Network analyst Work, Jobs in Tile Hill, War (with Salaries)

Service Support Analyst
XC Trains Limited —Birmingham
- £32,000 - £35,000 a year
- Microsoft Outlook
- Customer service
- Windows
Quick apply
9d
Business Analyst
Echo Managed Services —Walsall
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Analyst - Stakeholder & Engagement
Homes England —Birmingham
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
3d
Senior Data & Analysis Lead
Cabinet Office —Birmingham
- £43,760 - £47,413 a year
- Part-time
- SQL
- Analysis skills
- Presentation skills
- Annual leave
9d
IT Service Analyst
Samsic UK —Coventry
- £24,000 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- SharePoint
Quick apply
Compliance - Financial Crime (Business Intelligence Group), Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance programme
VAT Compliance Analyst
RSM UK —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
AWS Data Solution Architect
Capgemini —Birmingham
- Hybrid work
- Azure
- AWS
- Analysis skills
AECOM Advisory - Senior Director (Defence)
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
AECOM Advisory - Senior Director
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
Transport Planner - Senior or Principal , Birmingham
Jacobs —Birmingham
- Hybrid work
- In-person
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Test Analyst
Cadent Gas —Coventry
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Employee discount
6d
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
3d
Digital Operations Analyst (IT Support Engineer)
Mercury —Coleshill
- £25,000 - £30,000 a year
- Full-time
- Azure
- IT
- In-person
- Free parking
- Flexible schedule
Quick apply
11d
Investment Portfolio Analyst
National Gas —Warwick
- £41,952 - £49,355 a year
- Overtime
- Hybrid work
- Microsoft Excel
- Continuous improvement
- Communication skills
- Employee assistance programme
2d
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
Transport Solutions Analyst
GXO Logistics —Northampton
- Up to £50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Presentation skills
- Annual leave
- Employee discount
2d
Sourcing Analyst
Tarmac —Solihull
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Presentation skills
- Employee discount
Quick apply
10d
Sourcing Analyst
Tarmac —Solihull
- Microsoft Excel
- Military
- ERP systems
- Employee discount
10d

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Service Support Analyst

XC Trains Limited -
Birmingham

Quick apply

Job details

£32,000 - £35,000 a year
9 days ago

Qualifications

ITIL Certification
Microsoft Outlook
Incident management
Customer service
Windows
Analysis skills
Continuous improvement
ITIL
IT support
Organisational skills
IT
Problem management
Communication skills
A Level
Active Directory

Full job description

Service Support Analyst

Location: Birmingham (Primarily Office-Based with travel to our depots across the network as required)

Salary: £32-35K

Are you a proactive IT professional with a passion for delivering exceptional technical support and customer service? We're looking for a talented Service Support Analyst to join our team in Birmingham, providing expert support across a diverse range of systems, applications and technologies.

This is an exciting opportunity for an experienced IT support specialist who enjoys troubleshooting technical issues, working collaboratively with users and colleagues, and playing a key role in maintaining high-quality IT services.

About the Role

As a Service Support Analyst, you will be responsible for diagnosing, resolving and escalating IT incidents and service requests while ensuring excellent customer experiences. You'll work across a broad range of Microsoft technologies, providing technical expertise and support to colleagues and stakeholders.

Alongside technical troubleshooting, you'll contribute to IT administration, system documentation, user guides and knowledge base articles, helping to drive continuous improvement across IT services.

While the role is mainly office-based in Birmingham, occasional travel to meet colleagues, clients and suppliers, including overnight stays, may be required.

Key Responsibilities

Provide 2nd line technical support for IT systems, applications and users.
Diagnose, troubleshoot and resolve a wide variety of hardware, software and network-related issues.
Manage incidents, service requests and problems in line with agreed SLAs.
Communicate effectively with users, managing expectations and providing regular updates.
Support Microsoft operating systems and the Microsoft 365 environment.
Administer Active Directory users, groups and Exchange functions.
Troubleshoot Outlook within a networked environment, including permissions, calendar sharing and delegation.
Create and maintain technical documentation, user guides and knowledge base articles.
Work collaboratively with internal teams, suppliers and stakeholders to resolve complex technical issues.
Contribute to service improvement initiatives and IT best practices.

About You

We're looking for someone who combines strong technical expertise with a customer-focused approach.

Essential Skills & Experience

Minimum 2 years' experience in an IT Support or Service Desk environment.
Strong incident management experience, including stakeholder communication and expectation management.
Experience working to SLA targets for incidents, requests and problem management.
Knowledge of Active Directory and Exchange administration.
Strong experience supporting Windows operating systems and Microsoft 365 applications.
Experience troubleshooting Outlook in a business environment.
Excellent communication, organisational and customer service skills.
Strong analytical and problem-solving abilities.
Ability to prioritise workloads effectively in a fast-paced environment.
Practical understanding of IT Service Management frameworks such as ITIL.
Up-to-date knowledge of IT infrastructure, technologies and industry best practice.
Ability to quickly learn and retain new technical information.
Strong attention to detail and commitment to service excellence.
Comfortable working collaboratively within a team environment.

Desirable Skills & Experience

Experience identifying and mitigating business risks.
Experience within the transport or rail industry.

Qualifications

Essential

Good standard of education (A-Level equivalent or relevant industry experience).
ITIL Foundation certification.

Desirable

Degree-level education or equivalent professional experience.
Microsoft certifications such as AZ-900

Why Join Us?

Opportunity to work with a wide range of technologies and systems.
Supportive and collaborative team environment.
Professional development and career progression opportunities.
Chance to make a real impact through the delivery of high-quality IT services.

If you're an enthusiastic IT professional looking for your next challenge, we'd love to hear from you. Apply today and become part of a team committed to delivering outstanding technology support and service excellence.

Closing date: 24th July 2026

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Refine Your Search

network analyst jobs in tile hill, war

Service Support Analyst

Business Analyst

Analyst - Stakeholder & Engagement

Senior Data & Analysis Lead

IT Service Analyst

Compliance - Financial Crime (Business Intelligence Group), Analyst, Birmingham

VAT Compliance Analyst

AWS Data Solution Architect

AECOM Advisory - Senior Director (Defence)

AECOM Advisory - Senior Director

Transport Planner - Senior or Principal , Birmingham

1st / 2nd Line IT Support Analyst

Test Analyst

Intelligence Analyst

Digital Operations Analyst (IT Support Engineer)

Investment Portfolio Analyst

Senior 1st Line Support Analyst

Transport Solutions Analyst

Sourcing Analyst

Sourcing Analyst

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