Wireless software engineer/hardware Work, Jobs (with Salaries)

Senior Support Engineer - West Brompton
RM Education Limited —London
- Google Suite
- School
- Time management
8d
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Junior IT Support Engineer
Black Sheep Support Ltd —Brighton
- From £25,000 a year
- Full-time
- Azure
- Customer service
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Radio Systems Engineer
Palma Ceia SemiDesign —Cambridge
- Engineering
- Master's degree
- Bachelor's degree
Senior Validation Engineer (Systems / DDR Subsystems)
MDA —Farnborough
- Full-time
- Engineering
- Master's degree
- Analysis skills
- Employee assistance programme
- Life insurance
Senior Design Engineer
AccelerComm Ltd —Southampton
- Full-time
- Hybrid work
- Scripting
- Agile
Quick apply
SoC Validation Engineer
AST SpaceMobile —Edinburgh
- Engineering
- Laboratory experience
- Bachelor's degree
IT Support and Field Technician
Kisimul —Lincoln
- £35,000 - £37,000 a year
- Full-time
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
Head of Hardware
Angoka —Belfast
- Full-time
- Team management
- Leadership
Senior Network Architect
Transaction Network Services —Sheffield
- Full-time
- DevOps
- Scripting
- Annual leave
- Life insurance
1st / 2nd Line Engineer
Pushforward Secondary Education Ltd —Bury St. Edmunds
- £28,000 - £30,000 a year
- Full-time
- Data entry
- SharePoint
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Principal System Test Engineer
AccelerComm Ltd —Southampton
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Travel
Quick apply
Field Services Engineer
Education & Business Services —Dunstable
- Computer literacy
- Windows
- Microsoft Office
Signal Processing Architect
NEC Corporation —Leatherhead
- Hybrid work
- Doctoral degree
- Machine learning
- Travel
13d
Lead Design Engineer (FPGA & ASIC)
Advanced Micro Devices, Inc —Penicuik
- Continuous improvement
- Mentoring
- Leadership
Senior Technical Consultant - Aerospace and Defence
MathWorks —Cambridge
- Hybrid work
- Doctoral degree
- Master's degree
- Business development
RF Engineering - Speculative Talent Pipeline
Rowden —Bristol
- Full-time
- Hybrid work
Quick apply
Vence Collar Tech Lead
MSD —Cambridge
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Network Engineer
Metrea —London
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply

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Senior Support Engineer - West Brompton

RM Education Limited -
London

Apply Now

Job details

Permanent
8 days ago

Qualifications

Technical troubleshooting
Desktop support
Google Suite
IT service management
Ticket management
ServiceNow
Customer support
Customer interaction
Child safeguarding
CompTIA A+
Time management
Mobile devices

Full job description

Overview:

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband

Visit us here to find out more: www.rm.com/education

The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.

We can offer you a competitive salary + Benefits

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

Responsibilities:

Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.

Based onsite in a school, you will be providing technical and customer support.

Your key responsibilities:

To be the customer face of RM, ensuring our customers receive great service.
To assist the service desk with the delivery of the IT managed support service.
Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.

Have an understanding of the importance of safeguarding in education and take responsibility for safeguarding alongside other members of staff.

Experience:

Our ideal candidate would demonstrate the following behaviours.

Excellent Customer focus, problem solving and time management skills.
Excellent communication both verbally and written.
Punctual and able to prioritise own workload.
Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
Able to work well with remote teams and build strong working relationships.

Skills

Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.
Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.
Basic wired and wireless networking and troubleshooting
Image build and deploy tools – Microsoft and Apple devices
Basic Operational knowledge of Microsoft 365 and/or Google Workspace
Technical knowledge and experience equivalent to CompTIA A+ or similar.
A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.

Apply Now

Refine Your Search

wireless software engineer/hardware jobs

Senior Support Engineer - West Brompton

IT Field Engineer

Junior IT Support Engineer

Radio Systems Engineer

Senior Validation Engineer (Systems / DDR Subsystems)

Senior Design Engineer

SoC Validation Engineer

IT Support and Field Technician

Head of Hardware

Senior Network Architect

1st / 2nd Line Engineer

Service Desk Engineer - 3rd Line

Principal System Test Engineer

Field Services Engineer

Signal Processing Architect

Lead Design Engineer (FPGA & ASIC)

Senior Technical Consultant - Aerospace and Defence

RF Engineering - Speculative Talent Pipeline

Vence Collar Tech Lead

Network Engineer

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