Technical support occupations Work, Jobs in Silchester, Ham (with Salaries)

Field Support Consultant
ramsac —Guildford
- £34,000 a year
- Hybrid work
- Research
Quick apply
11d
IT Apprentice
Housing Solutions —Maidenhead
- £25,948 a year
- Full-time
- Computer literacy
- Travel
- SharePoint
- Annual leave
8d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Customer Support Specialist (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
Associate Monitoring Analyst
QinetiQ —Farnborough
- £44,550 - £49,500 a year
- Full-time
- IT
- Employee discount
Implementation Support Executive
Whistl UK Ltd —Marlow
- £27,500 - £33,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Technician in 3D Making
University for the Creative Arts —Farnham
- £27,319 a year
- Call to connect
- University
- Communication skills
- School
11d
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- Google Suite
- Continuous improvement
- SharePoint
1st Line Engineer - Yateley
Arc —Yateley
- SharePoint
- Computer skills
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Annual leave
Quick apply
FGA Technical Support & Warranty Executive
Crowcon Detection Instruments Limited —Abingdon
- £28,000 - £29,000 a year
- Hybrid work
- CRM software
- Free parking
- Employee assistance programme
Quick apply
VodafoneThree - VBSE Service Desk Anaylist
Vodafone —Farnborough
- Weekend availability
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
19h
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Computer literacy
- Analysis skills
Quick apply
ICT Consultant
turn IT on —Reading
- £26,000 - £32,000 a year
- Full-time
- Communication skills
- School
- Employee assistance programme
Quick apply
Desktop Support Engineer
Servers.com —Guildford
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Google Suite
- Scripting
- Annual leave
- Work from home
Quick apply
Application Support Engineer
Unily —Godalming
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- No degree
Quick apply
6d
IT Support Administrator (Temporary, 3 Months)
M:M Bio Limited —Milton
- £27,000 - £37,000 a year
- Temporary
- Hybrid work
- Communication skills
- Free parking
- Employee discount
Quick apply
1d
IT & DOCUMENT CONTROL ASSISTANT
SB Joinery —Stockbridge
- Free parking
- Referral programme

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technical support occupations jobs near silchester, ham

Field Support Consultant

ramsac
Guildford

Quick apply

Job details

£34,000 a year
11 days ago

Qualifications

Technical troubleshooting
Driving Licence
Client engagement
Stakeholder liaison
Research
Customer support
Customer interaction
Help desk

Full job description

About ramsac

Why your job is important to us

Our business lives or dies by the quality of the relationships we build with our customers. When we win a client, we want to keep them for the long-term, and that means looking after them better than our competition could.

We are “the secure choice” for all our customers. Dealing with people daily, you’re the person that really helps our clients to enjoy the ‘stress-free’ feeling about IT that we promise. Your job is to be proactive, professional and friendly with all interactions with clients–supporting them onsite, fixing issues (and preventing them from happening again), making them feel calm and confident in your ability, and making sure that the client always feels well communicated with. The feeling you leave the client with after your interaction will often form that client’s whole opinion of our company. To our clients, you are ramsac!

Technical Variety

This role will involve providing onsite desk-side support to our clients across London and the Southeast as well as some remote work from our office.

On a day-to-day basis you will:

Visit clients for planned or ad-hoc visits, floor-walking, interacting proactively with end users and supporting them with any IT & AI queries
Deal with a wide variety of users and businesses, from small to large, corporate to charity, IT savvy to the technically challenged!
Manage your own case load, escalate calls to senior colleagues and liaise with third parties to find a speedy resolution to client’s issues
Research issues for which you don’t have an immediate answer
Work alongside the wider ramsac team, to manage client issues that might need input from other stakeholders
Maintain and develop your technical skill set to ensure that our solutions remain at the cutting edge
Perform ad-hoc remote machine setups
Support senior colleagues with project delivery
Maintain good communication with clients by providing them a run-down of what you have completed for them during your visits

About You

Inspire us!

We are building the UK’s Best in Class Technology Service Provider. To do that, we only want to work with the best. Our staff are proud to say, ‘I am ramsac’ and their personal values reflect the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the highest quality service.

Are you ramsac enough to be part of this very special team?

What’s really important to us

As well as being strong in technical disciplines, we expect the following from all colleagues:

Providing clear and concise communication in both written and verbal form, without using jargon
Being self-motivated and initiative driven and thinking outside the box
Planning your workload, being prepared and meeting deadlines
Always putting the customer first
Dealing with things as they happen, and being flexible with anomalies
Being a reliable member of the team
Instilling confidence in your approach both with colleagues and clients alike
Being passionate about current technologies; always pushing yourself and the company forward
Being open minded and confident in using new and developing technology & AI advancements
Having a can-do attitude, and persevering to get the job done
Maintaining a professional approach at all times
Maintaining a level-head, keeping calm under pressure and appreciating the bigger picture
You will have a background working on an IT helpdesk at least at a second line level
A full, clean, valid UK driving licence

The icing on the cake

You will have client facing experience
You will be used to working independently
You may have tech certifications in Microsoft technologies/networking fundamentals

Quick apply

Refine Your Search

technical support occupations jobs in silchester, ham

Field Support Consultant

IT Apprentice

Application Support Analyst

Customer Support Specialist (DataCosmos)

Associate Monitoring Analyst

Implementation Support Executive

Technician in 3D Making

2nd Line IT Support Engineer

1st Line Engineer - Yateley

2nd Line Engineer - Yateley

Senior Support Services Agent

Third Line IT Support Engineer / Technical Consultant

FGA Technical Support & Warranty Executive

VodafoneThree - VBSE Service Desk Anaylist

IT Operations - First Level Transaction Monitoring Associate

ICT Consultant

Desktop Support Engineer

Application Support Engineer

IT Support Administrator (Temporary, 3 Months)

IT & DOCUMENT CONTROL ASSISTANT

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