Help desk technician mechanical/electrical Work, Jobs in Bradwell, Bkm (with Salaries)

Help Desk Technician - Mechanical/Electrical
Felder UK Ltd —Milton Keynes
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Electrical experience
- In-person
Quick apply
1d
Shift Technician
ISS Facility Services —Northampton
- £42,000 - £45,000 a year
- Rotating shift
- Maintenance
- In-person
Quick apply
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply

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Help Desk Technician - Mechanical/Electrical

Felder UK Ltd
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£27,000 - £35,000 a year
1 day ago

Qualifications

Customer service
Technical support
Electrical experience
Mechanical knowledge
Help desk

Full job description

Job Description:

Felder Group UK is a subsidiary of a globally established market leader in the manufacture and supply of high-quality machinery to the woodworking and composite processing industries and is responsible for sales, service and distribution throughout the UK. Due to our company’s success and continuing expansion plans throughout the country we are currently seeking to recruit a Help Desk Technician to join our busy Technical Support department at our Milton Keynes Head Office.

The role entails providing both our customers and field service team with high quality technical support via the telephone and internet. Our company manufactures an extensive range of machinery supplied mainly to the woodworking and composite material industry throughout the UK.

Key Responsibilities

To provide helpdesk support to customers via telephone and email.

Logging and updating all key information regarding the support call on the Company’s Service Portal.
Resolving the support call in a quick and efficient manner, paying particular attention to the protocols supplied by Felder UK Ltd.
To escalate the calls to an engineer visit where appropriate.
To familiarise yourself with all the Company’s software databases.
To communicate internally with our Planning Department and Line Manager.

Ideally candidates will:

Having an understanding of electrical/mechanical systems and wiring diagrams is a huge plus — but a strong mechanical aptitude and a willingness to learn is equally valued!

Be well organised, methodical and able to work under pressure.
Project a positive, friendly and professional image in person and on the phone.
Demonstrate a passion for customer service.

If you feel you have the attributes required for the above position and would like to join a successful expanding team in Milton Keynes, we look forward to hearing from you.

Applicants must supply a C.V.

Interview to take place in Milton Keynes.

Job Types: Full-time, Permanent

Salary - Negotiable depending on experience

Ability to commute/relocate:

Milton Keynes MK8 0JP: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: £27,000.00-£35,000.00 per year

Ability to commute/relocate:

Milton Keynes MK8 0JP: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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