Supervisor, service operations, it Work, Jobs in Bursledon, Ham (with Salaries)

Supervisor, Service Operations, IT
CooperVision —Fareham
- Full-time
- Customer service
- Bachelor's degree
- IT
Operations Support Manager
CitySprint —Hedge End
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
6d
IT Delivery & Service Manager
Elliotts —Southampton
- Full-time
- Employee discount
Quick apply
IT Service Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- IT
- Leadership
- Communication skills
1d
Head of Contact Operations
Abri —Eastleigh
- Up to £75,000 a year
4d
Services Assistant - Terminals
Red Funnel Group —Southampton
- £12.74 an hour
- 12 hour shift
- Serving
- Customer service
- In-person
- Free parking
- Employee assistance programme
Quick apply
6d
Junior Operations Analyst
kingfisher —Southampton
- 12 hour shift
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Windows
1d
Office Manager
J&B Hopkins —Fareham
- £32,000 a year
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
Quick apply
4d
Trainee Process Operator - Fawley
ExxonMobil —Fawley
- From £36,310 a year
- 12 hour shift
- Military
- Computer literacy
- No experience needed
1d
IT Support Officer
Southampton Primary Care Ltd —Southampton
- £28,275 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
11d
Executive Assistant to the Managing Director (Freelance / Contractor)
Perfect Support Services Limited —Fareham
- £25 an hour
- Part-time
- Remote
- Microsoft Word
- CRM software
- Microsoft Excel
- Work from home
Quick apply
7d
Supervisor
Kier Group —Fareham
- Full-time
- Maintenance
- Microsoft Office
- Driving
Operations Manager - South East & West
Elior UK —Southampton
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
7d
Group People Officer
Castlebridge Hospitality —Winchester
- £41,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
8d
Executive Assistant
Connect It Utility Services Limited —Southampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
Flight Data Analyst
Acron Aviation —Whiteley
- Full-time
- Data analysis skills
- Analysis skills
- Communication skills
Quick apply
1d
Service Desk Co-ordinator
Trane Technologies —Southampton
- Full-time
- Customer service
- Microsoft Office
- Communication skills
IT Systems Manager
Sees.ai —Chichester
- £50,000 - £65,000 a year
- Full-time
- Linux
- In-person
- Café
- Free parking
- Employee stock purchase plan
Quick apply
1d
Help Desk Coordinator - Siemens
Emcor —Eastleigh
- £30,056 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Facilities and Health, Safety & Environment Manager
Royal Southern Yacht Club —Southampton
- £30,000 - £40,000 a year
- Part-time
- Maintenance
- Bachelor's degree
- First Aid Certification
- Free parking
Quick apply
6d

I want to receive the latest job alerts for supervisor, service operations, it in bursledon, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Supervisor, Service Operations, IT

CooperVision -
Fareham

Apply Now

Job details

Full-time

Benefits

Company pension

Qualifications

ITIL Certification
Customer service
Performance management
Bachelor's degree
ITIL
Relationship management
IT
Communication skills
Time management

Full job description

Job title: Supervisor, Service Operations, IT

Department: Global IT Services

Location: Delta Park

GLS: M02

Working hours: Monday - Friday, 37.5 hours a week

A brighter future awaits you

CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.

Job summary – What to expect:

As the IT Operations Supervisor for EMEA in our Global IT Services team, you will manage day-to-day operations of the regional Service Desk, including processes and procedures, scheduling, escalations, and reporting, while ensuring the IT Operations function provides the best possible service to their customers and that staff and resources are allocated appropriately.

Your responsibilities will include:

Acting as the first point of management escalation for areas of responsibility.
Collaborating and partnering with other IT resolution groups to resolve incidents, fulfilling requests and diagnosing problems to meet defined service levels.
Analysis of performance of team activities and documenting resolutions, identifying problem areas- and devising and delivering solutions to enhance quality of service and to prevent future problems.
Providing timely and concise summaries of work status to the IT Operations Manager.
Creating and utilising information reports to enable real-time visibility and trending of operational performance and adherence to service levels.
Supporting the Critical Incident Management process, and when required undertaking Critical Incident Manager role.
Contributing to the delivery of IT projects per assignment. While acting as the project lead for IT Operations, collaborating and communicating with cross-functional project team members to deliver objectives.
Ensuring individual and team KPI’s are monitored, actions taken and evaluated accordingly, delegating as appropriate.
Managing allocated onsite and remote IT Operations resources ensuring effective management, staff development, hiring, coaching, mentoring, and career development.
Ensuring effective personal and team development in accordance with Cooper’s values.

A full job description is available upon request.

About you:

We are looking for someone with:

Excellent Customer Service skills and commitment to ensuring customer satisfaction.
Effective and clear professional communication skills.
Proven track record in process ownership.
Solid relationship management and performance management skills.
Understanding of business impact in an IT environment.
Time management and organization skills, of self and others in team.
Strong team ethic, but also able to work effectively with minimal supervision.
High-quality analytical and problem-solving skills.
Confident and professional manner, demonstrating discretion & confidentiality.
Ability to make decisions based on the information at hand.
Professional manner demonstrating discretion & confidentiality.

Work Environment:

Typical office environment.
Prolonged sitting in front of a computer.
Occasionally lift up to 25 pounds.
Frequently subjected to pressure due to time demands.

Experience & Education:

Experience:

5+ years of IT experience in a support role with working knowledge of IT operational support and service delivery execution.
2 years’ experience managing or leading staff.
Experience in managing ITIL processes

Education:

Bachelors Degree in IT, or related service field, or applicable industry experience
ITIL Foundation or higher is desirable.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering an inclusive culture is and how different perspectives add value and contribute to our success.

If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities.

Apply Now

Refine Your Search

supervisor, service operations, it jobs in bursledon, ham

Supervisor, Service Operations, IT

Operations Support Manager

IT Delivery & Service Manager

IT Service Manager

Head of Contact Operations

Services Assistant - Terminals

Junior Operations Analyst

Office Manager

Trainee Process Operator - Fawley

IT Support Officer

Executive Assistant to the Managing Director (Freelance / Contractor)

Supervisor

Operations Manager - South East & West

Group People Officer

Executive Assistant

Flight Data Analyst

Service Desk Co-ordinator

IT Systems Manager

Help Desk Coordinator - Siemens

Facilities and Health, Safety & Environment Manager

I want to receive the latest job alerts for supervisor, service operations, it in bursledon, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected