Helpdesk manager Work, Jobs in Himley, Sts (with Salaries)

Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Team management
- In-person
- Free parking
- Annual leave
Quick apply
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
9d
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
8d
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Scheduler
Arcus FM —Redditch
- £27,312 a year
- Full-time
- Administrative experience
- Time management
- Annual leave
Quick apply
Technical Service Manager
Spire Technology Group Limited —Worcester
- £45,000 - £55,000 a year
- CRM software
- Azure
- Continuous improvement
- Free parking
Quick apply
7d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
2d
Estates Manager - Occupier Services
Colliers International EMEA —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Business development
Quick apply
2d
Planner
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Annual leave
Quick apply
Facilities Helpdesk Advisor
Busy Bees —Burntwood
- £24,551 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
5d
Head Caretaker
Equans —Birmingham
- £26,728.21 - £32,800.00 a year
- 8 hour shift
- First Aid Certification
- Team management
- Leadership
- Annual leave
- Employee assistance programme
7d
Facilities Coordinator
Well Pharmacy —Redditch
- Up to £29,000 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
13d
ICT Technician
The Chantry School —Worcester
- £25,583 - £25,989 a year
- Full-time
- School
- Free parking
- Sick pay
Quick apply
14d
Service Adviser
TECS GROUP —Burntwood
- Up to £27,000 a year
- 8 hour shift
- Microsoft Outlook
- Salesforce
- Financial services
- Annual leave
- Referral programme
Quick apply
2d
Lighting Technician Mate - Wolverhampton
City Facilities Management (UK) —Wolverhampton
- £30,718.12 a year
- Full-time
- Maintenance
- Communication skills
Digital Support Specialist
Flannery Plant Hire —Sutton Coldfield
- CAD
- Engineering
- In-person
- Annual leave
- Employee assistance programme
9d
Caretaker
Bellrock Property and Facilities Management —Worcester
- £25,000 a year
- Hybrid work
- AI
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Mechanical Craftsperson
Equans —Birmingham
- Full-time
- Maintenance
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Facilities Electrician
Birmingham Hippodrome —Birmingham
- £30,200 a year
- Full-time
- Computer literacy
9d
Shift Maintenance Assistant
Equans —Smethwick
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme

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Customer Helpdesk Manager

Trades 247
Darlaston

Quick apply

Job details

Permanent | Full-time
£37,500 a year

Benefits

Free parking
Annual leave
Company pension
Sick pay

Qualifications

Facilities management
Team management
Customer support
Customer interaction
Rota coordination

Full job description

Trades247 is growing, and we're looking for a Customer Helpdesk Manager to lead the team that keeps our customers happy, day and night.

We're a 24/7 trades business, and our customer helpdesk is at the heart of how we deliver a great experience, whatever time our customers get in touch. We're now looking for an experienced Team Leader or Manager to take charge of our helpdesk team of 6 (and growing), own the rota that keeps cover running around the clock, and build a customer journey that's genuinely market-leading. This is primarily a Monday–Friday, 8am–5pm role, You will own the 24/7 rota and be the first point of contact if cover is ever needed, but you won't be working nights yourself.

What you'll be doing

Leading, coaching and developing our customer helpdesk team, currently 6 people and growing as the business expands.
Owning the 24/7 helpdesk rota and being the first point of contact should cover be needed.
Owning the end-to-end customer experience – every call, email and job logged, and every customer looked after.
Designing and delivering a customer journey strategy that sets us apart from the competition.
Managing day-to-day operations using our Job Logic system, keeping response times and service levels on track.
Reporting on performance and driving continuous improvement across the team.

What we're looking for

At least 3 years' Team Leader or Management experience, ideally within Facilities Management or a similar sector.
A track record of managing a customer service or helpdesk team, ideally with experience owning rota/shift cover for a round-the-clock operation.
Experience with the Job Logic system is preferred, but not essential.
A proactive, hands-on leader who's as comfortable coaching a team as they are shaping strategy.
You'll need to be able to work from our offices near Wolverhampton.

What's on offer

A salary of circa £37,500, dependent on experience.
A genuine Monday to Friday, 8am–5pm working pattern – no regular nights or weekends.
A company pension scheme, with employer contributions to help you plan for the future.
28 days' paid annual leave (inclusive of bank holidays) – a clear, guaranteed entitlement to properly switch off and recharge.
The full range of statutory employee protections – sick pay, parental leave and more – delivered by a stable, well-run employer.
The chance to build and shape a growing team, and genuinely influence the customer experience of a scaling business.

Sound like you? We'd love to hear from you – apply today.

*No agencies at this stage please

Pay: £37,500.00 per year

Benefits:

Company pension
Free parking
Sick pay

Experience:

Facilities management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in himley, sts

Customer Helpdesk Manager

Service Desk Manager

Helpdesk Team Leader

Customer Service Logistics Coordinator

Scheduler

Technical Service Manager

2nd Line Help/Service desk Engineer

Estates Manager - Occupier Services

Planner

Facilities Helpdesk Advisor

Head Caretaker

Facilities Coordinator

ICT Technician

Service Adviser

Lighting Technician Mate - Wolverhampton

Digital Support Specialist

Caretaker

Mechanical Craftsperson

Facilities Electrician

Shift Maintenance Assistant

I want to receive the latest job alerts for helpdesk manager in himley, sts

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