Design team leader Work, Jobs in Fitzrovia, Gtl (with Salaries)

Service Design & Transition Lead
Currys —London
- Full-time
- Hybrid work
- DevOps
- Continuous improvement
- Agile
Lead Designer
Kier Group —London
- Full-time
- Team management
- Mentoring
- Training & development
4d
Digital Design Lead (Electrical)
HDR —London
- Full-time
- Communication skills
3d
Business Design Lead – Band B (Vetting SC) – Change – Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- £62,310 a year
- Full-time
- Hybrid work
- Team management
9d
Senior/Lead Brand Designer (f/m/d)
Moss —London
- Full-time
- Hybrid work
- AI
Design Lead – Target Operating Model - 6 Month FTC
Capco —London
- Full-time
- Hybrid work
- Communication skills
- Banking
- Annual leave
- Life insurance
Quick apply
Lead Piping Designer
Addison —Harlow
Senior Creative Strategist, Live Content Lead (EU), Twitch Brand Partnership Studio (BPS)
Amazon Online UK Limited —London
- Full-time
- Business development
- Presentation skills
- Negotiation
DESIGN MANAGEMENT OPERATIONS LEAD - MEP
Laing O'Rourke —Dartford
- IT
Design Lead
Beds & Bars —London
- £32,000 - £35,000 a year
- Full-time
- Team management
- Leadership
- Communication skills
- Employee discount
Quick apply
22h
Design Manager/Team Lead, Civil Engineering - Mega Projects
Ramboll —London
- Full-time
- Hybrid work
- Civil engineering
Quick apply
Lead Experience Designer
Fearless —London
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Leadership
- Flexible schedule
Quick apply
Lead Graphic Designer
Gogo Print UK —Ilford
- £28,000 - £36,000 a year
- Full-time
- Organisational skills
- In-person
Quick apply
10d
Design Lead
UK Power Networks —West Ham
- £99,127 a year
- Hybrid work
- Microsoft Powerpoint
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
9d
Lead Designer
Focus Agency Group Limited —Shoreditch
- Full-time
- Hybrid work
- Mentoring
- In-person
- Marketing
- Free parking
- Referral programme
Quick apply
Visual Merchandising Lead
Liberty —London
- Weekend availability
- Microsoft Powerpoint
- Merchandising
- Team management
10d
Lead Product Designer
US Mobile —London
- £140,000 - £180,000 a year
- Hybrid work
- Mentoring
- Gym membership
Quick apply
14d
Lead Product Designer
Euphoric Global —London
- £110,000 - £140,000 a year
- Full-time
- Remote
- IT
- Communication skills
Senior Design Lead - Digital
Dr. Martens —London
- Full-time
- Hybrid work
- Annual leave
Quick apply
Lead Designer
Government Digital Service —London
- £70,175 - £85,605 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Leadership
- Annual leave
- Employee assistance programme
17h

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Service Design & Transition Lead

Currys -
London

Apply Now

Job details

Full-time | Fixed term contract

Qualifications

Jira
Waterfall
Stakeholder collaboration
DevOps
IT service management
Internal department liaison
Continuous improvement
ServiceNow
Agile
IT strategy alignment
Multidisciplinary collaboration
AI

Full job description

Vacancy ID: 49230

Role overview:

Service Design & Transition Lead
Waterloo - Hybrid Working
Fixed Term Contract - 12 Months
Permanent
Grade 4

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As the Service Design and Transition Lead at Currys, you will be responsible for overseeing the design, transition, and operational readiness of IT services. Your role will involve governing the project lifecycle to ensure a successful handover from project delivery into Operations. You will foster collaboration across departments and advocate for continuous improvement and strategic alignment in service design, with a focus on areas such as cloud and automation.

You will play a key role in building towards AI-enabled IT Operations — identifying pragmatic opportunities to apply AI and automation, helping shape Currys’ approach as it matures, and championing a culture of intelligent, cost-effective service improvement. This is an opportunity to genuinely influence how AI is adopted within IT at Currys, at a point where that direction is still being defined.

Your main duties and responsibilities will include developing and implementing a Service Design and Transition Plan, managing relationships with stakeholders, overseeing operational and financial aspects, providing training and documentation, driving continuous process enhancements, fostering cross-functional collaboration, coordinating Early Life Support, and making key decisions on service design and transition strategies.

Role overview:

Service Design and Transition Planning: Develop and implement a Service Design and Transition Plan aligned with strategic objectives and Project Delivery Plans, ensuring service readiness and effective transition.
Service Design: Craft and confirm effective support models that precisely delineate and manage a multi-partner and platform technology ecosystem. Incorporate AI-augmented service patterns such as intelligent triage, self-service automation and virtual agent capabilities.
Observability: Ensure that solutions comply with observability standards, facilitating prompt and proactive/predictive reactions. Where tooling permits, leverage AI-driven monitoring and anomaly detection to enhance predictive capabilities and reduce mean time to detect and resolve.
Operational and Financial Oversight: Oversee the integration of Non-Functional Requirements, manage the transition of Run Costs to budget holders, and ensure operational sustainability beyond project lifecycles.
Service Assurance and Continuous Improvement: Advocate the Service Assurance framework, and represent service readiness in the Service Assurance Board. Proactively identify opportunities where AI tooling could automate repetitive processes or surface insights from service data.
AI Championing and Innovation: Act as a visible champion for the pragmatic and responsible use of AI within IT Operations and Support. Collaborate with IT leadership to develop an AI adoption roadmap that is commercially grounded and contributing to a capability that Currys is actively building, rather than inheriting.
Cross-Functional Collaboration: Foster a collaborative culture, drive early engagement and integrate Service Management principles into solution architectures for operational excellence. Proactively engage engineering, data and product teams to ensure AI considerations are surfaced during solution design and that service models are ready to support AI-driven patterns.
Early Life Support and Service Acceptance: Coordinate Early Life Support, ensuring critical go-live support, and manage the agreement and communication of Service Acceptance Criteria.
Decision-Making and Escalation: Make key decisions on service design and transition strategies, accountable for addressing misalignments with the Service Assurance framework.

Required Skills & Experience:

IT Service Management Expertise: Strong background in IT Service Management, including comprehensive knowledge of various service management processes and operational modalities.
Agile and DevOps Proficiency: Demonstrated experience in leading service design and transition within Agile frameworks and integrating services into a DevOps operating model, highlighting adaptability and innovation.
Project and Portfolio Management: Ability to oversee a diverse project portfolio, understanding different project delivery methodologies (Agile and Waterfall) and to act as an enabler for the smooth delivery and transition of Services into Live Service.
Technical Acumen: Well-versed in key technologies, particularly cloud services and DevOps practices, along with proficiency in essential tools like ServiceNow, SharePoint, Excel, and Jira. Growing awareness of AI and automation tooling — including AIOps, ITSM-integrated AI and conversational platforms.
Problem-Solving and Adaptability: Innovative problem-solver with a pragmatic approach, capable of navigating complex challenges and influencing outcomes. Applies an AI-aware lens when approaching service challenges — exploring where intelligent automation or data-driven tooling could deliver a more scalable or cost-effective solution.

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.

Apply Now

Refine Your Search

design team leader jobs in fitzrovia, gtl

Service Design & Transition Lead

Lead Designer

Digital Design Lead (Electrical)

Business Design Lead – Band B (Vetting SC) – Change – Counter Terrorism Policing HQ

Senior/Lead Brand Designer (f/m/d)

Design Lead – Target Operating Model - 6 Month FTC

Lead Piping Designer

Senior Creative Strategist, Live Content Lead (EU), Twitch Brand Partnership Studio (BPS)

DESIGN MANAGEMENT OPERATIONS LEAD - MEP

Design Lead

Design Manager/Team Lead, Civil Engineering - Mega Projects

Lead Experience Designer

Lead Graphic Designer

Design Lead

Lead Designer

Visual Merchandising Lead

Lead Product Designer

Lead Product Designer

Senior Design Lead - Digital

Lead Designer

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