Program associate Work, Jobs in Reading (with Salaries)

Customer Success Consultant Lead
NielsenIQ —Oxford
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Employee assistance programme
Quick apply
23h
Business Development Manager
Sovos Compliance —Farnborough
- CRM software
- English
- Business development
Quick apply
5d
Multi-Skilled Engineer
NAB-Jones Lang LaSalle Services —High Wycombe
- Full-time
- Engineering
- Bachelor's degree
- HVAC
Quick apply
12d
Brand Representative - The Oracle, Hollister
Hollister —Reading
- £12 an hour
- Customer service
- Organisational skills
- Store discount
- Employee discount
Key Lead - The Oracle, Hollister
Hollister —Reading
- £15.10 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Brand Representative - The Friary Guildford, Hollister
Hollister —Guildford
- £12 an hour
- Customer service
- Organisational skills
- Store discount
- Employee discount
Assistant Manager - The Oracle, Hollister
Hollister —Reading
- £34,000 a year
- Customer service
- English
- Bachelor's degree
- Store discount
- Annual leave
Key Lead - The Friary Guildford, Hollister
Hollister —Guildford
- £15.10 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Assistant Manager - The Friary Guildford, Hollister
Hollister —Guildford
- £34,000 a year
- Customer service
- English
- Bachelor's degree
- Store discount
- Annual leave
Senior Portfolio Manager
Durbin PLC (UK) —Middlesex
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Team management
- Work from home
- Employee assistance programme
Quick apply
10d
Retail Associate
Homesense —Basingstoke
- Part-time
- Customer service
- No experience needed
- Employee discount
4d
MULTIFUNCTIONAL SALES ASSOCIATE (15 hours, Guildford)
Mango —Guildford
- Part-time
- Customer service
- Cash handling
- Employee assistance programme
- Employee discount
13h
Product Development Scientist
Mars —Slough
- £43,500 - £54,000 a year
- Full-time
- Bachelor's degree
- Quality control
5d
Store Associate (23579)
Barnardo's —Abingdon
- £13.45 an hour
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Weybridge
- Full-time
- English
- Analysis skills
- Business
6d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Hayes
- Full-time
- English
- Analysis skills
- Business
6d
Associate Project Manager
AECOM —Oxford
- Full-time
- Hybrid work
- Management
- Engineering
- Business development
5d
Associate Director, Quality Assurance
Immunocore —Oxford
- Full-time
- Microsoft Word
- Bachelor's degree
- Continuous improvement
21h
Associate Director Global Clinical Program Management - Observational Research
Amgen —Uxbridge
- Leadership
13h
Product Manager- Specimen Management
BD —Winnersh
- £43,300 - £66,025 a year
- CRM software
- Data analysis skills
- Product management
6d

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program associate jobs near reading

Customer Success Consultant Lead

NielsenIQ -
Oxford

Quick apply

Job details

Full-time
£50,000 - £70,000 a year
23 hours ago

Benefits

Employee assistance programme
Private medical insurance

Qualifications

Client engagement
Internal department liaison
Relationship management
Multidisciplinary collaboration
Networking
Communication skills
Analytics

Full job description

Job Description

About the Job

The Customer Success Consultant Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates.

You will be responsible for maintaining and/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption of NielsenIQ tools & capabilities.

You will leverage the breadth of NielsenIQ’s product portfolio by developing strong relationships with analytic associates across our business. Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base.

RESPONSIBILITIES

Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications
Builds a network of effective and meaningful relationships at all levels to maximize business opportunities
Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives
Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution
Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need

REQUIREMENTS

Extensive experience of analysing data in an FMCG environment
Strong planning and servicing skills
Experience of working with clients to solve business issues
Excellent communication, presentation and interpersonal skills
Demonstration of how to design solutions to answer client business issues
A consultative style of working
A proven track record of delivering success through others
Ability to build strong networks and relationships, internally and with client

What You Get

Private Medical Insurance
Flexible working environment
Learning & Development
Great team culture

#LI-Hybrid

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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Refine Your Search

program associate jobs in reading

Customer Success Consultant Lead

Business Development Manager

Multi-Skilled Engineer

Brand Representative - The Oracle, Hollister

Key Lead - The Oracle, Hollister

Brand Representative - The Friary Guildford, Hollister

Assistant Manager - The Oracle, Hollister

Key Lead - The Friary Guildford, Hollister

Assistant Manager - The Friary Guildford, Hollister

Senior Portfolio Manager

Retail Associate

MULTIFUNCTIONAL SALES ASSOCIATE (15 hours, Guildford)

Product Development Scientist

Store Associate (23579)

Operations & Logistics Internship, Amazon Logistics

Operations & Logistics Internship, Amazon Logistics

Associate Project Manager

Associate Director, Quality Assurance

Associate Director Global Clinical Program Management - Observational Research

Product Manager- Specimen Management

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