Technical support engineer Work, Jobs in Roding (with Salaries)

Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Communication skills
Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Maintenance
- Microsoft Office
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- SharePoint
Middleware Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- APIs
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- PMP
- Analysis skills
- Travel
TechOps Engineer (System Administrator)
Talos Global —London
- Full-time
- Bachelor's degree
- No degree
- Scripting
- Annual leave
- Employee stock ownership plan
Onsite Engineer
Cardonet —London
- In-person
- Referral programme
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
Field Service Engineer
Zenzero Solutions —London
- In-person
- Flexible schedule
14d
Technical Support Senior Engineer, Chiller
Mitsubishi Heavy Industries Air Conditioning Europe —Uxbridge
- Full-time
- Engineering
- English
- Communication skills
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Training & development
Store Technology Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Travel
- POS
- Communication skills
- Employee discount
Quick apply
Customer Success Engineer UK
Aikido Security —London
- Full-time
- Remote
- Software troubleshooting
- English
- Bachelor's degree
AI Engineer, Enablement (London)
LangChain —London
- Full-time
- Master's degree
- Travel
- AI
Senior ICT & Security Engineer - London
ENGIE —London
- Hybrid work
- Engineering
- Annual leave
Senior ICT & Security Engineer - London
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
5d
Senior ICT & Security Design Engineer - London, Bicester or Newcastle
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
8d

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ELITE Building Support Ltd —London
Professional telephone and email communication. Previous experience in administration, quotations, estimating, construction or facilities management would be…
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Junior Infrastructure Engineer
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Tier 1 Customer Support Engineer

Leonardo S.p.A. -
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Azure
Ticket management
Incident documentation
Case record updates
Ticket management systems
Technical support incident logging
Cloud computing
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Microsoft Azure
Help desk

Full job description

Job Requirements

Location: Hybrid working - Becrypt Head Office/Home Working

Responsible to: Helpdesk Manager

Job Purpose: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.

Principal duties and responsibilities:

Act as the primary technical support contact for the client both remotely and on-site when needed
Provide support to users via telephone, email, remote control, and in-person
Accurately log incidents and service requests in Becrypt’s ticketing system
Ensure tickets are always kept up-to-date with case details
Work collaboratively to support team members in IT related matters
Provide troubleshooting assistance as required to the Technical Services team
Escalate problems where necessary to management or third-party suppliers
Undertake small to medium-sized IT projects as instructed by the Technical Services team
Diagnose and resolve technical issues on your own and as part of a team
Ensure a high level of customer service and support is provided
Assist with troubleshooting and resolving infrastructure issues
Keep documentation and wiki up to date  Be available for 24/7 on-call support on a rotational basis, when required

Role will be subject to an employment screening process and will require security clearance.

Work Experience

Ability to multitask, prioritise tasks and work well under pressure
Excellent written and verbal communication skills
Confident, clear, and professional telephone manner
A genuine interest in technology and a willingness to learn
Proactive and works well as part of a team or alone
Exposure to, and support of, cloud based services (Microsoft Office 365 and Microsoft Azure)

Apply Now

Refine Your Search

technical support engineer jobs in roding

Tier 1 Customer Support Engineer

Tier 2 Customer Support Engineer

Microsoft Platform Support Engineer| Stevenage, UK

Middleware Support Engineer| Stevenage, UK

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

TechOps Engineer (System Administrator)

Onsite Engineer

Senior Manager - Technical Support Engineering

Field Service Engineer

Technical Support Senior Engineer, Chiller

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Store Technology Engineer

Customer Success Engineer UK

AI Engineer, Enablement (London)

Senior ICT & Security Engineer - London

Senior ICT & Security Engineer - London

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

Senior ICT & Security Design Engineer - London, Bicester or Newcastle

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