Technical support analyst Work, Jobs in Addlestone, Sry (with Salaries)

IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Service & Operations Analyst
Bank of England —London
- £28,640 - £32,220 a year
- Full-time
- Communication skills
- Annual leave
1d
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
14d
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
Senior Analyst, IT General Controls, Audit Support & Strategic Initiatives
The Lincoln Electric Company —London
- Remote
- Computer Science
- PMP
- Bachelor's degree
11d
IS Service Analyst
NSPCC —London
- Organisational skills
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
Service Desk Analyst: On Client Site in Watford
Codestone —London
- In-person
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Fraud and Application Support Analyst - 18 month Fixed Term Contract
Cubic Corporation —Salfords
- Full-time
- Microsoft Word
- Bachelor's degree
- No degree
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Business Analyst (Guidewire Claims)
FalconSmartIT —London
- Training & development
Quick apply
Co Pilot Adoption, Learning & Change Analyst
UBDS Group —London
- Hybrid work
- Organisational skills
- Training & development
- AI
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8d
Senior Data Analyst (L4) Apprenticeship Trainer
QA —London
- Azure
- Computer Science
- Research
- Annual leave
- Employee assistance programme
FIX Analyst, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Product management
Support Desk Analyst
Nscale —London
- Remote
- Analysis skills
- Continuous improvement
- Communication skills
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IT Support Analyst – Client Services & Monitoring

GroupNexus -
Hampstead

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
Incident management
Incident queue management
Ticket management
Windows
Equipment installation and commissioning
Computer networking
Agile
Customer support
Fault diagnosis and repair
Remote diagnostics
Help desk

Full job description

IT Support Analyst – Client Services & Monitoring – Hampstead/ Hybrid – Competitive Salary

About us:

GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.

About the role:

The ANPR Technical Support Analyst role is responsible for providing first/ second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their
technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy.

You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite. Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be
required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues.

Key Accountabilities:

Daily management of support tickets
Daily Checks
Compiling reports/ ad-hoc reports
Resolving tickets to SLA
On-site equipment sign-off
Ability to coordinate across teams, working closely with peers to deliver on SLA’s
Advanced skills in troubleshooting and analysis, networking, applications and systems
Proactively contacting clients, contractors and stakeholders as a part of incident management
Troubleshooting hardware\software issues
Management of 3rd party suppliers
Escalation of issues to the 2nd/ 3rd line support operatives
Analysis and monitoring of site data feeds across various platforms
Responding to daily client email/telephone support requests and queries
Commissioning of new sites and solutions
Analysis of site data including visits, vehicle movements, permits and potential offenses
Provision of remote assistance to field service engineers

Technical Skills Required:

Understanding of Windows operating systems from XP onwards
Understanding of network topology and communication services
Proven methodical approach to fault diagnosis
Previous experience within an IT support environment
Experience with specific project management methodologies like PRINCE2 or Agile.
Knowledge of specific industry or organizational procedures.
Experience in a fast-paced, innovative project environment.

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact [email protected]

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact [email protected] including your name, address and telephone number.

Apply Now

Refine Your Search

technical support analyst jobs in addlestone, sry

IT Support Analyst – Client Services & Monitoring

Service & Operations Analyst

Financial Markets Infrastructure Services - Technical Analyst

Service Desk Analyst

Senior Analyst, IT General Controls, Audit Support & Strategic Initiatives

IS Service Analyst

Tech Support Analyst

Service Desk Analyst: On Client Site in Watford

Onsite Senior Technical Analyst, IT Infrastructure Services

Fraud and Application Support Analyst - 18 month Fixed Term Contract

Senior IT Service Desk Analyst

Business Analyst (Guidewire Claims)

Co Pilot Adoption, Learning & Change Analyst

Senior Data Analyst (L4) Apprenticeship Trainer

FIX Analyst, Charles River Development, Assistant Vice President

Support Desk Analyst

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