Digital analyst Work, Jobs in Smethwick, Wmd (with Salaries)

Customer Service Advisor
Barclays —Birmingham
- £26,700 a year
- Weekend availability
- Banking
- Life insurance
Technical Business Analyst
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Travel
- Conflict management
1d
Assistant Manager - Cyber and Digital Health
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Business development
- No degree
11d
Business Analyst - Transformation
Alliance Medical Ltd —Warwick
- Full-time
- Analysis skills
- Agile
- IT
Quick apply
PMO Analyst
Warwickshire Police —Leek Wootton
- £33,603 - £39,276 a year
- Full-time
- Writing skills
- Microsoft Office
- Travel
7d
Senior Data Analyst
Halfords —Redditch
- Up to £57,846 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
1d
Infrastructure Services Senior Analyst
West Midlands Police —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Azure Fabric Architect
Capgemini —Birmingham
- Hybrid work
- Azure
- Analysis skills
- Machine learning
Economic Consultant
Talan —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Associate Business Readiness Analyst (FTC)
Cadent Gas —Coventry
- £35,541 - £39,723 a year
- Hybrid work
- Project management
- IT
- Employee discount
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Training & development
- Banking
- Employee assistance programme
Lead Java Developer (3-6 Month Contract)
Inspired Thinking Group (ITG) —Birmingham
- Remote
- AWS
- Team management
- Mentoring
Quick apply
Project Director - Controls Analytics
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- Business development
- Leadership
OT Cybersecurity Solution Architect - SC Cleared
Resillion —Birmingham
- Full-time
- Analysis skills
Quick apply
Cloud Solution Architect
Agriculture & Horticulture Development Board (AHDB) —Coventry
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
4d
Security Engineer
NTT Ltd —Birmingham
- Analysis skills
- Mentoring
- Communication skills
Lead Data Engineer
Scrumconnect Consulting —Coventry
- £300 - £375 a day
- Azure
- SQL
- Presentation skills
Lead Java Developer
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Remote
- AWS
- Team management
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Senior Java Engineer
Capgemini —Telford
- Hybrid work
- Mentoring
- Agile
Lead Game Security Engineer
Rebellion —Warwick
- Full-time
- Leadership
- Free parking
- Relocation assistance
Quick apply

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Customer Service Advisor

Barclays -
Birmingham

Apply Now

Job details

Permanent
£26,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Risk management
Customer support
Customer interaction
Multidisciplinary collaboration
Banking

Full job description

Date live: 06/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000111311

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

We’re looking for someone with strong customer focus, confidence in handling complex queries, and the ability to spot opportunities to add value in conversations. Experience in a fast-paced environment and good judgement around risk and compliance would really help.

This role is based in Birmingham.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer.
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
Support teams within the business operations function as needed, including risk management, compliance and collections.
Comply with all regulatory requirements and internal policies related to customer care.
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

digital analyst jobs in smethwick, wmd

Customer Service Advisor

Technical Business Analyst

Assistant Manager - Cyber and Digital Health

Business Analyst - Transformation

PMO Analyst

Senior Data Analyst

Infrastructure Services Senior Analyst

Azure Fabric Architect

Economic Consultant

Associate Business Readiness Analyst (FTC)

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Lead Java Developer (3-6 Month Contract)

Project Director - Controls Analytics

OT Cybersecurity Solution Architect - SC Cleared

Cloud Solution Architect

Security Engineer

Lead Data Engineer

Lead Java Developer

Senior Java Engineer

Lead Game Security Engineer

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