills.
Strong planning and organisational skills.
Adaptability / flexible to changing demands.
Ability to implement and manage change.

Ideally:

Knowledge of Laboratory procedures in a relevant discipline.
Experience in an IT Service Desk environment.
Awareness of a Ticketing System for case logging, progression, and resolution.

This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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Refine Your Search

customer insights analyst jobs in earley, brk

Application Support Analyst

Pricing Analyst

Logistics Business Analyst – 12-month FTC

Revenue Management Analyst

Software Developer

PR Manager

Campaign Lead - Cyber & Secure Communications

Senior Financial Planning and Reporting Analyst (Senior FP&A)

Commercial Finance Analyst

Senior Data Scientist

Commercial Finance Analyst

Service Desk Ops Manager

Senior Manager, Real-World Evidence (RWE) Biostatistician

Senior Data Engineer – Data Integration & Microsoft Fabric

Contract - KPI Improvement Analyst Coordinator

Power Data Analyst

Insight Analyst

Portfolio PMO Analyst

Insight Analyst

HEO Investigator (with the opportunity to move into an Assistant Economist role)

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