Aws solution Work, Jobs in Bosham, Wsx (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
4h
Full Stack Developer
Global 4 Communications Limited —Fareham
- £40,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
- Referral programme
Quick apply
Cloud Engineer
SSE —Portsmouth
- £50,100 - £75,100 a year
- Azure
- Windows
- AWS
- Employee discount
- Gym membership
4d
Staff Software Engineer - Engine by Starling
Starling —Southampton
- Full-time
- Hybrid work
- DevOps
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
IT Solution Architect
Saab —Fareham
- Azure
- Computer Science
- System design
Manager, Software Engineering (Infrastructure)
LexisNexis Risk Solutions —Southampton
- Full-time
- DevOps
- AWS
- Computer networking
4d
Senior Security Architect
SSE —Portsmouth
- £58,100 - £114,100 a year
- Full-time
- Azure
- AWS
- IT
- Employee discount
- Gym membership
7d
Senior Site Reliability Engineer
NICE —Southampton
- Remote
- Java
- AWS
- Scripting
Quick apply
Staff Software Engineer (Team Lead) - Engine by Starling
Starling —Southampton
- Full-time
- Hybrid work
- DevOps
- System design
- Java
- Annual leave
- Employee discount
Quick apply
Software Developer (GoLang, PHP)
Total Security Limited —Fareham
- £50,000 - £70,000 a year
- Full-time
- Hair styling
- SQL
- AWS
- Annual leave
- Gym membership
Quick apply
Application Consultant
Capgemini —Worthing
- Hybrid work
- AWS
- Leadership
- Tax experience
Supplier Quality Engineer
CMS2 —Portsmouth
- Full-time
- Engineering
- ERP systems
- Analysis skills
- Life insurance
Quick apply

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Experienced PHP Web Developer
D3R —Chichester
You feel at home in modern PHP 8 and are experienced using object-oriented principles to solve complex problems. A deep understanding of SQL (we use MariaDB).
£40,000 - £60,000 a year
Quick apply
14d
Full Stack Developer
Global 4 Communications Limited —Fareham
Architecting the Future: Designing and building cloud-based system architectures and Greenfield in-house products. The Integrations: REST & SOAP APIs.
£40,000 a year
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aws solution jobs near bosham, wsx

Senior Service Desk Engineer

Zenzero Solutions
Chichester

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Job details

Permanent
4 hours ago

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

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aws solution jobs in bosham, wsx

Senior Service Desk Engineer

Full Stack Developer

Cloud Engineer

Staff Software Engineer - Engine by Starling

IT Solution Architect

Manager, Software Engineering (Infrastructure)

Senior Security Architect

Senior Site Reliability Engineer

Staff Software Engineer (Team Lead) - Engine by Starling

Software Developer (GoLang, PHP)

Application Consultant

Supplier Quality Engineer

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