Technical support Work, Jobs in Horsforth, Wyk (with Salaries)

Subject Matter Expert – Technical Support
YouFibre —Town
- Full-time
- Hybrid work
- Travel
- Training & development
- Communication skills
Quick apply
2h
Trainee Technical Support Technician
Niftylift Ltd —Hoyland Nether
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
12d
IT Support Manager
EH Digital Technologies Ltd —Leeds
- £56,000 - £79,000 a year
- Computer Science
- Bachelor's degree
- Team management
- Referral programme
- Sick pay
Quick apply
6d
Business Administrator / IT Support
Dementia Forward —Harrogate
- £14.49 an hour
- Full-time
- In-person
- Cash handling
- Sick pay
Quick apply
7d
IT Service Desk Technician
Low Carbon Contracts Company —Leeds
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
Quick apply
7d
Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- Communication skills
- Annual leave
Quick apply
3rd Line Support Engineer
Uptime Solutions —Town
- Full-time
- Mentoring
- Communication skills
Technical Support Specialist - Automotive Engineering
Terberg DTS —Elland
- Continuous improvement
- Mentoring
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Customer Technical Support Manager
Refresco —Pontefract
- Continuous improvement
- Manufacturing
Quick apply
9d
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d
Apprentice Digital Innovation (Level 3)
Luminate Education Group / Business Support —Leeds
- £16,012 - £24,520 a year
- Hybrid work
- Google Suite
- Education
- Training & development
- Annual leave
12d
Production Technical Support Manager
Syngenta Crop Protection —Huddersfield
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Life insurance
Quick apply
Salesforce Systems Administrator
Internova Travel Group —Halifax
- Full-time
- Remote
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
6d
Service Desk Manager - Enterprise Markets
Pragma —Bradford
- Customer service
- Presentation skills
- In-person
- Annual leave
- Employee discount
13d
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Mentoring
- Training & development
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
7d
Level 2 Helpdesk Engineer
Uptime Solutions —Town
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Service Desk Manager - Enterprise Markets
Gamma —Bradford
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
14d

I want to receive the latest job alerts for technical support in horsforth, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near horsforth, wyk

Subject Matter Expert – Technical Support

YouFibre -
Town

Quick apply

Job details

Permanent | Full-time
2 hours ago

Qualifications

Live chat
Technical troubleshooting
Stakeholder liaison
Internal department liaison
Professional development mentoring
Customer interaction
Training & development
Communication skills
Help desk

Full job description

Description

As a Technical Support Subject Matter Expert (SME), you will be a recognised expert within Technical Support, using your specialist knowledge to improve capability and customer outcomes across our Customer Support teams.

You will provide hands-on support, coaching and feedback to agents both virtually and face-to-face, helping them build the knowledge and confidence to troubleshoot and resolve technical queries accurately and effectively. You will identify knowledge and performance gaps, follow up on improvement and work closely with Team Leaders and management to ensure feedback translates into action.

Key Responsibilities

Develop and maintain expert-level knowledge within CS for Technical queries (across Voice, Email & Chat).
Provide real-time guidance and support to agents handling complex customer queries.
Deliver effective 1:1 coaching and feedback, both virtually and face-to-face.
Review customer interactions to identify individual and wider knowledge or process gaps.
Follow up on coaching and feedback to ensure improvements are embedded.
Liaise with Team Leaders and management on agent feedback, recurring issues and areas requiring further support.
Support refresher training, knowledge sessions and the development of guidance where required.
Identify recurring trends and opportunities to improve processes, knowledge and customer outcomes.
Act as a trusted point of expertise for agents, Team Leaders and the wider operation.
Support teams across our internal and outsource operations, including on-site support where required.
Collaborate closely with Tech Ninjas to stay on top of identified trends and updates to share effectively with CS teams
Work tickets as and when volumes required

Skills, Knowledge & Expertise

Existing strong knowledge and proven performance in dealing with complex Technical queries with strong understanding of Fibre networks, connectivity and equipment
Passion for developing deeper specialist knowledge and becoming a leading expert within your field.
Confident coaching others and providing clear, constructive 1:1 feedback.
Strong communication skills with the ability to explain complex information simply.
Comfortable providing support and feedback both virtually and face-to-face.
Ability to identify knowledge gaps, trends and opportunities for improvement.
Confident working with Team Leaders and management to communicate feedback and follow up on actions.
Proactive, accountable and comfortable taking ownership.
Ability to work effectively both independently and as part of a wider operational team.
Flexibility to work hybrid, including working from our South Africa office when required to support office-based agents.
Willingness to travel to our outsource partner sites in Johannesburg and Cape Town where required.

You will need strong fibre broadband connection (a monthly connectivity allowance is provided). Candidates must be available to work UK business hours regardless of their location.

Please note: This is a fixed-term contract for 3 months, with the possibility of becoming a permanent position based on performance and business need.

About YouFibre

Quick apply

Refine Your Search

technical support jobs in horsforth, wyk

Subject Matter Expert – Technical Support

Trainee Technical Support Technician

IT Support Manager

Business Administrator / IT Support

IT Service Desk Technician

Software Support Engineer - SQL

3rd Line Support Engineer

Technical Support Specialist - Automotive Engineering

Customer Technical Support Manager

IT Support Analyst -2nd Line

Service Desk Manager

IT Service Desk Analyst

Apprentice Digital Innovation (Level 3)

Production Technical Support Manager

Salesforce Systems Administrator

Service Desk Manager - Enterprise Markets

Senior Service Desk Engineer

Onsite Engineer

Level 2 Helpdesk Engineer

Service Desk Manager - Enterprise Markets

I want to receive the latest job alerts for technical support in horsforth, wyk

Related Searches

Explore jobs in more locations

Description

Key Responsibilities

Skills, Knowledge & Expertise

About YouFibre

Jobseeker tools

Employer Tools

Browse

Stay Connected