STORE NAME: Haute Dolci (Leicester)
JOB TITLE: Assistant Store Manager
LOCATION: Leicester City Centre (LE1)
REPORTS TO: Area Manager / Franchisees
ROLE TYPE: Permanent
RELOCATION: No monetary package, but practical support with relocation will be provided where possible.
ABOUT HAUTE DOLCI
Haute Dolci is a premium dessert brand known for exceptional guest experiences and high-quality products. Our Leicester store is looking for an experienced Assistant Store Manager to help build and lead a high-performing team.
JOB SUMMARY
The Assistant Store Manager will support the Store Manager in all aspects of store operations, administration, and sales performance.
You will help lead and develop the team, ensure a consistently high level of customer service, maintain brand standards, and support training and development. You will also provide management cover when required and may be involved in future store openings.
1. OPERATIONAL DUTIES & RESPONSIBILITIES
- Ensure the store achieves sales and performance targets through high standards of quality, customer service, cleanliness, and effective promotional activity.
- Provide support to front-of-house (FOH) and back-of-house (BOH) staff as required to ensure the smooth running of store operations.
- Ensure a first-class guest experience is delivered at all times and actively work to maintain high customer retention.
- Support the marketing team as required to promote the brand, the store, and its products.
- Implement and support all company promotional campaigns.
- Support the store to maximise sales and ensure daily, weekly, and monthly Average Transaction Value (ATV) targets are consistently met or exceeded.
- Ensure store Google and TripAdvisor ratings are maintained above 4.7 and actively encourage and manage guest reviews.
- Ensure store performance on delivery platforms is maintained to the highest standards and scoring.
- Oversee the opening and closing of the store and ensure security procedures are followed at all times.
- Ensure staff, premises, and equipment are well presented; monitor, report, and follow up on any maintenance or equipment issues.
- Ensure all company operational procedures and policies are followed correctly.
- Ensure the full menu is available throughout trading hours, with 100% availability at opening where possible.
- Learn and support all aspects of food preparation and production by working alongside the team.
- Communicate clearly and effectively with all staff and senior management.
- Identify areas for operational improvement, implement solutions, and lead by example.
- Take responsibility for all food safety and health & safety requirements in line with company policies and standards.
- Ensure the security and safety of staff, guests, and the store.
- Handle and resolve guest complaints or service issues in a professional and timely manner.
- Work to achieve labour and cost of sales (COS) budgets set by the company.
2. TRAINING DUTIES & RESPONSIBILITIES
- Train all employees to a high standard in all aspects of their role, ensuring flexibility, engagement, and excellent performance.
- Ensure all training is properly recorded, logged, and regularly updated.
- Maintain accurate and up-to-date staff files and related administration.
- Assist with store recruitment as required.
3. STOCK MANAGEMENT
- Ensure appropriate stock levels are maintained at all times.
- Ensure stock is stored securely and handled correctly to minimise waste and loss.
- Carry out weekly stock checks and investigate any discrepancies.
4. FINANCIAL & ADMINISTRATIVE RESPONSIBILITIES
- Support the control of all store financial administration, including stock, cash, labour/payroll, and inventory.
- Ensure all records held in the store are accurate, compliant, and up to date.
- Ensure all daily and weekly paperwork is completed accurately and on time.
- Action all memos and instructions from Head Office or the Area Manager within agreed timeframes.
- Report daily end-of-day figures to senior management.
- Take responsibility for the safe, store keys, and other security measures when required.
- Investigate cash shortages and other discrepancies and take appropriate action.
- Ensure tills and safe floats are maintained at the levels authorised by Head Office.
5. GENERAL RESPONSIBILITIES
- Attend meetings and training courses as required by the company.
- Be available to support the business in case of emergency, where reasonable.
- Present a professional image at all times when dealing with guests, colleagues, and external partners.
- Carry out any other duties or projects as requested by senior management.
6. HEALTH & SAFETY
- Follow the company’s health & safety policy at all times.
- Complete all required checklists and procedures thoroughly and on time.
- Promote a culture of safety, cleanliness, and compliance throughout the store.
7. OTHER DUTIES
- This list is not exhaustive. You may be asked to assist in other areas of the business as required, subject to appropriate training being provided.
- We pride ourselves on strong team spirit within and between departments. All team members are expected to be flexible and willing to step in and help wherever there is a need.
Job Types: Full-time, Part-time
Pay: £12.71-£14.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Store discount
Application question(s):
- Are you able to provide two referees to verify your experience?
- Are you currently resident in the UK?
Experience:
- Hospitality: 2 years (required)
Language:
- fluent English (required)
Licence/Certification:
- food safety certification (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
