It support Work, Jobs in Dunsfold, Sry (with Salaries)

IT Support Analyst
i-Jobs —Chichester
- £15.31 an hour
- Temporary
- Analysis skills
- Continuous improvement
- In-person
Quick apply
14h
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
Quick apply
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
9d
IT Helpdesk Technician
FluidOne —Brighton
- Full-time
- Computer networking
- Employee assistance programme
12d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
IT Administrator
The Brain Tumour Charity —Fleet
- £29,000 a year
- Full-time
- Hybrid work
- Communication skills
5d
3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
5d
Administrator Deskside Services
HCLTech —Gatwick Airport
- £25,420 - £35,000 a year
- Computer Science
- English
- Travel
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5d
Technical Support Officer
Surrey County Council —Leatherhead
- £13,864 - £34,660 a year
- Communication skills
- Annual leave
- Employee assistance programme
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Associate Support Engineer
PaperCut Software —Bracknell
- Full-time
- Hybrid work
- Computer Science
- Continuous improvement
- Computer skills
Quick apply
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
On Site Support Engineer
SmartestEnergy —Worthing
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
Quick apply
10d
Global Tier 1 Service Desk Technician
KBR —Leatherhead
- Weekend availability
- Hybrid work
- Computer Science
- Communication skills
- Annual leave
- Flexible schedule
Senior IT Technician
LEO Academy Trust —London
- £47,260 - £50,675 a year
- Full-time
- In-person
- Leadership
- Health & wellbeing programme
Quick apply
5d
2nd Line Support Engineer
Uptime Solutions Ltd —Crawley
- Weekend availability
- Azure
- Windows
- Analysis skills
Quick apply
Software Service/Automation Field Engineer
Hyster-Yale Group —Frimley
- Full-time
- Travel
- Up to 25% travel
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
Technician in 3D Making
University for the Creative Arts —Farnham
- £27,319 a year
- Call to connect
- University
- Communication skills
- School
8d
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Quick apply

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it support jobs near dunsfold, sry

IT Support Analyst

i-Jobs
Chichester

Quick apply

Job details

Temporary | Full-time | Fixed term contract
£15.31 an hour
14 hours ago

Qualifications

Authentication
Technical troubleshooting
Incident queue management
IT service management
Incident documentation
Technical support
User account management
Analysis skills
Service restoration
Continuous improvement
IT permissions management
Technical support incident logging
Technical writing
Customer support
IT incident logging
Application support
Root cause analysis
Incident log maintenance
Communication skills
Active Directory

Full job description

Job Title: Systems Support Analyst (G7) (Information Technology)
Location: County Hall, Chichester, PO19 1RQ
Contract duration: 7+ Months
Working Hours: 37 hours per week (09:00-17:00)
Start Date: ASAP
Pay Rate: PAYE £15.31 per hour

Job Responsibilities:

Provide effective second-line technical support for incidents, service requests and technical issues escalated from first-line support teams.
Investigate, diagnose and resolve technical issues across Microsoft 365, Windows, Active Directory, endpoint technologies, identity services and business applications.
Take ownership of escalated incidents through to resolution, ensuring issues are investigated thoroughly and resolved within agreed service levels.
Troubleshoot complex hardware, software, operating system, connectivity, access and user-account issues.
Manage and fulfil service requests in accordance with established IT service management processes and procedures.
Use ITSM platforms to accurately record, update, prioritise and manage incidents, service requests and technical issues.
Work collaboratively with resolver groups, technical specialists and third-party suppliers to investigate and resolve complex or recurring technical problems.
Escalate issues appropriately where specialist intervention is required, providing clear and comprehensive diagnostic information.
Support the administration and troubleshooting of Active Directory, user identities, permissions, access and authentication services.
Provide technical support for Microsoft 365 services and applications, investigating user issues and restoring service where required.
Support and troubleshoot Windows-based endpoints and endpoint technologies, ensuring users can access the systems and applications required for their roles.
Provide technical guidance and assistance to first-line support colleagues, sharing knowledge and troubleshooting approaches.
Maintain clear and accurate technical documentation, knowledge articles and support records.
Communicate effectively with users throughout the incident lifecycle, providing clear updates and managing expectations.
Deliver a high standard of customer service, ensuring technical issues are handled professionally and with a focus on customer satisfaction.
Identify recurring incidents, technical trends and opportunities for continual service improvement.
Follow relevant IT policies, procedures, security requirements and service management practices when delivering technical support.
Contribute to maintaining reliable, secure and effective IT services across the organisation.

Person Specification:

Essential Experience:

Proven experience working within an IT Service Desk, Technical Support or IT Operations environment.
Practical experience providing second-line IT support and resolving escalated technical issues.
Strong hands-on troubleshooting experience across Microsoft 365, Windows and Active Directory.
Experience diagnosing and resolving technical incidents involving users, devices, applications, access and identity services.
Experience managing IT incidents and service requests from initial investigation through to resolution.
Experience using IT Service Management (ITSM) platforms to record, manage and track incidents and service requests.
Experience working with technical resolver groups, infrastructure teams, specialists and/or external suppliers to resolve complex issues.
Experience providing technical guidance or knowledge support to first-line service desk colleagues.

Essential Skills and Knowledge:

Strong analytical and problem-solving skills, with the ability to investigate technical issues methodically and identify root causes.
Good working knowledge of Microsoft 365 technologies and services.
Strong understanding of Windows operating systems and endpoint technologies.
Good knowledge of Active Directory, including user accounts, permissions, access and identity-related troubleshooting.
Understanding of identity, authentication and access-management concepts.
Ability to troubleshoot business applications and determine whether issues relate to the user, endpoint, application, identity service or wider IT environment.
Ability to prioritise and manage multiple incidents and service requests effectively.
Strong written and verbal communication skills, with the ability to explain technical issues clearly to both technical and non-technical users.
Strong customer service skills and a professional approach to supporting users.
Ability to work effectively as part of a wider IT support and technical operations team.
Ability to work independently, take ownership of issues and escalate appropriately when required.
Strong attention to detail when documenting incidents, technical investigations and resolutions.
A proactive approach to identifying recurring problems and contributing to continual service improvement.

Personal Attributes:

Customer-focused and committed to delivering a high-quality support service.
Calm, professional and methodical when dealing with technical incidents and users.
Collaborative and willing to share technical knowledge with colleagues.
Adaptable and able to work effectively in a changing IT environment.
Reliable, organised and capable of managing competing priorities.
Demonstrates ownership, accountability and a strong commitment to resolving technical issues.

Disclaimer: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Job Ref: 5302515

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 6 months

Pay: £15.31 per hour

Application question(s):

Which Microsoft 365 services/applications have you supported?
What Active Directory tasks have you handled?

Experience:

IT Service Desk: 1 year (required)
Technical support: 1 year (required)
IT Operations handling: 1 year (required)
troubleshooting Microsoft 365: 1 year (required)
troubleshooting windows: 1 year (required)
troubleshooting Active Directory: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in dunsfold, sry

IT Support Analyst

Desktop Engineer -Gatwick Airport

Service Desk Analyst

IT Helpdesk Technician

1st/2nd Line IT Support Engineer - Farnborough

IT Administrator

3rd Line MSP Service Desk Technician

Administrator Deskside Services

Technical Support Officer

Application Support Analyst

Associate Support Engineer

Senior Support Services Agent

On Site Support Engineer

Global Tier 1 Service Desk Technician

Senior IT Technician

2nd Line Support Engineer

Software Service/Automation Field Engineer

3rd Line Support Analyst

Technician in 3D Making

2nd Line Support Analyst

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