Team lead, enterprise service desk Work, Jobs in Carnwath, Slk (with Salaries)

L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Service Team Manager
B&Q —South Lanarkshire
- £30,000 - £34,000 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
8d
IFS ERP Technical Lead
Macphie Ltd —Uddingston
- £68,000 - £78,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- ERP systems
- Free parking
- Annual leave
Quick apply
Advanced Team Lead
Finsbury Food Group —East Kilbride
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Development Team Lead
Dayshape —Edinburgh
- £67,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- JavaScript
- Employee assistance programme
Quick apply
Lead Specialist Advisor
Scottish Environment Protection Agency —Holytown
- £59,118 - £65,311 a year
- Full-time
- Analysis skills
- Project management
- Leadership
- Annual leave
7d
Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
2d
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
8d
Hospitality Team Lead
Spire Healthcare —Edinburgh
- Full-time
- Hospitality
- Customer service
- Leadership
- Annual leave
Shift Lead
B&Q —Coatbridge
- £27,709.50 a year
- Full-time
- Annual leave
- Employee assistance programme
13d
Programme Lead – Business
Oxford International Education Group —Edinburgh
- Full-time
- Management
- Master's degree
- University
Quick apply
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
13d
Lead Estimator
National Gas —Livingston
- £55,744 - £67,000 a year
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Project management
- Employee assistance programme
Regional Scheduling Manager
Places for People —Edinburgh
- Up to £52,500 a year
- Hybrid work
- Management
- Data analysis skills
- Maintenance
- Annual leave
- Employee discount
6d
Prism Team Lead
Clearwater Analytics, LLC —Edinburgh
- Management
- Data analysis skills
- Microsoft Office
Quick apply
7h
Team Manager
Fox's Burton's Companies —Livingston
- Night shift
- Bakery
- Leadership
Lead Application Support Manager
Standard Life —Edinburgh
- £65,000 - £85,000 a year
- Weekend availability
- Azure
- Oracle
- Windows
- Annual leave
1d
Lead Integrator
Lloyds Banking Group —Edinburgh
- £78,098 - £101,068 a year
- Full-time
- Hybrid work
- Leadership
7d
Procurement Team Lead
Forth Ports —Grangemouth
- Full-time
- Microsoft Word
- Microsoft Excel
- Supervising experience
- Free parking
- Annual leave
Quick apply
8d
Reuse & Community Workshop Lead
Home Basics —Walkerburn
- Up to £26,918 a year
- Temporary
- Social media management
- Presentation skills
- First Aid Certification
- Employee discount
Quick apply
8d

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team lead, enterprise service desk jobs near carnwath, slk

L1 Service Desk Team Leader

XMA -
Livingston

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Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Team management
ServiceNow
IT
Help desk

Full job description

Location: Livingston

SALARY: £28,000 - £32,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?

If you answered yes to any of the above, we may have the role for you!

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

LOCATION : Livingston - Hybrid

JOB SPECIFICATION:
You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk
Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email
1-2-1s and coaching plans within your team, plus the delivery of performance reviews
Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.

This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

REQUIREMENTS:
Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment
Confident delivering customer service and dealing with clients both by phone or email
A keen interest in IT or experience managing a helpdesk team

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is [email protected], we will be happy to action your requests.

KEYWORDS : 1 st Line IT Support, 1 st Line, 1 st Line Team Leader, 1 st Line IT Support Team Leader, Technical Analyst Team Lead, 1 st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1 st Level Team Leader, 1 st Level Technical Analyst Team Leader

Apply Now

Refine Your Search

team lead, enterprise service desk jobs in carnwath, slk

L1 Service Desk Team Leader

Service Team Manager

IFS ERP Technical Lead

Advanced Team Lead

Development Team Lead

Lead Specialist Advisor

Complaints Experience & Journey Lead

Investigations Team Manager

Hospitality Team Lead

Shift Lead

Programme Lead – Business

Helpdesk Team Leader

Lead Estimator

Regional Scheduling Manager

Prism Team Lead

Team Manager

Lead Application Support Manager

Lead Integrator

Procurement Team Lead

Reuse & Community Workshop Lead

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