Technical support Work, Jobs in Harrogate, Nyk (with Salaries)

Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Computer literacy
- English
- Java
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Maximo Operations Technician - UK & EMEA
Naviam —Leeds
To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail. 2 years experience in a similar role.
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Maximo Operations Technician - UK & EMEA

Naviam
Leeds

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Job details

Qualifications

Microsoft Windows Server
Technical troubleshooting
Maximo
WebSphere
Client engagement
Relational databases
Computer literacy
Stakeholder liaison
Incident queue management
Ticket management
SQL querying
English
Weblogic
Java
SQL
OOP
AWS
Service restoration
Scripting
Technical support incident logging
Organisational skills
Cloud computing
Computer skills
Customer support
VMWare
Customer interaction
Application support
Root cause analysis
Communication skills
Microsoft Azure

Full job description

Main Purpose:

Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware

Specific Responsibilities:

To respond to Client’s requests for support in a timely and professional manner adhering to client SLAs.
To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries.
To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients.
To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail.
To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request
To escalate requests for support to Senior Technician colleagues as and when necessary.
To ensure that solutions are thoroughly tested and documented prior to being released to client environments
Manage client environments ensuring they are kept up to date following releases
Manage the change and release process, produce associated documentation and lead/participate in deployment outages
To liaise effectively with Support and Delivery team colleagues.
To be competent and confident in the use and support of the systems being used by the clients to which you are assigned.
Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly
To assist colleagues as and when required.
To participate in Naviam’s Out of Hours on-call support rota.
To attend training sessions as and when necessary.
Any other activities that the Service Desk Manager may deem necessary.

Person Specification:

The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. The individual should be able to demonstrate:

Skills & Personal Qualities – Required:

Minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree.
2 years experience in a similar role
Experience of establishing good customer focused relationships.
Competent SQL skills.
Good administrative/organisational skills.

Strong communication skills both written and verbal (fluent in English).
IT literate with an underlying knowledge of multiple operating systems and VMWare etc.
Honest, reliable and must maintain confidentiality at all times.
Well organised, self-motivated and able to work unsupervised as an individual or as a team member.
Methodical approach to work with the ability to deliver under pressure and achieve deadlines.
Present information in a clear and concise manner.
Develop working relationships, both internally and externally.
Presentable, professional, courteous, polite and extremely customer focused.
Excellent timekeeping and able to work extra hours when required.
Willingness to continue personal development and training.
Must be able to visit different locations across the UK as required.

Skills & Personal Qualities – Desired:

Technical / Functional knowledge of Maximo MAS and / or earlier versions
Certified Java Programming Technologies.
Certified SQL & DBA skills.
IBM Certified Deployment Professional in Maximo
Development Lifecycles (e.g. V-Lifecycle, ITIL3 etc).
Experience with BIRT reporting tool
Application server experience (WebSphere/Weblogic)
Enterprise database systems such as MSSQL, Oracle and DB2
Enterprise OS such as Windows Server and Linux
Hardware virtualisation and cloud platforms such as AWS and Azure
Enterprise system architecture and network design patterns
Modern object orientated languages, particularly Java
Scripting languages, particularly Python

Who are Naviam?

Naviam was founded to help businesses maximize the benefits of their software solutions over the lifecycle of their physical assets.

Today, Naviam is a leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey. Our leading Naviam Cloud platform brings together best of breed solutions to future proof your modern business. We continue to grow our global footprint and we’re excited that you’re interested in joining us!

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technical support jobs in harrogate, nyk

Maximo Operations Technician - UK & EMEA

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