Service desk analyst Work, Jobs in Caerleon, Nwp (with Salaries)

Service Delivery Analyst
F5 —Bristol
- £38,000 - £43,000 a year
- 8 hour shift
- Azure
- Oracle
- In-person
- Free parking
Quick apply
6d
Service Desk Analyst
Leidos —Bristol
- £24,900 - £29,300 a year
- Full-time
- Customer service
- IT
- In-person
- Annual leave
- Work from home
3d
IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
Service Desk Analyst
Foot Anstey LLP —Bristol
- Full-time
- Azure
- Customer service
- Travel
- Gym membership
2d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Application Operations Support Analyst
Bank of Ireland —Bristol
- Full-time
- Hybrid work
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Service Desk Analyst - Swedish Speaking
Sysco International —Portishead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply

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service desk analyst jobs near caerleon, nwp

Service Delivery Analyst

F5 -
Bristol

Quick apply

Job details

Permanent | Full-time
£38,000 - £43,000 a year
6 days ago

Benefits

Free parking
Company pension
Private medical insurance

Qualifications

ITIL Certification
Azure
Oracle
Technical support
Communication skills
Intune

Full job description

Service Delivery Analyst / Customer Success Specialist

Bristol (Office Based with Free Parking)

Up to £43,000 + Benefits

SC Clearance Eligibility Required

Join an MSP that's rethinking customer success.

Our client delivers Cloud, Cyber Security, Data and Digital Transformation services across public and private sector organisations.

They're investing heavily in AI, automation and customer success to move beyond the traditional MSP model of simply reacting to tickets. The focus is on helping customers get more value from their technology, reducing repetitive support activity and driving continuous service improvement.

The Role

You'll help manage escalations, improve service performance, identify trends and ensure customers receive maximum value from their IT services.

You'll be involved in customer engagement, service reviews, onboarding activities and help discover how automation and AI can be used to improve service delivery and customer outcomes.

Key Responsibilities

Manage customer escalations and service issues
Conduct service reviews and customer engagement meetings
Analyse ticket trends and service performance
Identify opportunities for automation and service improvement
Support onboarding and customer adoption activities
Work closely with technical consultants and engineering teams
Promote ITIL best practice and customer success outcomes

Technical Environment

You'll work across a broad technology landscape including:

Microsoft 365
Azure
Intune
Microsoft Security
Oracle OCI
Cisco & Networking Infrastructure
Cloud & On-Prem Environments
End User Computing
Firewalls, Monitoring & Infrastructure Platforms

What We're Looking For

MSP / Managed Services experience
Service Desk, Infrastructure Support or Service Delivery background
Strong customer-facing communication skills
Experience handling incidents and escalations
Microsoft 365 & Azure exposure
ITIL Foundation Certification
Experience with Halo, Autotask or similar ITSM tools
Eligible for SC Clearance

Working Pattern & Benefits

Shift pattern between 07:00-19:00 (8-hour day)
Low-volume on-call rota after probation
Private Healthcare
Enhanced Pension Scheme
EMI Share Scheme
25 Days Holiday + Birthday Off + Bank Holidays

Career Progression

This role is designed for people who want to move beyond reactive support and develop into Customer Success, Service Delivery, Technical Consultancy, Account Management or Leadership positions over time.

Pay: £38,000.00-£43,000.00 per year

Work Location: In person

Quick apply

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Service Delivery Analyst