Remote junior business analyst Work, Jobs (with Salaries)

Service Desk Analyst
Rubix —Birmingham
- Full-time
- Microsoft Outlook
- Mentoring
- Communication skills
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Google Suite
- Travel
- Mentoring
Quick apply
Director Analyst, Privacy and Information Governance Expert (Remote United Kingdom))
Gartner —Remote
- Full-time
- Research
- Analysis skills
- Presentation skills
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Managing Consultant - Enterprise Risk Advisory 4D
Genpact (UK) Limited —London
- Hybrid work
- English
- Master's degree
- Bachelor's degree
Quick apply
Technical Consultant
Prorec Solution Ltd —London
- £75,000 - £95,000 a year
- Hybrid work
- DevOps
- Java
- AWS
- Health & wellbeing programme
- Annual leave
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Consultant/Senior Consultant, Sustainability
Orbis Advisory —London
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Master's degree
- Business development
Quick apply
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Global Healthcare Segment Head - Global Marketing & Sales
Hitachi Rail —Remote
- Full-time
- Remote
- English
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13d
Global Healthcare Segment Head - Global Marketing & Sales
Hitachi —Remote
- Full-time
- Remote
- English
- Business development
- Presentation skills
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Senior Product Lead (Conversion & Checkout)
Autotrader —Manchester
- £65,000 - £90,000 a year
- Machine learning
- AI
12d
Freelance AV Manager
IDHL —Leeds
- Hybrid work
- Presentation skills
- Mentoring
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6d
Dealer Credit Specialist
Ford Motor Company —Manchester
- Hybrid work
- Spanish
- English
- Business
Senior Analytics Engineer
WGSN —London
- Presentation skills
- Mentoring
- Agile
- Employee assistance programme
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Head of EMEA Credit Research
Octus —London
- Hybrid work
- Team management
- Training & development
- Leadership
- Annual leave
Quick apply
Ad Operations Senior Manager
Smadex SLU —London
- Full-time
- Hybrid work
- English
- Mentoring
- In-person
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12d
Senior Frontend Engineer
Version 1 —Belfast
- Full-time
- Mentoring
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Frontend Engineer - Java & Open Source (Private & FS)
Version 1 —London
- Full-time
- Mentoring
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
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Senior Java Engineer
Capgemini Sogeti —London
- Hybrid work
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Lead Frontend Engineer - Java & Open Source (Private & FS)
Version 1 —Newcastle upon Tyne
- Full-time
- AWS
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Senior Java Engineer
Capgemini —Birmingham
- Hybrid work
- Mentoring
- Agile
Junior Data Analyst
Thatcham Research —Thatcham
- £34,300 a month
- Monday to Friday
- Hybrid work
- Computer Science
- Analysis skills
- Agile
- Free parking
3h

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Service Desk Analyst

Rubix
Birmingham

Apply Now

Job details

Full-time

Qualifications

Live chat
Technical troubleshooting
Desktop support
TCP
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
Microsoft Exchange
User account management
Service restoration
IT permissions management
Computer hardware
Mentoring
Technical writing
ServiceNow
IP networking
Customer interaction
Application support
Root cause analysis
Communication skills
PowerShell scripting
PowerShell
Active Directory
Mobile devices

Full job description

Service Desk Analyst

Want to be part of a team that keeps UK industry moving while developing your IT career?

We're looking for a proactive and customer focused Service Desk Analyst to join our IT team. This is a varied and rewarding role where you'll provide first-class technical support, helping colleagues across the business resolve IT issues quickly while delivering an excellent customer experience.

You'll be the first point of contact for IT support, working closely with users and technical teams to troubleshoot problems, manage service requests and ensure our systems keep our branches, operations and support teams running efficiently.

This is a fantastic opportunity to build your technical skills, work with a supportive team and play a key role in delivering reliable IT services across one of the UK's leading industrial distributors.

Key Responsibilities

Provide first- and second-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to specialist teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Perform root cause analysis for recurring incidents.
Deliver high-quality customer service to internal and external users.
Support users via phone, email, chat, remote access, and face-to-face interactions.
Provide clear technical guidance and user education.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.
Identify opportunities to improve service delivery and support processes.
Participate in problem management activities.
Support system upgrades, migrations, and IT projects.
Follow IT security policies and best practices.
Support identity and access management processes.
Assist with security incident reporting and investigation.
Ensure compliance with organisational standards and regulatory requirements.

Key Skills

Microsoft Windows 11 administration and support.
Microsoft 365 administration and troubleshooting.
Active Directory and Entra ID (Azure AD).
Exchange Online and Outlook support.
Networking fundamentals (TCP/IP, DNS, DHCP, VPN) (desirable)
Remote support tools and endpoint management.
Mobile device support (iOS and Android).
ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, or ManageEngine.
Basic PowerShell scripting and automation.
Hardware diagnostics and deployment.
Incident Management.
Request Fulfilment.
ITIL framework knowledge.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Analytical problem-solving abilities.
Ability to prioritise workload in a fast-paced environment.
Attention to detail and accuracy.
Team collaboration and stakeholder management.
Ability to explain technical concepts to non-technical users.

Experience Requirements

Experience in a Service Desk, IT Support, or Technical Support role.
Proven experience supporting enterprise environments.
Experience working with Microsoft technologies and cloud-based services.
Demonstrated ability to resolve complex technical issues independently.
Experience mentoring junior analysts is advantageous.
Experience working within ITIL-based support environments.

The Company

Rubix UK has a commitment to doing things differently for our colleagues and customers.

Today, Rubix Group is the clear market leader with a presence in 23 markets and sales of €3.15bn in 2023. Our customers include some of the biggest names in manufacturing, the SMEs that form the backbone of industry and everything in-between.

More than a mover of boxes, we use our specialist knowledge and technical expertise to deliver products and services that keep production lines moving.

Right now, across Europe there are 9,000 of us and counting. We’ve disrupted and we have grown, but we’re not finished yet.

[email protected]

Apply Now

Refine Your Search

remote junior business analyst jobs

Service Desk Analyst

Senior IT Support Analyst

Director Analyst, Privacy and Information Governance Expert (Remote United Kingdom))

Managing Consultant - Enterprise Risk Advisory 4D

Technical Consultant

Consultant/Senior Consultant, Sustainability

Global Healthcare Segment Head - Global Marketing & Sales

Global Healthcare Segment Head - Global Marketing & Sales

Senior Product Lead (Conversion & Checkout)

Freelance AV Manager

Dealer Credit Specialist

Senior Analytics Engineer

Head of EMEA Credit Research

Ad Operations Senior Manager

Senior Frontend Engineer

Frontend Engineer - Java & Open Source (Private & FS)

Senior Java Engineer

Lead Frontend Engineer - Java & Open Source (Private & FS)

Senior Java Engineer

Junior Data Analyst

I want to receive the latest job alerts for remote junior business analyst

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