Role Overview
The successful candidate will be responsible for supporting the daily administrative and service coordination functions of a well-established, NSI Gold accredited, family-run business with a long-standing reputation for installing and maintaining electronic security systems to the highest standards.
This role includes scheduling works, managing customer communication, processing invoicing and renewals, maintaining accurate records, and supporting key compliance and operational processes.
The role would suit someone who is highly organised, confident communicating with customers, able to prioritise workload, and comfortable working with business software systems.
Experience within the security, maintenance, engineering or service industry would be beneficial but is not essential.
Key Responsibilities
Customer Service & Administration
- Monitoring shared inboxes and delegating or responding to emails
- Handling customer queries relating to alarms, servicing and maintenance
- Answering telephone enquiries and arranging engineer visits
- Taking customer payments
- Preparing and managing paperwork for installations and service visits
Scheduling & Service Coordination
- Booking installations and maintenance visits
- Scheduling corrective maintenance works
- Monitoring overdue and outstanding services
- Coordinating remote services where required
- Managing engineer diaries and staff holidays
Software & Systems Administration
- Creating service jobs within SimPRO
- Updating pricing and system information
- Assisting with invoice generation and system administration
- Supporting Xero processes including invoicing and aged receivables monitoring
Maintenance Renewals
- Managing monthly maintenance renewal processes
- Updating invoice templates and renewal notifications
- Cross-checking invoices against scheduled jobs
- Sending maintenance renewal offers and interim notifications
Compliance & Industry Administration
- Supporting NSI office and engineer audits
- Managing police response applications and restorations
- Handling annual audits for police and monitoring bodies
- Coordinating documentation relating to compliance requirements
Supplier & Monitoring Administration
- Liaising with monitoring providers regarding unit orders and cancellations
- Maintaining records relating to monitored systems
Finance & Office Support
- Supporting bank reconciliation processes when required
- Assisting with invoicing and post-installation documentation when required
Skills & Experience Required
Essential
- Strong organisational and administrative skills
- Excellent communication skills, both written and verbal
- Ability to prioritise and manage multiple tasks
- Good attention to detail
- Confident using Microsoft Office and business software systems
- Professional and friendly manner with customers and colleagues
- Ability to work independently and as part of a small team
Desirable
- Experience using SimPRO, Xero or similar systems
- Experience within the security, maintenance, engineering or service industry
- Understanding of scheduling or service coordination
- Finance administration experience
Personal Qualities
- Reliable and dependable
- Proactive and willing to take ownership
- Calm under pressure
- Flexible and adaptable
- Positive attitude and team-focused approach
What We Offer
- A supportive family-business environment
- Varied and interesting workload
- Opportunity to become a key member of the team
- Long-term stable role
- Long service annual leave scheme
- Competitive salary flexible depending on experience
- Training and support where required
Pay: £28,000.00-£36,000.00 per year
Application question(s):
- Are you comfortable handling customer calls and emails?
- Have you used scheduling or service management software?
- Do you have experience within engineering, maintenance or security industries?
- Have you used SimPRO or Xero before?
Experience:
- Administrative: 2 years (preferred)
Location:
- North Finchley N12 8QT (required)
Work Location: In person
