Line support analyst Work, Jobs in Manchester, Eng (with Salaries)

1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875.00 - £28,374.97 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Microsoft Office
- IT
Customer Optimisation Analyst
Clear Business —Sale
- £25,870 - £29,750 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Business Analyst
OnwardHomes —Manchester
- £54,400 a year
- Call to connect
- Analysis skills
- Travel
- Annual leave
- Employee discount
7d
NSL- Business Analyst
BAE Systems —Manchester
- Part-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
18h
Associate IT Field Technical Analyst
Cadent Gas —Hollinwood
- £34,011 - £38,013 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Principal Business Analyst (Identity)
HippoDigital —Manchester
- £81,400 - £92,000 a year
- Hybrid work
- AWS
- Bachelor's degree
- In-person
- Employee discount
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Process Excellence Analyst
Deliveroo —Manchester
- Full-time
- Continuous improvement
- Agile
- Communication skills
7d
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Principal Pricing Analyst
AXA —Manchester
- Management
- Analysis skills
- Maths
Customer Service Advisor
Barclays —Northwich
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Supply Chain Administrator
Mitie —Manchester
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
1d
SL in Sports Analytics and Performance Analysis
Manchester Metropolitan University —Manchester
- £48,822 - £56,535 a year
- Full-time
- Doctoral degree
- SQL
- Python
- Life insurance
2d
Group FP&A Analyst - Financial Modelling
Outcomes First Group —Manchester
- Up to £65,000 a year
- Microsoft Excel
- ERP systems
- Business development
Senior Workday Analyst - Absence & Time Tracking
Freshfields —Manchester
- Human resources
- Communication skills
Data/AI Engineer, Engineering AI & Data, AI & Data Solutions
Deloitte —Manchester
- Hybrid work
- SQL
- Analysis skills
- Machine learning
Technical Analyst
Morrisons —Northwich
- Day shift
- Communication skills
- Annual leave
- Employee discount
Quick apply
Programme Manager
Redmoor Health —Chorley
- From £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Free parking
- Work from home
Quick apply
2d
Underwriting & Governance Analyst
Markel International Services Ltd —Manchester
- Hybrid work
- Analysis skills
- Mentoring
- AI
- Annual leave
- Flexible schedule
Quick apply

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1st Line Analyst - 12 Month FTC

Pets at Home -
Cheadle

Apply Now

Job details

Full-time
£25,875.00 - £28,374.97 a year

Qualifications

Software troubleshooting
Microsoft Office
IT
Communication skills

Full job description

Location & Working Pattern

This role is predominantly based at our Handforth, Cheshire office (South Manchester), with some opportunity for hybrid working once fully trained.

You’ll work a shift-based pattern Monday to Friday, rotating across the following shifts:

Early: 08:00 – 16:15

Mid: 09:00 – 17:15

Mid: 10:00 – 18:10

Late: 12:00 – 20:10

The role also includes approximately 1 in 4 weekends, working:

Saturday: 08:00 – 19:10

Sunday: 09:00 – 18:10

The starting salary for this role is £25,875. The initial training period (up to 12 weeks) will be fully office-based. Once training is complete and signed off, you’ll move to a more flexible working pattern and benefit from a salary uplift to £28,374.97.

About the Role

As a Service Desk Analyst, you’ll be the first point of contact for colleagues across the business, supporting IT queries via phone, email and self-service. With around 90% of enquiries coming through by phone, strong communication skills are essential—you’ll need to deliver clear, confident and professional support in a fast-paced environment.

You’ll be responsible for accurately logging incidents and requests, using knowledge base tools to troubleshoot hardware and software issues, and aiming to resolve as many queries as possible at first contact. Where needed, you’ll escalate issues to the relevant internal teams or external partners, working closely with 1st and 2nd line colleagues to share knowledge and continuously improve the service.

Our Service Desk supports over 450 Pet Care Centres and Vet Practices, along with our Support Offices and Distribution Centre, so you’ll be comfortable managing a high volume of queries—typically around 30 calls per day (depending on task complexity).

Key Responsibilities

Act as the first point of contact for colleagues, supporting queries via phone, email and self-service, and keeping them updated so they can continue their day with minimal disruption
Accurately log incidents and requests in the Service Management system, ensuring clear and detailed records
Troubleshoot hardware and software issues using our knowledge base, supporting both on-site and remote colleagues
Aim to resolve queries at first contact, delivering a positive and professional experience as the ‘front door’ to IT
Identify when issues need escalation and route them to the appropriate internal teams or external partners
Collaborate with 1st and 2nd line colleagues to share knowledge, improve ways of working and enhance overall service delivery

About You

You’ll bring hands-on experience from a busy 1st line or Service Desk environment (typically 6–12 months), and be confident managing a high volume of queries and calls. With most interactions happening over the phone, you’ll have strong communication skills and be able to explain technical issues clearly and professionally.

You’ll be highly organised, with a keen attention to detail when logging and managing tickets. A natural problem solver, you’ll be curious, tenacious and motivated to see issues through to resolution.

You’ll also have a strong interest in IT and technology, with working knowledge of Microsoft Office applications. Experience within a retail environment would be an advantage, particularly in a fast-paced, customer-focused setting.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.

Apply Now

Refine Your Search

line support analyst jobs in manchester, eng

1st Line Analyst - 12 Month FTC

Customer Optimisation Analyst

Service Inbound Analyst

Business Analyst

NSL- Business Analyst

Associate IT Field Technical Analyst

Principal Business Analyst (Identity)

Specialist Customer Care

Process Excellence Analyst

IT Service Desk Analyst Apprentice

Principal Pricing Analyst

Customer Service Advisor

Supply Chain Administrator

SL in Sports Analytics and Performance Analysis

Group FP&A Analyst - Financial Modelling

Senior Workday Analyst - Absence & Time Tracking

Data/AI Engineer, Engineering AI & Data, AI & Data Solutions

Technical Analyst

Programme Manager

Underwriting & Governance Analyst

I want to receive the latest job alerts for line support analyst in manchester, eng

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