It support Work, Jobs in Cannock (with Salaries)

Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Vinyl Wrap Technician / IT Executive Trainee
Vendnation LTD —Smethwick
- From £12.71 an hour
- Full-time
- Computer literacy
- No experience needed
- In-person
- Free parking
Quick apply
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Quick apply
OSS Technician
Hitachi Rail —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
11d
Assistant Manager, Tableau Platform Administrator, IT Business Services
Deloitte —Birmingham
- Hybrid work
- Continuous improvement
- Scripting
OSS Technician
Hitachi —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
Automotive Helpdesk Technician
The AA —Oldbury
- £35,000 a year
- Weekend availability
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
8d
Technical Support & Application Engineer UK (f/m/x)
OMICRON electronics —Stafford
- Full-time
- English
- Up to 25% travel
- Flexitime
Senior Customer Support Engineer
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £30,000 - £40,000 a year
- Full-time
- Computer Science
- Programmable logic controllers
- Bachelor's degree
Quick apply
14d
2nd Line Project Engineer
Midlands Partnership University NHS Foundation Trust —Trentham
- £28,392 - £31,157 a year
- Full-time
- Data entry
- Typing
- In-person
Senior Technical Specification and Support Manager
ASSA ABLOY —Willenhall
- System design
- Continuous improvement
- Computer networking
Helpdesk Co-ordinator
Equans —Stoke-on-Trent
- 8 hour shift
- Data entry
- Communication skills
- Annual leave
- Employee assistance programme
14h
Trng & Dev Delivery
Select Engineering —Wolverhampton
- £291.76 a day
- Training & development
IT Service Desk Manager
Lookers —Stoke-on-Trent
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
1d
Property Operations Lead - Helpdesk Delivery (Team Leader)
Poundland —Walsall
- Team management
- Organisational skills
- Budgeting
- Free parking
- Employee discount
14d
Implementation Service Lead
Voyage Care —Lichfield
- £38,230 a year
- Full-time
- Hybrid work
- Travel
- Agile
- IT
Product Application Support Specialist
Corpay —Meriden
- Full-time
- Analysis skills
- Agile
- Communication skills
- Life insurance
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply

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it support jobs near cannock

Support Desk Engineer

Southern Communications Group
Quinton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Discounted gym membership
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
TCP
Incident management
Software deployment
Stakeholder liaison
Incident queue management
LAN
Ticket management
Case record updates
Service restoration
Continuous improvement
Ticket management systems
Technical support incident logging
Telecommunication
Technical writing
IP networking
Customer support
Problem management
Customer interaction
IT incident logging
Network monitoring
Remote diagnostics
Help desk

Full job description

Support Desk Engineer

Location: Quinton, Birmingham

Salary £30,000 – £35,000

The Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers and suppliers to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Experience Required:

Troubleshooting UC and telecoms platforms.
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Minimum of 2 years’ experience in an IT or Telecoms support role.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Apply Now

Refine Your Search

it support jobs in cannock

Support Desk Engineer

Vinyl Wrap Technician / IT Executive Trainee

Field Service Administrator

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

OSS Technician

2nd Line Technical Support Engineer

Assistant Manager, Tableau Platform Administrator, IT Business Services

OSS Technician

Automotive Helpdesk Technician

Technical Support & Application Engineer UK (f/m/x)

Senior Customer Support Engineer

2nd Line Project Engineer

Senior Technical Specification and Support Manager

Helpdesk Co-ordinator

Trng & Dev Delivery

IT Service Desk Manager

Property Operations Lead - Helpdesk Delivery (Team Leader)

Implementation Service Lead

Product Application Support Specialist

Service Desk Manager

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