2nd line support Work, Jobs in Chiswick, Gtl (with Salaries)

Product Support Specialist
The Good Travel Collective —London
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Travel
- Computer networking
- Annual leave
Quick apply
12d
Service Desk Analyst
NPL —Teddington
- Windows
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
Server Specialist
The British Library —St Pancras
- £35,993 a year
- Full-time
- Presentation skills
- Computer networking
6d
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
IT Apprentice
Housing Solutions —Maidenhead
- £25,948 a year
- Full-time
- Computer literacy
- Travel
- SharePoint
- Annual leave
1d
IT Automation Engineer
National Westminster Bank PLC —London
- £29,920 - £42,240 a year
- Full-time
- Hybrid work
- Google Suite
- Scripting
- Annual leave
8d
Finance Systems Analyst SAP
Helios Towers —London
- Communication skills
- Gym membership
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Senior IT Engineer (Information Security Focus)
The Keyholding Company —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- IT
- Work from home
- Employee assistance programme
Quick apply
Full Stack Engineer Tech - Development · London
Dare International —London
- Full-time
- Java
- JavaScript
- APIs
- Gym membership
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills
Security Operations Lead
Lendable —London
- Full-time
- Hybrid work
- AI
- Referral programme
13d
Senior Security Architect Consultant
NTT Ltd —London
- Mentoring

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Product Support Specialist

The Good Travel Collective
London

Quick apply

Job details

Permanent | Full-time
£29,000 - £34,000 a year

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
Quality control
IT support

Full job description

Full time, Monday to Friday, 37.5 hours per week

Remote or Hybrid (2 days based from either our Hessle, East Yorkshire, Tunbridge Wells or Central London offices) with flexibility to travel to attend team meetings as and when required.

Salary: £29,000 - £34,000 per annum plus 10% bonus

The ‘Good’ things you can get:

Birthday day off work
Contributory Pension Scheme – matched up to 8%
Life Assurance – up to 4 x salary
Health cash plan including Gym and retail discounts
Employee Assistance Programme and Virtual GP
YuLife Wellbeing & ESG app
Employee Service Award Scheme recognising service levels with gifts, experiences and holidays
Family friendly policies including enhanced Mat/Pat leave and SPP
Free Will writing service
Employee Referral Scheme
Employee Volunteering days and matched charitable donations
Social events
Discounted Travel
Educational trips

The Good Travel Collective is looking for a Product Support Specialist to keep our travel technology running smoothly, adopted confidently and continuously improved as we grow. Sitting at the heart of 2nd line support, you’ll turn user challenges into smart fixes, support change, and help teams get the best from our platforms.

You’ll join a values-led business with bold five-year growth plans, backed by the wider John Good Group. If you enjoy solving technology problems, supporting end users and driving better ways of working, this is a brilliant opportunity to make a real impact.

This role is centered around technology support directly relating to travel systems rather than a generic IT role.

What you’ll be doing:

Be the go-to contact for colleagues who need support with our travel technology platforms.
Help roll out new technology and system improvements through testing, training and clear communication.
Troubleshoot issues across booking tools, mid-office systems and integrations.
Create practical training, user guides and best practice resources that people will use.
Use system performance data and user feedback to spot improvements and make them happen.

About you

You’ll be a confident Product Support Specialist with hands-on experience supporting technology in a Travel Management company. You’ll be curious, practical and motivated by helping people work smarter.

We’d love to hear from you if you bring:

Experience with online booking tools across air, hotel, rail and car.
Knowledge of profile management systems, GDS, product suites and quality control workflows.
Understanding of duty of care systems and support ticket management tools.
Strong process thinking and a confident approach to problem solving.
Excellent customer service, clear communication and a collaborative team mindset.

About us

Good Travel Management acquired and merged with CT Business Travel in October 2024 to become The Good Travel Collective. Today, we’re a £90m+ business with ambitious plans to double in size over the next five years. As part of the John Good Group, a sixth-generation family business, we’re driven by a strong commitment to People, Planet and Performance.

Diversity

We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.

GDPR

John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.

Pay: £29,000.00-£34,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time

Application question(s):

Do you have experience in supporting Travel system products?

Work Location: Hybrid remote in London SW1Y 5ED

Quick apply

Refine Your Search

2nd line support jobs in chiswick, gtl

Product Support Specialist

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Service Desk Analyst

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Service Desk Engineer (Field)

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1st/2nd Line IT Support Engineer - Farnborough

IT Apprentice

IT Automation Engineer

Finance Systems Analyst SAP

IT Support Technician

Senior IT Engineer (Information Security Focus)

Full Stack Engineer Tech - Development · London

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Security Operations Lead

Senior Security Architect Consultant

I want to receive the latest job alerts for 2nd line support in chiswick, gtl

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