Patient services representative Work, Jobs in Manchester, Gtm (with Salaries)

Care Navigator/Administrative Assistant
Oswald Medical Centre —Accrington
- £12.71 an hour
- Part-time
- Data entry
- Front desk
- Cleaning
- Free parking
- Annual leave
Quick apply
Bank Team Leader at Orchard House
Shaw Healthcare —Withington
- £14.92 an hour
- Night shift
- Medication administration
- Team management
- Care plans
Clinical Scientist - Genomics
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- University
1d
QA Manager - Projects and NPI Support
Bespak —Holmes Chapel
- £55,000 a year
- Continuous improvement
- Leadership
- Free parking
Quick apply
Community Staff Nurse
Manchester University NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- University
- School
7d
Cleaning Supervisor
ISS Facility Services —Wigan
- £13.49 an hour
- Monday to Friday
- Customer service
- Team management
- Leadership
17h
Community Podiatrist
Manchester University NHS Foundation Trust —Manchester
- £39,959 - £48,117 a year
- Part-time
- University
- Patient care
12h
Band 6 CSP District Nurse OOHs Central Manchester
Manchester University NHS Foundation Trust —Withington
- £39,959 - £48,117 a year
- Part-time
- University
- Driving
- Mentoring
12h
Design Manager
GRAHAM Group —Manchester
- Monday to Friday
- Microsoft Powerpoint
- AutoCAD
- Management
- Annual leave
10d
Learning Disability Health Team Administrator - South Manchester
Manchester University NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
12h
General Management Officer
Manchester University NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Data analysis skills
- Master's degree
- Analysis skills
5d
Housekeeper - Critical Care
Manchester University NHS Foundation Trust —Manchester
- £25,272 a year
- Full-time
- University
12h
Apprentice Healthcare Science Associate- Respiratory Physiology
Manchester University NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Full-time
- English
- University
- Patient care
2d
Pharmacy Medicines Management Assistant
Manchester University NHS Foundation Trust —Manchester
- £25,272 - £27,476 a year
- Weekend availability
- University
12h
Head of Safeguarding
Manchester University NHS Foundation Trust —Manchester
- £79,504 - £91,609 a year
- Full-time
- Management
- University
- Leadership
1d
Senior Clinical Trials Coordinator
The Christie NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Training & development
- Leadership
- Communication skills
14d
House Keeper
Manchester University NHS Foundation Trust —Manchester
- £25,272 a year
- Full-time
- University
- Organisational skills
- Communication skills
3d
Assistant HR Advisor
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £28,392 - £31,157 a year
- Full-time
- Continuous improvement
- Human resources
- Recruiting
9d
Human Resources Business Partner
Manchester University NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- University
- Human resources
- Leadership
3d
Optical Assistant 12M FTC
SpaMedica —Widnes
- £25,000 a year
- Full-time
- Inventory control
- Databases
- Patient care
- Employee discount
- Referral programme
Quick apply
14d

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patient services representative jobs near manchester, gtm

Care Navigator/Administrative Assistant

Oswald Medical Centre -
Accrington

Quick apply

Job details

Part-time
£12.71 an hour

Benefits

Free parking
Annual leave
Company pension
On-site parking

Qualifications

Document control
Clinical record keeping
Closing procedures
Premises locking and securing procedures
Labelling
Updating electronic health records
Patient appointment coordination
Infection prevention & control
Filing
Fire safety checks
Scanning
Complaint handling
Lock and unlock routines
Life safety system testing
Records management
Appointment booking and call handling
Opening procedures
Data entry
Front desk
Cleaning
Patient record updating
Patient registration
Document management
Managing patient records

Full job description

Overview

Due to increased demand, we are looking for a Care Navigator/Administrative Assistant to join our friendly Practice family. Oswald Medical Centre is an award-winning Practice serving over 17,500 patients. We are based across 3 sites in Accrington, Oswaldtwistle and Blackburn. We pride ourselves on our approach to providing caring services and offer a range of standard NHS and enhanced services including minor surgery.

The Practice has an extensive clinical team comprising of: 4 GP Partners, 1 Salaried GP, 3 Advanced Nurse / Clinical Practitioners, 3 Practice Nurses, 2 Nurse Associates and 2 Healthcare Assistants. We also have additional clinicians who work across practices in Hyndburn including Pharmacists, Physiotherapists, Health and Wellbeing Coaches and Social Prescribers. Supporting our Clinical Team is a large Administrative Team, including a dedicated Pharmacy Technician who heads up our in-house Prescribing Hub.

MAIN DUTIES AND RESPONSIBILITIES:

Prepare Building for Opening and Closing:

Open the building - shutters and front doors etc where applicable and be ready at your desk to deal with telephones from the beginning of your shift, following work instructions and check lists issued as required.
Prepare consulting rooms i.e., clinical stationary, test requests and sample bottles, following work instructions and check lists issued as required
Close down consultation rooms, lock up and secure the building at the end of the day where appropriate in line with work instructions and check lists issued as required, following work instructions and check lists issued as required

General Reception Duties:

Care-navigate / signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure.
Conduct telephone and face to face contact with patients in a professional, friendly and helpful manner.
Ensure distressed or bereaved patients are dealt with sensitively and appropriately, escalating where required to a Manager or Clinician.
Take messages in an efficient and effective manner from both patients and GPs ensuring responsibility is retained until successfully handed over / recorded / relayed.
Deal with prescription requests / test result enquiries and queries accurately and in a timely manner and in accordance with practice protocol.
Ensure email, postal and hand delivered letters / forms, text messages and other correspondence are dealt with appropriately and in a timely manner.
Ensure prescriptions or other letters are signed for when collected by a representative and ensure any prescriptions or other paperwork not collected by patients are dealt with / cancelled in line with practice protocol.
Receive specimens from patients in line with relevant policy, procedure and health and safety / infection control requirements.
Be aware of and abide by all information governance requirements in respect of data protection and confidentiality.
Regularly check and update noticeboards with patient information, ensuring incorrect or out of date information is removed immediately and information is displayed appropriately and safely.
Talk to patients to try to resolve issues before they become a formal complaint.
Notify Practice Manager of any complaints or concerns from both practice staff and patients. Follow complaints procedure at all times.
Process new patient registrations and promote digital / new services and initiatives at every opportunity.
Book appointments with the clinical team ensuring that patients are being seen by the correct clinician for their needs.
Deal with home visit requests appropriately.
Deal with emergency presentations appropriately.
Ensure that the correct appointments are booked at all times and that patient records are checked to ensure incorrect or missing information or overdue / outstanding appointments are addressed.
Take part in the practice uptake encouragement initiatives with patients which contribute to ‘Quality Outcomes Framework’ and other ‘Quality Framework’ requirements.
Receive visitors and deliveries, ensuring protocol is followed at all times, especially where temperature sensitive items are delivered.
Ensure all staff sign and in and out daily.
Maintain the handover diary to ensure information is passed to others at the start and end of your shift.

General Clerical Work:

Scan, code and file patient information accurately and promptly.
Undertake electronic document management tasks as required.
Ensure accurate and timely data input
Deal with requests for private work or death administration appropriately ensuring prompt, accurate and full records are kept and recorded.
Undertake any other general clerical duties required by the practice.

Quality Checks:

Check the pharmacy fridge temperatures as required daily, ensuring issues are escalated for immediate resolution. Record temperatures and take / record actions as per practice protocol and promptly without exception. Undertake safe fridge cleaning as required.
Undertake weekly and monthly building checks (tick / action log sheets) as per practice protocol, ensuring these are recorded and saved appropriately and issues raised for immediate resolution. This includes but is not limited to emergency trolley, emergency lights, fire alarm checks, health and safety checks and legionella testing.
Undertake the role of Fire Marshal as required in the event of a fire or fire drill.
Undertake the evening appointment reconciliation procedure.

General:

Maintain professional attitude at all times.
Contribute ideas to practice meetings/ discussions and put forward opinions and suggestions which may feed into practice development / patient experience.
Ensure your work area, reception and communal areas of the buildings are kept tidy, secure and free of hazards. Maintain the clear desk and tidy practice policy.
Work as part of a team with all practice staff, upholding the ‘No Blame Culture’
Take an active part in significant event audits / complaint investigations as required
Maintain an understanding of the ‘Quality Outcomes Framework’ and other ‘Quality Framework’ projects the practice takes part in.
Participate in practice / staff meetings, staff training, development and performance reviews.
Read, follow appropriately and keep abreast of all relevant practice service developments, initiatives, policies, procedures and protocols

Benefits of the role include:

· Generous annual leave: 24 days, plus 1 additional day for every year worked, up to a maximum of 5 (plus Bank Holidays)

· Day off for your birthday, plus a £50 voucher

· End of year bonus scheme

· Free on-site parking

· Access to the NHS Pension scheme

· High-quality training and continued professional development opportunities

· A supportive GP team

· Experienced support staff

· The opportunity to be involved in Practice development

Pay: £12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

patient services representative jobs in manchester, gtm

Care Navigator/Administrative Assistant

Bank Team Leader at Orchard House

Clinical Scientist - Genomics

QA Manager - Projects and NPI Support

Community Staff Nurse

Cleaning Supervisor

Community Podiatrist

Band 6 CSP District Nurse OOHs Central Manchester

Design Manager

Learning Disability Health Team Administrator - South Manchester

General Management Officer

Housekeeper - Critical Care

Apprentice Healthcare Science Associate- Respiratory Physiology

Pharmacy Medicines Management Assistant

Head of Safeguarding

Senior Clinical Trials Coordinator

House Keeper

Assistant HR Advisor

Human Resources Business Partner

Optical Assistant 12M FTC

I want to receive the latest job alerts for patient services representative in manchester, gtm

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