Research software Work, Jobs in Bootle, Msy (with Salaries)

Technical Customer Service Advisor
Fibre Nova Ltd —Liverpool
- Up to £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Annual leave
Quick apply
1d
Social Media Executive - Mazda Nissan
Stoneacre —Liverpool
- £32,000 a year
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Time management
- Free parking
- Health & wellbeing programme
Quick apply
Senior Research Software Engineer
University of Liverpool —Liverpool
- £39,906 - £59,966 a year
- Full-time
- Hybrid work
- C++
- University
- Machine learning
5d
Clinical Coding Specialist
Mersey and West Lancashire Teaching Hospitals NHS Trust —Prescot
- £32,073 - £39,043 a year
- Full-time
- Remote
- Presentation skills
- In-person
18h
Personal Care Clinical Hot Room Assessment Leader
Unilever —Bebington
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
6d
UX Designer - Credit Cards (12 Month FTC)
Lloyds Banking Group —Chester
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- IT
- Financial services
3d
SEO Executive
Mayfly Internet Marketing —Liverpool
- £24,000 - £28,000 a year
- Full-time
- English
- JavaScript
- In-person
- Work from home
- Flexible schedule
Trainee Designer Menswear
Matalan —Liverpool
- Full-time
- Organisational skills
- Employee discount
Quick apply
7d
User Researcher, HEO, FTC. Liverpool/ Newport
Charity Commission —Bootle
- £35,384 a year
- Part-time
- Hybrid work
- Azure
- Presentation skills
- Software development
- Annual leave
- Employee discount
4d
Content Creator & Business Development Executive
Higher End Construction LTD —St Helens
- £22,000 - £25,000 a year
- Full-time
- Social media management
- Travel
- IT
- Free parking
Quick apply
5d
Digital Project Coordinator
Sofology —Warrington
- £29,643 - £33,450 a year
- Employee assistance programme
- Employee discount
Quick apply
11d
Senior Research Platform Engineer
University of Liverpool —Liverpool
- £47,389 - £59,966 a year
- Full-time
- Hybrid work
- University
- Linux
11d
Assistant Designer - Kidswear Licesnsed (FTC)
Matalan —Liverpool
- Full-time
- Organisational skills
- Employee discount
Quick apply
Assistant Designer - Homeware
Matalan —Liverpool
- Full-time
- Organisational skills
- Employee discount
Quick apply
Software Engineer, Applied Artificial Intelligence (AI)
American Bureau of Shipping (ABS) —Warrington
- Full-time
- Computer Science
- Engineering
- Master's degree
Product Manager
System C —Liverpool
- Full-time
- Mentoring
5d
Digital Marketing Manager
Federal Management Ltd —Skelmersdale
- £37,500 - £43,000 a year
- Full-time
- CRM software
- IT
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
5d
Business Development Coordinator
Alex Stewart International —Aintree
- From £32,000 a year
- Full-time
- Microsoft Office
- Business development
- Organisational skills
- Free parking
- Annual leave
Quick apply
11d
Video editor and SEO
My Conservatory Roof Replacement LTD —Wigan
- Part-time
- Organisational skills
- In-person
- HTML
Quick apply
11d
Procurement Assistant
NHS Supply Chain —Daresbury
- £29,316 - £32,573 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Patient care
- Employee assistance programme
- Life insurance

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research software jobs near bootle, msy

Technical Customer Service Advisor

Fibre Nova Ltd
Liverpool

Quick apply

Job details

Full-time
Up to £26,500 a year
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

About the Company

Fibre Nova, a registered Internet Service Provider in the UK, is dedicated to powering the digital world by providing high-speed broadband to communities and businesses. In today's connected landscape, reliable internet access is essential for work, learning, and leisure. Our mission is twofold: to deliver Full Fibre broadband that empowers people to thrive online, and to ensure that ultra-fast connections are available to all - wherever they may live or work. Fibre Nova proudly brings these transformative services to MDUs and businesses across the UK, creating seamless online experiences that foster growth and development.

The Role

Are you looking for a desk-based technical customer service/support role? We'd love to connect with you to discuss your experience!

At Fibre Nova, we are a fast-paced and growth-focused business dedicated to delivering an exceptional customer experience. We're seeking adaptable individuals who are passionate about broadband technology and technical support. If you put customers first and strive to provide top-notch service, we want you on our team.

In this role, you'll be the first line of support for our customers, confidently resolving their enquiries in a timely manner through phone, email, and webchat. Join us, and help us continue to provide a seamless, high-quality experience for every customer. Your input is key - you can make a difference by offering advice and feedback on current methods. Together we can ensure our customer experience is top notch!

Key Responsibilities

Act as the first point of contact for residential and business customers via telephone, email, and webchat, delivering exceptional customer service at every interaction.
Diagnose and resolve broadband, connectivity, and networking issues, escalating complex cases where necessary.
Proactively monitor and manage customer tickets, support inboxes, and service requests, ensuring all enquiries are handled within agreed service levels.
Take ownership of customer complaints and service issues, ensuring timely resolution and maintaining a positive customer experience throughout.
Build strong relationships with customers by communicating clearly, professionally, and empathetically.
Identify recurring customer issues and work with the wider business to implement long-term solutions.
Support the continuous improvement of customer service processes, systems, and procedures to enhance efficiency and customer satisfaction.
Provide feedback and recommendations on customer experience initiatives, helping Fibre Nova deliver best-in-class service.
Maintain accurate customer records within CRM and ticketing systems, ensuring all customer interactions are documented appropriately.
Collaborate closely with Operations, Sales, Network, and Technical teams to ensure seamless issue resolution and service delivery.
Monitor customer trends and identify opportunities to improve service performance and reduce customer effort.
Contribute to the development of internal knowledge bases, support documentation, and troubleshooting guides.
Stay up to date with Fibre Nova products, services, and industry developments to provide accurate support and advice.
Promote Fibre Nova's customer-first culture by consistently putting the customer at the heart of every decision and interaction.
Assist with onboarding new customers and ensuring a smooth transition into Fibre Nova services.
Support business growth by identifying opportunities to improve operational processes and customer retention.

Qualifications and Experience

Customer service experience, preferably within a technical role – 3 years
Experience using a CRM and customer ticketing system
Experience with problem solving and providing solutions to customers
Ability to collaborate with other departments to deliver solutions based on problems faced
Confidence in building your own knowledge through research and development within the industry

What You Will Get

Laptop and associated software
Branded workwear
26 days annual leave
Enrolment into company pension plan
The opportunity to be part of a growing team

Reporting to: Head of Operations

Salary

£26,500 per annum + other benefits. Expenses will be reimbursed in line with the company expenses policy for any personal expenditure incurred on behalf of Fibre Nova Ltd.

Pay: Up to £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

research software jobs in bootle, msy

Technical Customer Service Advisor

Social Media Executive - Mazda Nissan

Senior Research Software Engineer

Clinical Coding Specialist

Personal Care Clinical Hot Room Assessment Leader

UX Designer - Credit Cards (12 Month FTC)

SEO Executive

Trainee Designer Menswear

User Researcher, HEO, FTC. Liverpool/ Newport

Content Creator & Business Development Executive

Digital Project Coordinator

Senior Research Platform Engineer

Assistant Designer - Kidswear Licesnsed (FTC)

Assistant Designer - Homeware

Software Engineer, Applied Artificial Intelligence (AI)

Product Manager

Digital Marketing Manager

Business Development Coordinator

Video editor and SEO

Procurement Assistant

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