Technical support Work, Jobs in Dinnington, Syk (with Salaries)

3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Analysis skills
Customer Technical Support Manager
Refresco —Pontefract
- Continuous improvement
- Manufacturing
Quick apply
7d
Senior Business Systems Administrator
Tes Global —Sheffield
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Service Guide Apprenticeship
EE —Sheffield
- From £23,110 a year
- Full-time
- No experience needed
- Employee discount
Information, Systems & Technology (IST) Trainer
Derbyshire Fire & Rescue —Ripley
- £37,280 a year
- Temporary
- Travel
- Training & development
- Annual leave
- Employee discount
IT Apprentice
Redhill Academy Trust —Nottingham
- £8.00 - £12.71 an hour
- School
- Annual leave
- Employee assistance programme
7d
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
Personal Assistant (PA) – Support for Young Adult (Wheelchair User) –
The Munir Household —Sheffield
- £16.04 an hour
- Part-time
- Hotel
- Driving
- Travel
- Free parking
- Paid training
Quick apply
1d
IT Field Service Engineer - Hope Works & South
Breedon Group plc —Hope
- Full-time
- Hybrid work
- Free parking
Quick apply

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Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
Strive to meet or exceed service level agreements (SLAs) and keep customers informed about progress or delays. Up to 10% on target bonus opportunity.
10d
HR & AI Systems Architect
Fortive —Manchester
Serve as the primary technical advisor to HR leadership, Product Owners, and IT on HR technology architecture, AI strategy, and platform decisions.

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technical support jobs near dinnington, syk

3rd Line Service Desk Engineer

Millgate -
Sheffield

Quick apply

Job details

Full-time
£30,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Azure
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
IT service management
Incident documentation
Internal department liaison
Service restoration
Continuous improvement
Virtualisation
Mentoring
Technical writing
Major incident coordination
Problem management
Professional development mentoring
Root cause analysis
Document management
Microsoft Azure
Help desk

Full job description

Job Advert

Role Purpose

The 3rd Line Service Desk Engineer is the senior technical escalation point within the Service Desk, responsible for resolving the most complex technical issues across Millgate’s external client base and internal users.

The role provides advanced technical expertise, proactive problem management, and support for ongoing service improvement, both remotely and on client site when required. In addition, the 3rd Line Engineer plays a key role in mentoring Service Desk Engineers and supporting the stability, security, and performance of client environments.

Key Responsibilities

Advanced Technical Escalation & Resolution

Act as the primary escalation point for complex incidents from 1st and 2nd Line Engineers
Diagnose and resolve high-severity and technically complex issues across:

o Microsoft 365 and Azure environments

o Windows Server and endpoint infrastructure

o Networking, security, and virtualisation platforms

Perform in-depth technical analysis and root-cause identification
Provide both remote and on-site support where required

Ownership of Critical Incidents

Take ownership of major incidents and ensure they are driven through to resolution
Maintain clear structure and control during high-priority or business-critical outages
Ensure timely communication, escalation, and stakeholder updates throughout
Work collaboratively across internal teams to restore service as quickly as possible

Client & Internal Stakeholder Communication

Maintain proactive, clear, and professional communication with clients and internal users
Set expectations on resolution plans, risks, and timelines
Act as a technical authority and trusted advisor for complex issues
Represent Millgate with professionalism, confidence, and technical credibility

Problem Management & Service Improvement

Identify recurring incidents and perform root-cause analysis
Recommend and implement permanent fixes and preventative measures
Contribute to continuous improvement of Service Desk processes, tooling, and standards
Work closely with leadership to improve service reliability and efficiency

Documentation & Technical Governance

Produce high-quality technical documentation for incidents, changes, and solutions
Maintain and enhance internal documentation systems (e.g. IT Glue)
Ensure all work is documented clearly, accurately, and in line with standards
Support maintaining consistency and quality across Service Desk documentation

Collaboration, Mentoring & Leadership Support

Mentor and support 1st and 2nd Line Engineers, providing guidance and technical development
Act as a point of escalation support during busy periods or major incidents
Collaborate with Projects, Solutions, and Engineering teams on implementations and escalations
Support knowledge sharing and uplift of overall Service Desk capability

Operational Excellence & Service Delivery

Ensure all work is delivered in line with SLAs, processes, and service standards
Follow escalation paths, change management, and operational procedures
Contribute to stability, performance, and security of client environments

Quick apply

Refine Your Search

technical support jobs in dinnington, syk

3rd Line Service Desk Engineer

Digital Transformation - IT Service Support Agent

Product Support Specialist

Customer Technical Support Manager

Senior Business Systems Administrator

Service Guide Apprenticeship

Information, Systems & Technology (IST) Trainer

IT Apprentice

Customer Support Technician Apprentice

Personal Assistant (PA) – Support for Young Adult (Wheelchair User) –

IT Field Service Engineer - Hope Works & South

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