Service desk agent Work, Jobs in Dorney, Bkm (with Salaries)

Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Day Concierge
Rendall & Rittner —London
- £28,000 a year
- Full-time
- Customer service
- In-person
- Hotel experience
- Employee assistance programme
- Employee discount
8d
Daytime Concierge
LRG —London
- £28,000 - £36,000 a year
- Organisational skills
- Time management
Quick apply
AI Business Partner - Builders
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- Financial services
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
2d
Loans Operations Specialist (Vice President)
Nomura —London
- Communication skills
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Account Executive, Enterprise
Braze —London
- Sales
- Salesforce
- ERP systems
- Employee stock purchase plan
- Annual leave
Quick apply
AI Enabler
Escalent —London
- Full-time
- Hybrid work
- SharePoint
- AI
- Communication skills
Quick apply
Senior AI Deployment Consultant
Intercom —London
- Hybrid work
- Salesforce
- Project management
- APIs
- Annual leave
- Work from home
2d
Senior Engineering Manager, Customer Agent
Intercom —London
- Hybrid work
- Sales
- Machine learning
- In-person
- Annual leave
- Work from home
2d
Application Security Engineer
Intercom —London
- Hybrid work
- Software development
- In-person
- AI
- Annual leave
- Work from home
Director, Creative Studio EMEA
Intercom —London
- Hybrid work
- Mentoring
- IT
- In-person
- Annual leave
- Work from home
Lead Engineer - Workplace Technology & Automation
dunnhumby —London
- Scripting
- APIs
- Agile
- Flexible schedule
Quick apply
Senior AI Engineer - AI Transformation
Multiverse —London
- Full-time
- Hybrid work
- Product management
- APIs
- IT
- Gym membership
- Life insurance
Quick apply
Sales Consultant (Mandarin speaking)
Berkeley Group —London
- Sales
- English
- Annual leave
Quick apply
Principal Engineer
Intercom —London
- Hybrid work
- In-person
- Python
- Annual leave
- Work from home
Senior Product Engineer
Intercom —London
- Hybrid work
- AWS
- Machine learning
- JavaScript
- Annual leave
- Work from home

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Customer Service Host

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 4 off, 40 hours per week (Maternity Cover)

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

service desk agent jobs in dorney, bkm

Customer Service Host

Customer Service Host - T2

Central Reservations Agent

Day Concierge

Daytime Concierge

AI Business Partner - Builders

Guest Service Agent

Loans Operations Specialist (Vice President)

Transport Coordinator

Account Executive, Enterprise

AI Enabler

Senior AI Deployment Consultant

Senior Engineering Manager, Customer Agent

Application Security Engineer

Director, Creative Studio EMEA

Lead Engineer - Workplace Technology & Automation

Senior AI Engineer - AI Transformation

Sales Consultant (Mandarin speaking)

Principal Engineer

Senior Product Engineer

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