Technical support analyst Work, Jobs in Tottenham, Gtl (with Salaries)

Desktop Support Analyst (6 month FTC)
Sony Music Entertainment Canada —London
- Google Suite
- Azure
- Windows
10h
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Service Desk Analyst - Apprentice
T-Tech —London
- Customer service
- Mentoring
- IT
Quick apply
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
4d
Market Support Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Office
Quick apply
IS Service Analyst
NSPCC —London
- Customer service
- Organisational skills
- IT
End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)
UST —London
- Azure
- Microsoft Outlook
- Windows
Quick apply
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Co Pilot Adoption, Learning & Change Analyst
UBDS Group —London
- Hybrid work
- Organisational skills
- Training & development
- AI
Quick apply
4d
Technical Support Analyst
CoStar Group —London
- Full-time
- Customer service
- Windows
- SQL
- Annual leave
Support Analyst
dunnhumby —London
- Travel
- Organisational skills
- Time management
- Flexible schedule
Quick apply
2d
IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
2d
IT Support Analyst
Formula 1 —London
- Full-time
- Communication skills
- Store discount
- Annual leave
3d
Deskside Support Analyst
Markel International Services Ltd —London
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
4d
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
3d
Customer Support Analyst
PageUp People —London
- Full-time
- Hybrid work
- Communication skills
Application Support Analyst (Perm)
National Bank of Kuwait (Int'l) Plc —London
- Full-time
- Analysis skills
- Financial services
- Communication skills
13h
Application Support Analyst (PA26Q3ASJH102)
SS&C Technologies —London
- Weekend availability
- Spanish
- English
- Databases
8d
IT Support Analyst
Methods Business and Digital Technology —London
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- SharePoint
- Employee assistance programme
Quick apply
3d

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Desktop Support Analyst (6 month FTC)

Sony Music Entertainment Canada -
London

Apply Now

Job details

Fixed term contract
10 hours ago

Benefits

Company pension

Qualifications

Technical troubleshooting
Desktop support
Google Suite
Azure
Incident queue management
iOS
Ticket management
Process improvement
Windows
Android
Computer hardware
Technical writing
Mac OS
Customer support
Application support
Communication skills
Microsoft Azure
Intune

Full job description

Global Technology

London

As a Desktop Support Analyst, you'll play a key role in enabling Sony Music employees to do their best work every day. You'll provide first-class technical support to users across the business, both in person and remotely, while helping to maintain and enhance our global technology environment.

This is a hands-on role that combines user support, troubleshooting, hardware deployment, and project work, offering the opportunity to work with a broad range of technologies while collaborating with colleagues across our global organisation. If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced, customer-focused environment, we'd love to hear from you.

What you'll do

Serve as a key point of contact for technical support and representing the Service Desk.
Deliver exceptional support to employees, ensuring a positive and professional user experience.
Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
Manage and prioritise support tickets and service requests, ensuring issues are resolved within agreed service levels.
Support and maintain Sony Music's technology estate, including desktops, laptops, mobile devices, applications, and collaboration tools.
Install, configure, and update software and hardware, ensuring devices are secure and operating effectively.
Collaborate with colleagues across the wider Technology team to share knowledge, solve problems, and continuously improve support services.
Create and maintain clear technical documentation, knowledge articles, and support guides.
Assist with the rollout of new hardware, technology upgrades, and office moves.
Contribute to local and global technology projects, gaining exposure to a broad range of business and technical initiatives.
Identify opportunities to improve processes, enhance user experience, and increase operational efficiency.

Who you are

You have previous experience in a Helpdesk, Desktop Support, IT Support role within a corporate environment.
You enjoy helping people and take pride in providing excellent customer service.
You have strong troubleshooting skills and enjoy diagnosing and resolving technical issues.
You're comfortable supporting and working with technologies such as:
- Microsoft Windows
- macOS
- iOS and Android devices
- Microsoft 365, Azure and Intune
- Google Workspace
You can manage competing priorities and remain calm under pressure.
You're proactive, self-motivated, and capable of working independently when needed.
You have excellent written and verbal communication skills and can explain technical concepts clearly to non-technical users.
You enjoy collaborating with others and contributing to a supportive team environment.
You're adaptable and flexible, with a willingness to support evolving business and technology needs.

What we give you:

You join a vibrant global community with the opportunity to channel your passion every day
A modern office environment designed for you, empowering you to bring your best
Investment in your professional growth and development enabling you to thrive in our vibrant community
The space to accelerate progress, positively disrupt and create what happens next
We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

Privacy Policy

Please note that applicants must be at least 18 years of age.

Apply Now

Refine Your Search

technical support analyst jobs in tottenham, gtl

Desktop Support Analyst (6 month FTC)

First Line Service Desk Analyst

Service Desk Analyst - Apprentice

Operational IT Analyst

Market Support Analyst

IS Service Analyst

End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)

Service Desk Analyst

Senior IT Service Desk Analyst

Co Pilot Adoption, Learning & Change Analyst