Shift manager Work, Jobs in Matching, Ess (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
14d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
14d
Shift Manager
Evri —Enfield
- Full-time
- IT
- Communication skills
- Annual leave
Sortation Shift Manager
DPD Group UK —Barking
- £44,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
Quick apply
2d
Shift Manager
GXO Logistics —London
- Up to £38,000 a year
- Full-time
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Restaurant Shift Manager / Shift Supervisor
Honey & Co —London
- From £15.75 an hour
- Full-time
- Customer service
- Restaurant management
- Supervising experience
- Store discount
- Employee discount
Quick apply
2d
Work Area Manager (Late Shift / Night Shift)
Royal Mail Group —Romford
- From £40,241 a year
- 12 hour shift
- Customer service
- Continuous improvement
- Team management
- Annual leave
13h
Network Ops Shift Manager
HIVED —London
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Annual leave
Production Shift Team Leader
Indaver —Kelvedon
- Management
- Free parking
- Paid training
Quick apply
Children’s Residential Senior Support worker / Shift Leader - Weekends
Brighter Futures Homes Limited —London
- £14 - £15 an hour
- Weekend availability
- Experience working with children
- Team management
- Conflict management
Quick apply
8d
Shift Manager
Bim's Stratford —London
- £13.50 - £15.97 an hour
- Part-time
- Customer service
- Guest services
- Cash handling
Quick apply
5d
Shift Manager
Churchill's Beaulieu Square —Chelmsford
- £12.71 - £13.71 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
4d
Reception Shift Supervisor
The Beacon Health Group —Chelmsford
- £13.82 an hour
- Front desk
- Employee discount
- Sick pay
Quick apply
Deputy Shift Leader
BGIS —London
- Full-time
- Customer service
- Computer literacy
- Basic maths
11d
PM Shift Supervisor
AO World —Basildon
- £27,976 - £28,496 a year
- Communication skills
9d
Shift Leader
Dalkia —London
- 12 hour shift
- Annual leave
- Employee assistance programme
Shift Manager (Inside M25)
Iceland —Romford
- £12.76 - £13.99 an hour
- Part-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
14h
Data Centre Shift Lead
CBRE —Enfield
- Full-time
- Microsoft Office
Maintenance Shift Engineer Leader
Maintenance —London
- Full-time
- Hotel
- Referral programme
Quick apply
Traffic Office Manager (Weekend Night Shift)
Royal Mail Group —Chelmsford
- From £37,528 a year
- 12 hour shift
- Customer service
- Leadership
- Communication skills
- Annual leave
13h

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Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year
14 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

shift manager jobs in matching, ess

Contact Centre Shift Manager (Part time)

Contact Centre Shift Manager (Full time)

Shift Manager

Sortation Shift Manager

Shift Manager

Restaurant Shift Manager / Shift Supervisor

Work Area Manager (Late Shift / Night Shift)

Network Ops Shift Manager

Production Shift Team Leader

Children’s Residential Senior Support worker / Shift Leader - Weekends

Shift Manager

Shift Manager

Reception Shift Supervisor

Deputy Shift Leader

PM Shift Supervisor

Shift Leader

Shift Manager (Inside M25)

Data Centre Shift Lead

Maintenance Shift Engineer Leader

Traffic Office Manager (Weekend Night Shift)

I want to receive the latest job alerts for shift manager in matching, ess

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