1st / 2nd line engineer Work, Jobs (with Salaries)

IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
6d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
QA Engineer
Apollo Engineering Consultants —Aberdeen
- Temporary
- Hybrid work
- Writing skills
- Electrical experience
- Continuous improvement
G3 Senior Infrastructure Operations Engineer
National Crime Agency —Birmingham
- £57,687 - £70,623 a year
- Weekend availability
- Hybrid work
- Computer Science
- Presentation skills
- Travel
- Annual leave
4d
Infrastructure Support Engineer
Computacenter —Bristol
- Customer service
- Windows
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Continuous improvement
- Mentoring
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
Remote Support Engineer – Night Shift
Schneider Electric —Warrington
- Full-time
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Work from home
- Employee discount
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Continuous improvement
- Organisational skills
- Training & development
- Employee assistance programme
- Life insurance
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Cloud Operations Engineer (AWS or Azure)
Finova —Cheltenham
- Hybrid work
- AWS
- Annual leave
- Employee assistance programme
IT service desk and support manager
The Princess Alexandra Hospital NHS Trust —Harlow
- £49,387 - £56,515 a year
- Continuous improvement
- Training & development
5d
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
Manager of Support Engineering
Benifex —Southampton
- Remote
- Team management
- Organisational skills
- Leadership
- Employee assistance programme
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
5d
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply

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IT Field Engineer - Scotland

T-Tech -
Edinburgh

Quick apply

Job details

Full-time
6 days ago

Benefits

Company pension

Qualifications

Technical troubleshooting
Stakeholder collaboration
Client engagement
Stakeholder liaison
Incident documentation
Analysis skills
Continuous improvement
Computer hardware
Partnership building
Technical support incident logging
Customer support
IT incident logging
Application support
Incident log maintenance
Communication skills

Full job description

Job Title: IT Field Engineer

Location: Glasgow & Edinburgh

Are you ready to take your IT support career to the next level? Do you thrive on tackling complex challenges and providing top-notch service? Look no further! We are seeking a highly skilled and passionate Service Desk Specialist to join our dynamic team and support a key clients.

What will your day to day look like?

1. 2nd Line Support: Serve as the go-to problem-solver and hero of the Service Desk, providing exceptional support to our client. Take ownership of technical issues, investigate root causes, and deliver timely resolutions.

2. Technical Expertise: Utilize your in-depth knowledge of IT systems, hardware, and software to troubleshoot complex issues escalated from 1st line support. Resolve problems related to networks, servers, applications, and peripherals.

3. Relationship Building: Forge strong partnerships with key stakeholders, including the client's IT team, to ensure seamless communication, collaborative problem-solving, and efficient incident resolution. Become the trusted advisor for all technical matters.

4. Documentation and Reporting: Maintain accurate records of incidents, solutions, and best practices. Prepare regular reports highlighting trends, recurring issues, and recommendations for process improvements.

5. Continuous Improvement: Stay updated with the latest technologies, trends, and industry best practices. Proactively identify opportunities to enhance service delivery, streamline processes, and optimize the client's IT environment.

About T-Tech

T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.

Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.

T-Tech has created a working environment that is personally and professionally challenging and enjoyable. At T-Tech you will be joining a talented team that values your input and knowledge. We are looking for highly motivated, talented individuals to join us in realising our vision.

Our Values:

Service Centric

We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.

United

We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging and supporting.

High Standards

We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.

Agile

We are agile in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.

Requirements

Previous experience in a 2nd line support role, preferably in a fast-paced environment.
Proficient knowledge of IT systems, including hardware, software, networks, and servers.
Strong analytical and problem-solving skills with the ability to think critically under pressure.
Excellent communication and interpersonal skills to effectively interact with clients and team members.
Ability to prioritize and manage multiple tasks simultaneously, ensuring deadlines are met.
IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable.

Benefits

Pension after 3 months of employment – T-Tech will match employee contributions up to 4% of salary.

Life Assurance: to provide security for your family, 3x salary

Income Protection: to provide an income in the event of long term illness

Holiday: 23 days per year plus your birthday

Learning environment; the opportunity to work alongside experts in the latest technologies.

Training: we have CBT nuggets

We care about your happiness: We use Friday Pulse

Quarterly events and more, Go-Karting, Games nights, boat parties, Crystal Maze and escape rooms are our style!

Medical cashback with BUPA

Exceptional career progression opportunities

Join our team, and together, we'll embark on an exciting journey of supporting our key client in Aberdeen, delivering exceptional service, and pushing the boundaries of technical excellence.

Apply now to unleash your potential and become an integral part of our Service Desk Team.

Quick apply

Refine Your Search

1st / 2nd line engineer jobs

IT Field Engineer - Scotland

Service Desk Consultant - 2nd Line (Infrastructure)

QA Engineer

G3 Senior Infrastructure Operations Engineer

Infrastructure Support Engineer

3rd Line Service Desk Engineer

NOC 3rd Line Technical Team Leader

IT Support Technician

Remote Support Engineer – Night Shift

Business and Operations Support Engineer - 24/7 cover

End User IT Support Manager

1st/2nd Line IT Support - £27,000-£34,000

Tech Support Analyst

Service Desk Consultant - 2nd Line (Infrastructure)

Cloud Operations Engineer (AWS or Azure)

IT service desk and support manager

IT Service Desk Support Apprentice

Manager of Support Engineering

Onsite Engineer

Service Desk Co-ordinator

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