Helpdesk support Work, Jobs in West Wycombe, Bkm (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Agent
Eposability —Hemel Hempstead
- From £28,000 a year
- Overtime
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Facing IT Helpdesk Apprentice
DHL —Colnbrook
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Sick pay
13d
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
IT Support Technician
Hayward Tyler Ltd —Luton
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
3d
Cloud Solutions Architect (AWS Infrastructure) UK remote
Genedata —Amersham
- Full-time
- Remote
- DevOps
- AWS
- IT
Administrator
UK Atomic Energy Authority —Culham
- £27,202 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
5d
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Customer service
- Computer networking
- SharePoint
13d
Housing Systems & Revenue Officer
Runnymede —Addlestone
- £35,032 - £46,956 a year
- Hybrid work
- Customer service
- Data analysis skills
- IT
- Free parking
- Annual leave
4d
IT Technical Services Manager
Eton College —Windsor
- Up to £50,000 a year
- Full-time
- Management
- Customer service
- School
- Employee assistance programme
9d
People Service Delivery Administrator
ISS Facility Services —Weybridge
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Data Centre Technician
Emcor —Theale
- Overtime
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Data Centre Supervisor
Emcor —Theale
- Full-time
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
AI & Automation Specialist
ECMWF —Reading
- £76,384 a year
- Hybrid work
- English
- Master's degree
- SQL
Sales Development Representative (SDR)
Microbyte Solutions Ltd —Farnborough
- Full-time
- Sales
- Business development
- IT
Quick apply
Retail Media Operations Manager
Bestway Group —Park Royal
- Full-time
- Annual leave
Quick apply
11d
Mechanical Fitter
Emcor —Theale
- Up to £42,000 a year
- Full-time
- Contracts
- IT
- Employee assistance programme
- Referral programme
Quick apply
Fabric Engineer
Lancer Scott —West London
- £34,000 a year
- Overtime
- Maintenance
- Communication skills
Facilities and Health & Safety Manager
Motion Applied —Camberley
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Travel
- Annual leave
Quick apply
5d
Technical and Quality manager
Electrolux Professional Group —Luton
- Full-time
- Hybrid work
6d

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helpdesk support jobs near west wycombe, bkm

IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Azure
Software troubleshooting
Customer service
Supervising experience
ITIL
IT support
Mobile device management
SharePoint
IT
Communication skills
Active Directory
Intune

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

helpdesk support jobs in west wycombe, bkm

IT Helpdesk Team Lead

Customer Support Agent

Customer Facing IT Helpdesk Apprentice

1st Line Support Analyst

IT Support Technician

Cloud Solutions Architect (AWS Infrastructure) UK remote

Administrator

2nd Line Engineer - Yateley

Housing Systems & Revenue Officer

IT Technical Services Manager

People Service Delivery Administrator

Data Centre Technician

Data Centre Supervisor

AI & Automation Specialist

Sales Development Representative (SDR)

Retail Media Operations Manager

Mechanical Fitter

Fabric Engineer

Facilities and Health & Safety Manager

Technical and Quality manager

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