It support Work, Jobs in Pitsea, Ess (with Salaries)

2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
1st Line Technical Support Agent
Digital Fibre —Maidstone
- £25,420.00 - £41,456.27 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
Quick apply
12d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
6d
3rd Line IT Support
Trooli —West Malling
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- Scripting
- Employee discount
Quick apply
14d
1st Line IT Support Apprentice Training for SecOps / CloudOps
3Gi Technology Ltd —Brentwood
- £16,640 a year
- Full-time
- Maintenance
- In-person
- Communication skills
- Free parking
- Work from home
Quick apply
11d
Technical Support Specialist (Hybrid)
CameraMatics —Sidcup
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
4d
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Field Engineer – Cabling & IT Support
Arc —Basildon
- Travel
- Communication skills
- Paid training
- Employee assistance programme
10d
Helpdesk Engineer (Service Requests)
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Communication skills
- Annual leave
Quick apply
Associate Product Support Analyst
Xelix —London
- £35,000 - £44,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Technical Support Officer (Building Control)
Civic Recruitment Limited —Maldon
- £23.05 an hour
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Continuous improvement
Quick apply
12d
Application Support Engineer
RLDatix —Tottenham
- Analysis skills
- Continuous improvement
- Communication skills
13d
IT Consultant Apprentice
QA Apprenticeships —Chislehurst
- £15,660 a year
- Full-time
- IT
- Communication skills
- School
Business Systems Trainer
The Avenues Trust Group —Sidcup
- £35,000 a year
- Full-time
- Hybrid work
- Travel
- Training & development
- Annual leave
3d
SPECIALIST ICT ENGINEER
Laing O'Rourke —Dagenham
- IT
14d
AI Knowledge Enablement - Senior Associate
JPMorganChase —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Senior Consultant - Product Adoption
Xelix —London
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
- Annual leave
- Employee discount
Quick apply
IT Technician
The Tekk Group Ltd —Basildon
- £13.30 an hour
- Temporary
- Travel
- In-person
- Up to 25% travel
Quick apply
12d
Software Support Specialist
LegalRM —Orpington
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- English
- SQL
- Flexitime
- Work from home
Quick apply
14d
Junior Web Support Specialist
Safetech LTD —Rayleigh
- £8.00 - £12.71 an hour
- Full-time
Quick apply

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2nd Line Helpdesk Engineer - Basildon or Yateley Office

Arc -
Basildon

Apply Now

Job details

£28,000 - £38,000 a year

Qualifications

Microsoft Windows Server
Operating systems
Customer service
Firewall
Computer networking
SharePoint
IT
VMWare
Active Directory
Intune

Full job description

bout Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:

Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

it support jobs in pitsea, ess

2nd Line Helpdesk Engineer - Basildon or Yateley Office

1st Line Technical Support Agent

IT Support Engineer (1st to 2nd Line Progression)

3rd Line IT Support

1st Line IT Support Apprentice Training for SecOps / CloudOps

Technical Support Specialist (Hybrid)

IT 2nd Line Service & Support Engineer

Field Engineer – Cabling & IT Support

Helpdesk Engineer (Service Requests)

Associate Product Support Analyst

Technical Support Officer (Building Control)

Application Support Engineer

IT Consultant Apprentice

Business Systems Trainer

SPECIALIST ICT ENGINEER

AI Knowledge Enablement - Senior Associate

Senior Consultant - Product Adoption

IT Technician

Software Support Specialist

Junior Web Support Specialist

I want to receive the latest job alerts for it support in pitsea, ess

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