Head of member support and service design Work, Jobs in Charlestown, Fif (with Salaries)

Head of Member Support and Service Design
Citizens Advice Scotland —Edinburgh
- £51,105 - £62,457 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
12d
Head of Events
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
11d
Digital Learning Technologist
Fife College —Kirkcaldy
- £33,027 - £35,094 a year
- Project management
- JavaScript
- HTML
12d
Project Manager
Scottish Forestry —Edinburgh
- £45,711 - £49,229 a year
- Full-time
- Project management
- Presentation skills
- Communication skills
Design Coordinator
BAM Nuttall —Kilsyth
- Project management
- Travel
- IT
Project Planner
M Group —Bellshill
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
Grants Finance Assistant Manager (RGF)
Heriot Watt University —Edinburgh
- £37,694 - £47,389 a year
- Full-time
- Oracle
- Administrative experience
- Supervising experience
- Annual leave
- Flexible schedule
Head Rowing Coach
George Watson's College —Edinburgh
- £36,721 - £41,838 a year
- Full-time
- Microsoft Word
- Maintenance
- Supervising experience
- Annual leave
6d
Head Of Operations - EICC
Levy —Edinburgh
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Director of ICMS and Professor
Heriot Watt University —Edinburgh
- Full-time
- Public speaking
- Administrative experience
- University
- Annual leave
- Flexible schedule
Solution Design and Delivery Lead
Historic Environment Scotland —Edinburgh
- From £52,150 a year
- Full-time
- Hybrid work
- Oracle
- English
- JavaScript
- Annual leave
- Flexible schedule
12d
Pastry Head Chef
Ottolenghi —Edinburgh
- Up to £44,000 a year
- Full-time
- Cooking
- Organisational skills
- Restaurant
- Annual leave
- Employee discount
Quick apply
Services Manager (Portal Services)
University of Edinburgh —Edinburgh
- Full-time
- Analysis skills
- University
- IT
- Annual leave
- Employee discount
5d
Fire and Security Design Lead
FMS Fire & Security Ltd —Edinburgh
- Full-time
- CAD
- Customer service
- Communication skills
Head of Supply Chain & Strategic Partnerships
Exergy3 —Edinburgh
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Contracts
- Annual leave
Quick apply
22h
Section lead - Primary
Omexom UK —Scotland
- AutoCAD
- Engineering
- Microsoft Office
Chef De Partie - EICC
Levy —Edinburgh
- £33,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Annual leave
- Employee assistance programme
Sous Chef - Senior
Virgin Hotels —Edinburgh
- Full-time
- Management
- Culinary experience
- Cooking
- Annual leave
- Employee assistance programme
Quick apply
5d

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Head of Member Support and Service Design

Citizens Advice Scotland -
Edinburgh

Quick apply

Job details

Permanent | Full-time
£51,105 - £62,457 a year
12 days ago

Benefits

Free parking
Annual leave
On-site parking

Qualifications

Management
Multilingual
English
Supervising experience
Leadership

Full job description

> Location: Edinburgh or Glasgow

> Workplace type: Hybrid working - min 2 days a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week.

> Hours per week: 35

> Type of contract: Permanent

> Job Level and Salary Scale: Level 7, £51,105 - £62,457 per annum, commensurate with experience.

> Closing date: 15 July 2026.

> Face-to-face Interviews: Interviews for this role will take place w/c 27th July.

Please visit our Careers website for more details and to apply directly:

https://citizensadvicescotland.recruitee.com/o/head-of-member-support-and-service-design

Are you a strategic leader passionate about delivering exceptional support and driving meaningful change? This is a rare opportunity to shape how we support our network and make a real impact on communities across Scotland.

As our Head of Member Support & Service Design, you will lead the design, delivery, and continuous improvement of member support services, ensuring they meet the evolving needs of our Bureaux and the people they serve.

This newly created role brings together Network Support, Audit, and Bureau Service Design, placing you at the heart of our transformation. You’ll play a critical role in strengthening how we support our network—enabling Bureaux to deliver high-quality advice that truly changes lives and aligns with our strategic ambitions.

What you’ll do

Lead and inspire a high-performing team to deliver outstanding support across the network
Build strong relationships with Bureaux and key stakeholders, becoming a trusted partner and primary contact for the COCABs Executive
Drive innovation in service design, working collaboratively to modernise advice delivery through technology and co-design
Champion excellence by supporting Bureaux to meet recognised standards and build sustainable capability, capacity, and resilience
Shape the future by leading the co-design and implementation of our new case management system
Identify opportunities for growth and evolution, enhancing how we deliver services to better meet client needs

Your work will directly support a network that changes lives every day. By strengthening our services, you’ll help ensure people receive the right advice, at the right time, in the right way.

What we’re looking for

We’re seeking a collaborative, forward-thinking leader who can:

Balance strategic vision with operational delivery
Build strong, trusted relationships across a diverse network
Lead innovation and transformation in complex environments
Inspire teams and drive continuous improvement

If you’re ready to lead meaningful change and make a lasting impact, we’d love to hear from you.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a* 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role*. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Please visit our Careers website for more details and to apply directly:

https://citizensadvicescotland.recruitee.com/o/head-of-member-support-and-service-design

Pay: £51,105.00-£62,457.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Edinburgh EH7

Quick apply

Refine Your Search

head of member support and service design jobs in charlestown, fif

Head of Member Support and Service Design

Head of Events

Digital Learning Technologist

Project Manager

Design Coordinator

Project Planner

Grants Finance Assistant Manager (RGF)

Head Rowing Coach

Head Of Operations - EICC

Director of ICMS and Professor

Solution Design and Delivery Lead

Pastry Head Chef

Services Manager (Portal Services)

Fire and Security Design Lead

Head of Supply Chain & Strategic Partnerships

Section lead - Primary

Chef De Partie - EICC

Sous Chef - Senior

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