Head of contact centre sales and customer experience Work, Jobs in Cirencester, Eng (with Salaries)

Guest Sales Specialist
Hiddenwell - Head Office —Moreton-In-Marsh
- £27,500 - £37,100 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Senior Legal Counsel
Renishaw —Wotton-under-Edge
- £100,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Negotiation
- Free parking
- Employee assistance programme
Lead Product Marketing Engineer
Renishaw —Wotton-under-Edge
- Full-time
- Hybrid work
- Product management
- Travel
- Communication skills
- Free parking
- Employee assistance programme

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Guest Sales Specialist

Hiddenwell - Head Office
Moreton-In-Marsh

Quick apply

Job details

Full-time
£27,500 - £37,100 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Hospitality
Microsoft Excel

Full job description

Guest Sales Specialist

Location: Head Office, Moreton in Marsh

Salary Range: £27,500.00 - £37,100.00 (inclusive of commission)

About Us

At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.

About the Role

As Guest Sales Specialist you will be the primary point of contact for all new and existing customers and will be responsible for managing incoming inquiries, processing bookings, and maintaining high standards of customer service to drive sales and enhance guest experiences

Key Responsibilities include

Handling all incoming inquiries and reservation calls professionally
Processing bookings, schedule treatments, and guest dining arrangements
Sending out booking confirmations and relevant documents promptly
Maintaining efficiency and accuracy in all tasks, adhering to quality standards
Always providing excellent customer service
Driving sales and improve guest reservations
Striving to meet and exceed monthly sales targets
Assisting other areas of the Central Reservations department as needed.

What We're Looking For

Have the ability to thrive in a fast-paced environment.
Be resilient and capacity to adapt to changes.
Be a quick learner and a passion for acquiring new skills.
Have the availability to work evenings, weekends, and holidays as part of a 7-day operation.
Have the ability to maintain a positive and proactive approach to work.
Have experience with Property Management Systems (PMS).
Have previous experience in a call centre environment.
Have a background in the hospitality industry is desirable.
Have basic knowledge of Microsoft Excel.

Additional Information

Competitive commission structure with average on-target earnings of £800 per month
Full-time role: 40 hours per week.
Shifts: 0745-1615hrs / 0845-1715hrs / 0945-1825hrs
Rolling shift patter, including a 6-day working week, a 5-day working week and a 4-day working week

What We Offer

Competitive salary
Monthly performance-based commission
Celebrate your work anniversaries with a Complimentary Spa Day at Hoar Cross Hall or Eden Hall
Coffee and snacks from our kitchen
Access to an Employee Assistance Program
Free parking on-site
Refer-a-Friend scheme
Discounts on overnight stays and spa days for you and your guests
Discounts on food, drink and retail across our venues
Comprehensive induction and training program
Pension scheme

People say you can’t choose your family, well we choose you to be part of ours!

INDHEADOFFICE

Quick apply

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head of contact centre sales and customer experience jobs in cirencester, eng

Guest Sales Specialist

Senior Legal Counsel

Lead Product Marketing Engineer

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