Technical support engineer Work, Jobs in Apsley, Hrt (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Associate Technical Support Engineer
Mimecast —London
- £40,000 - £45,000 a year
- Full-time
- Azure
- Analysis skills
- Organisational skills
2d
Principal Technical Support Engineer
Leonardo UK Ltd —Luton
- £53,259 - £71,400 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
- Referral programme
Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —London
- Weekend availability
- IT
- AI
- Communication skills
5d
Staff Technical Support Engineer
Kong —London
- Full-time
- Remote
- Mentoring
- APIs
- AI
9d
End User Support Engineer
Tata Elxsi —London
- Windows
- Analysis skills
- Computer networking
11d
Technical Support Engineer (L1/Frontline Support), EU
Databento —London
- Remote
- SQL
- APIs
- Communication skills
Quick apply
Escalation Engineer
TeamViewer Germany GmbH —London
- Remote
- Azure
- SQL
Quick apply
4d
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
Quick apply
3d
Infrastructure Support Engineer
Waterstons Ltd —London
- £30,000 - £36,000 a year
- Full-time
- Windows
- AWS
- Communication skills
- Employee assistance programme
- Sick pay
Infrastructure Support Engineer
Waterstons —London
- £30,000 - £36,000 a year
- Hybrid work
- Windows
- AWS
- Communication skills
- Employee assistance programme
- Sick pay
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Customer Support Engineer
RELX —London
- Weekend availability
- Sales
- English
- Java
- Employee assistance programme
- Employee discount
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Organisational skills
- APIs
- Communication skills
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- Continuous improvement
- APIs
- Leadership
Customer Success Engineer UK
Aikido Security —London
- Full-time
- Remote
- English
- Bachelor's degree
- Communication skills
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior ICT & Security Engineer - London
ENGIE —London
- Hybrid work
- Engineering
- Computer networking
- IT
- Annual leave
Senior ICT & Security Engineer - London
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Computer networking
- IT
- Annual leave

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technical support engineer jobs near apsley, hrt

Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

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Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

technical support engineer jobs in apsley, hrt

Tier 1 Technical Support Engineer

Associate Technical Support Engineer

Principal Technical Support Engineer

Technical Support Engineer - Premium Accounts, Weekend Coverage

Staff Technical Support Engineer

End User Support Engineer

Technical Support Engineer (L1/Frontline Support), EU

Escalation Engineer

Junior Support Engineer

Infrastructure Support Engineer

Infrastructure Support Engineer

Systems Engineer

Customer Support Engineer

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

Sr. Customer Success Engineer, EMEA

Senior Manager - Technical Support Engineering

Customer Success Engineer UK

Modern Workplace Engineer

Senior ICT & Security Engineer - London

Senior ICT & Security Engineer - London

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