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Role/Team overview
We are seeking an AI Operations Engineer to join our Group AI Engineering team and play a key role in keeping our autonomous AI systems running reliably across Sky. You’ll work with cutting-edge AI technologies, from large language models to multi-agent architectures, ensuring the agentic solutions already in production stay secure, performant, observable, and cost-effective.
This is a hands-on engineering role within a forward-thinking team driving AI adoption at enterprise scale. Where the build teams take solutions from prototype to launch, you’ll own what happens next: maintaining live agentic systems, acting as the frontline support and point of contact for the stakeholders who depend on them, and continuously improving the reliability, security, and efficiency of the platform in production.
What you’ll do
Act as the point of contact for AI system issues, triaging, diagnosing, and resolving incidents while keeping stakeholders informed throughout.
Own monitoring, observability, and quality across the AI estate, going beyond uptime to track health signals specific to agents, such as output quality, model and prompt regressions, and guardrail or tool call failures.
Drive FinOps for AI workloads by tracking, attributing, and optimising the cost of LLM usage, compute, and cloud infrastructure to keep solutions efficient at scale.
Manage and improve the underlying infrastructure across a stack including Python, AWS, Postgres, and Cloud Foundry and/or Kubernetes, applying sound operational and DevOps practices.
Support and maintain low code automation built in Copilot Studio and Power Automate, ensuring these flows stay reliable, governed, and integrated cleanly with the wider AI platform.
Essential criteria:
Experience supporting or operating production systems, ideally AI driven or data intensive, with strong monitoring, observability, and distributed systems diagnosis skills.
Direct experience with low code automation in Copilot Studio and Power Automate, including configuring, troubleshooting, and supporting flows and their integrations.
Practical experience keeping systems secure, managing dependencies, remediating vulnerabilities, and working to enterprise security standards.
Desirable skills and experience:
Benefits and perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
How you’ll work
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. The role is available in our Osterley or Livingston office.
Your office base
Osterley
Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.
Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.
Livingston Watermark
Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect.
The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there’s onsite parking available for cars, motorbikes and bicycles.
Who we are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.
