Junior service desk Work, Jobs in Birmingham, Eng (with Salaries)

IT Service Desk Engineer
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
First Line Support Analyst
HCR —Worcester
- Customer service
- Driving
- Computer networking
- Annual leave
- Gym membership
Junior IT Technician
Doocey Group —Tipton
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer networking
Junior Support Engineer
Agriculture & Horticulture Development Board (AHDB) —Coventry
- £25,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
- Employee assistance programme
5d
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Data UK —Birmingham
- Azure
- JavaScript
- APIs
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Ltd —Birmingham
- Azure
- JavaScript
- APIs
IT Audit Manager
Menzies LLP —Birmingham
- Full-time
- IT
Senior IT Auditor (Internal)
Menzies LLP —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Oracle
Corporate Senior Associate
Gateley —Birmingham
- Hybrid work
- Negotiation
- Annual leave
- Employee assistance programme
Hair Stylist
VHair and Beauty Solihull —Solihull
- £12.80 - £13.00 an hour
- Part-time
- Customer service
- Hair styling
- Mentoring
- Free parking
- Store discount
Quick apply
Hair stylist/ braider/ wig specialist
Art.quarter —Birmingham
- £12.21 - £17.62 an hour
- Part-time
- Customer service
- Hair styling
- Maintenance
Quick apply
Deputy Clinic Manager Kings Norton
Diaverum —Kings Norton
- Up to £45,637 a year
- Part-time
- Microsoft Office
- Leadership
- Nursing
- Referral programme
Deputy Clinic Manager
Diaverum —Birmingham
- £44,517 - £45,637 a year
- Full-time
- Microsoft Office
- Leadership
- Nursing
- Referral programme
Quick apply
Senior Geo-Environmental / Geotechnical Consultant
Evan Craig —Birmingham
- Engineering
- Bachelor's degree
- Communication skills
Barber
Cp Barbers —Coventry
- £80 - £110 a day
- Temporary
- Customer service
- Hair styling
- Mentoring
- Free parking
Quick apply
Hair stylist/ braider/ wigs /perms
Art.barbers —Birmingham
- £12.21 - £17.62 an hour
- Part-time
- Customer service
- Hair styling
- Mentoring
Quick apply
14d
Principal Water Quality Scientist/ Modeller
AECOM —Birmingham
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting
Hair Stylist
Sophie & Co —Bewdley
- £11.50 - £13.00 an hour
- Part-time
- Customer service
- Hair styling
- Organisational skills
- Employee discount
- Sick pay
Quick apply
Corporate Tax Manager
PKF Smith Cooper —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Tax experience
- Annual leave
- Employee discount
Senior Hair Stylist
Beauty Heritage LTD —Birmingham
- £26,535 - £28,185 a year
- Temporary
- Customer service
- Hair styling
- English
- Free parking
- Profit sharing
Quick apply

I want to receive the latest job alerts for junior service desk in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

junior service desk jobs near birmingham, eng

IT Service Desk Engineer

Hexaware Technologies -
Birmingham

Quick apply

Job details

Permanent
£30,000 a year

Qualifications

SCCM
Customer service
English
Technical support
DHCP
ITIL
Remote access software
Mentoring
DNS
Bomgar
SharePoint
ServiceNow
Problem management
Communication skills
Active Directory
Intune
Help desk
VPN

Full job description

Experience and Skills

Graduate with at least 3 years of experience working as Service Desk personnel in the UK, with a proven track record of handling complex technical issues and leading service desk operations.
Excellent English communication skills, demonstrated by a Versant Score of 70 or higher.
Advanced knowledge of ITIL processes, including Incident, Change, and Problem Management, with the ability to implement and improve these processes.
Strong expertise in Active Directory management, Microsoft 365 services, and network troubleshooting.
Experience in mentoring junior team members and contributing to team development.
Hands-on experience with ITSM tools like ServiceNow and remote support tools such as BeyondTrust.
Proven ability to analyze service performance metrics and implement improvements to enhance efficiency and user satisfaction.

Responsibilities

Lead the Service Desk team in handling Incidents and Service Requests, ensuring high-quality service delivery.
Collaborate closely with the Service Manager to align service desk operations with business goals.
Develop and share advanced Service Desk reports, providing insights into performance and areas for improvement.
Drive process automation and self-service initiatives to reduce repetitive manual tasks and improve efficiency.
Provide expert-level technical support via phone, email, live chat, and self-service platforms, ensuring a professional and user-friendly experience.
Handle complex troubleshooting for advanced technical issues, minimizing the need for escalation to higher-level support.
Manage and optimize Active Directory tasks, including account creation, group policy management, security access control, and directory synchronization.
Deliver advanced support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Troubleshoot and resolve network issues, including DNS, DHCP, VPN, firewall, and proxy configurations.
Utilize tools like SCCM or Intune for remote desktop and endpoint management.
Monitor and manage IT service tickets, ensuring proper categorization, prioritization, and timely resolution.
Create and analyze detailed reports to track service performance and recommend improvements.
Maintain and update the knowledge base with advanced guides, FAQs, and technical documentation.
Ensure proper ticket logging and assignment, prioritizing issues based on severity and business impact.
Proactively follow up on incidents to meet service deadlines and prevent business interruptions.
Escalate unresolved issues promptly to avoid prolonged downtime.
Use ITSM tools like ServiceNow to manage tickets and workflows efficiently.
Provide remote support using tools like BeyondTrust to resolve user issues quickly and effectively.

Soft Skills

Exceptional customer service skills, with the ability to handle complex and high-pressure situations calmly and professionally.
Strong leadership and mentoring abilities, fostering a collaborative and productive team environment.
Analytical mindset with excellent problem-solving skills to address technical and operational challenges.
Highly organized and detail-oriented, ensuring accurate documentation and efficient task management.
Empathetic and patient, with a user-focused approach to resolving issues.
Ability to prioritize tasks effectively and manage competing demands in a fast-paced environment.

Pay: £30,000.00 per year

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Birmingham

Quick apply

Refine Your Search

junior service desk jobs in birmingham, eng

IT Service Desk Engineer

First Line Support Analyst

Junior IT Technician

Junior Support Engineer

Microsoft Dynamics365 and Power Platform Support Analyst

Microsoft Dynamics365 and Power Platform Support Analyst

IT Audit Manager

Senior IT Auditor (Internal)

Corporate Senior Associate

Hair Stylist

Hair stylist/ braider/ wig specialist

Deputy Clinic Manager Kings Norton

Deputy Clinic Manager

Senior Geo-Environmental / Geotechnical Consultant

Barber

Hair stylist/ braider/ wigs /perms

Principal Water Quality Scientist/ Modeller

Hair Stylist

Corporate Tax Manager

Senior Hair Stylist

I want to receive the latest job alerts for junior service desk in birmingham, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected