Job Title: Care Coordinator
Contract Type: Permanent
Salary: £31,302.63 per annum
Working Hours: 37.5 hours per week
Working Pattern: 9am - 5pm including alternate weekends
Location: Willowbrook, Washington
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Care Coordinator
We’re looking for an enthusiastic, organised, and compassionate Care Coordinator to join our team. This is a brilliant opportunity for someone who believes in person centred support, independence, and creating a vibrant community for our residents.
If you’re passionate about Positive Behaviour Support, enjoy working as part of a fun, committed team, and love a role where no two days are ever the same, this could be the perfect fit.
About you
We are looking for someone with:
- Experience of working within a CQC registered supported living or extra care service
- Experience of leading a team, working in challenging environments with the ability to plan and prioritise tasks to achieve positive results
- Ability to review, monitor and evaluate outcomes in the delivery of a CQC registered service
- Competent IT skills
- Experience of producing reports, statutory submissions and other communications and analysing outcome data to understand and drive service improvements
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile
Lead a team
- Create a safe team environment where colleagues can talk openly and honestly.
- Effectively handle the administrative systems and procedures relating to the daily running of the service including; deploying staff, staff rosters, medication and financial administration etc.
- Hold regular ‘one-to-one’ meetings with care team to reflect on achievements, performance targets, personal wellbeing and promote good working practice.
- Undertake six-monthly performance reviews to support and guide colleagues to fulfil their potential.
- Facilitate regular team meetings to update and empower the team to share ideas and best practice.
- Embrace reflective practice techniques so that the team can learn from their experiences.
- Build positive working relationships with the catering, facilities, cleaning and maintenance contractors to ensure residents receive a seamless service
Lead a service:
- Supervise the service as per CQC and contractual requirements, including reviewing contract performance annually, to ensure excellent outcomes are delivered for customers.
- Promote and implement care policies and procedures to ensure the team are effective and delivering a safe service at all times.
- Advise all relevant stakeholders of any changes to policies and procedures.
- Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report any budget variances to the budget holder.
- Meet Riverside performance targets.
- Resource, plan and deliver a colleague rota that ensures all shifts are covered effectively.
- Implement and oversee a robust medication procedure in line with national Safe Handling of Medication guidelines. This will include overseeing the safe and effective administration, storage and prompting of prescribed medication to customers.
- Be responsible for cash handling, ordering goods, administration of monthly timesheets and raising and approving invoices, ensuring accurate record keeping.
- Produce reports and other written documentation as required to support contract delivery.
- Ensure compliance with Health & Safety legislation and other regulatory obligations, assessing and reporting risks and putting in control measures.
- Work with customers and colleagues to deliver the objectives within Riverside’s corporate plan.
- Actively build positive relationships with all key stakeholders by attending forums, task groups and networking events to promote and position Riverside as the preferred provider in the area.
Support customers:
- Ensure your team provides a person-centered service for customers in line with CQC and internal standards.
- Assess customers’ and potential customers’ care and support needs in consultation with relevant agencies.
- Monitor and evaluate customers’ welfare needs, maintain regular contact with customers as and when required and respond to emergency situations.
- Work with customers, family and friends and Adult Social Care officers to develop personalised care plans
- Handle complaints, ensuring customers or their representatives are kept up-to-date with progress and encourage a culture of continuous improvement.
- Involve and engage customers and take their views into account in the design and delivery of all aspects of the service, including encouraging participation in internal audits.
- Work with your team to continuously identify and engage with community partners, promoting multi-disciplinary working to enhance the service for customers.
Other Duties
- You will be required to work flexibly to meet customer and business needs, which may include out-of-hours working and participating in weekend rota.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy & Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings and attend regular supervisions and reflective practice sessions.
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Additional Information
- The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
- The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
- In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
- The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
Person specification
Essential Knowledge & Experience
- Experience of working within a CQC registered supported living or extra care services environment.
- Experience of leading a team, working in challenging environments with the ability to plan and prioritise tasks to achieve results.
- Be a resilient team player with a caring, empathic, supportive and flexible can-do attitude.
- Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and deliver improvements.
- Experience of reviewing, monitoring and evaluating outcomes in the delivery of a CQC registered service.
- Competent IT skills,
- Experience producing reports, statutory submissions and other communications and analysing key outcomes data to understand and drive service improvements.
Desirable
- Health & Social Care qualification or accredited equivalent and evidence of continuing professional development.
- Financial experience or previous budgetary responsibility.
- Previous experience of managing contracts, achieving KPIs, managing compliance
