It support Work, Jobs in Baslow, Dby (with Salaries)

Inbound Customer Advisor
Concentrix —Stockport
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
IT Field Service Engineer - Hope Works & South
Breedon Group plc —Hope
- Full-time
- Hybrid work
- Free parking
Quick apply
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
Digital Inclusion Worker
Citizens Advice —Clay Cross
- £25,877 - £28,664 a year
- Communication skills
1d
Inbound Technical Advisor
Concentrix —Stockport
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Personal Assistant (PA) – Support for Young Adult (Wheelchair User) –
The Munir Household —Sheffield
- £16.04 an hour
- Part-time
- Hotel
- Driving
- Travel
- Free parking
- Paid training
Quick apply
2d
Change Management & Training Lead
Novanta —Stockport
- Full-time
- Hybrid work
- Training & development

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it support jobs near baslow, dby

Inbound Customer Advisor

Concentrix -
Stockport

Apply Now

Job details

Full-time
£26,520 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Technical support
Customer support
Customer interaction
Communication skills

Full job description

Customer Support & Technical Solutions Advisor

Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? Join Concentrix, partnering with a leading telecommunications provider, where you'll support customers with both billing and technical queries while making a real difference to their day.

This role offers the opportunity to develop a rewarding career in customer service, technical support, and problem resolution, backed by comprehensive training, ongoing development, and excellent employee benefits.

What You'll Be Doing

Supporting Customers with Billing & Technical Queries

You'll handle a variety of customer contacts, resolving billing questions, payment enquiries, account discrepancies, and technical issues efficiently while delivering a positive customer experience.

Delivering Exceptional Customer Experiences

By actively listening, showing empathy, and communicating clearly, you'll help customers feel supported, valued, and confident that their concerns are being resolved.

Problem Solving & First Contact Resolution

You'll diagnose issues, investigate customer concerns, and provide effective solutions wherever possible during the first interaction. Whether addressing a billing discrepancy or guiding a customer through a technical issue, you'll focus on delivering prompt, accurate resolutions.

Payment Processing & Account Support

Assist customers with secure payment processing over the phone and provide support with account-related enquiries, ensuring accuracy and compliance at all times.

Identifying Customer Needs

Where appropriate, you'll identify opportunities to introduce relevant products or services that could benefit the customer, contributing to overall business success and enhancing the customer experience.

Achieving Performance Targets

You'll work within a target-driven environment focused on quality, customer satisfaction, efficiency, and service excellence while receiving ongoing support from your team and leaders.

What We're Looking For

We welcome applicants from a variety of backgrounds. Full training is provided, so you don't need previous telecommunications experience.

Key qualities include:

Strong communication and active listening skills
A customer-first mindset with a passion for helping others
Problem-solving ability and attention to detail
Interest in technology and troubleshooting
Resilience and adaptability in a fast-paced environment
Confidence using multiple systems and learning new processes
Ability to build rapport with a diverse range of customers
Focus on delivering high-quality service and first-contact resolution

Training & Development

At Concentrix, we invest in your success from day one.

You'll receive:

Comprehensive training on systems, products, customer service, billing processes, and technical support
A structured nesting period with ongoing guidance
Regular coaching and development support
Continuous learning opportunities
Clear career progression pathways within Concentrix

What's In It For You?

Pay & Hours

Permanent 40-hour contract
5 days out of 7 between 8:00am and 9:00pm
Location: Horsfield Way, Bredbury Industrial Estate, SK6 2SU
Annual salary: £26,520
Bonus opportunity of up to £250 per month
Uncapped bonus potential through successful lead generation

Benefits & Wellbeing Support

Employee Assistance Programme (EAP) for you and your dependants
Confidential emotional wellbeing and counselling support
Financial and legal advice services
Work-life and family support resources
Group Life Assurance from day one
Pension scheme with company contributions
Eyecare vouchers
Dental cover options
PureGym discounts
Employee savings and lifestyle discounts via Benefex
Discounted broadband, mobile, and TV packages, including family and friends offers

Why Concentrix?

At Concentrix, we believe great customer experiences start with supported employees. You'll join an inclusive, collaborative workplace where your wellbeing, development, and career growth are genuinely valued. Every interaction is an opportunity to make a positive impact while building a rewarding future.

Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

Apply Now

Refine Your Search

it support jobs in baslow, dby

Inbound Customer Advisor

IT Field Service Engineer - Hope Works & South

Customer Support Technician Apprentice

Digital Inclusion Worker

Inbound Technical Advisor

Personal Assistant (PA) – Support for Young Adult (Wheelchair User) –

Change Management & Training Lead